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keeps jumping back to the same song after a few seconds of playing any other

  • 19 April 2023
  • 1 reply
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Janethann2
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When I’m trying to shuffle any music, it keeps jumping back to the same one song after a few seconds of playing any other can somebody help me it’s driving me crazy I even tried powering my phone off and I didn’t help

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Best answer by FriskyProdigy 20 April 2023, 12:24

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FriskyProdigy
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Hello @Janethann2,

Could you provide more details on what device you’re using, what OS version, Deezer Version, How can we reproduce the issue, etc?

In the meantime:

  1. Uninstall Deezer completely
  2. Restart your device
  3. Install Deezer and Sign back in
  4. Go to Deezer Settings » Data and Storage
  5. Depending on your device, allocate enough space for Smart Cache as shown in the example below:
Smart Cache space allocation

I’d say at least 1GB should give you an ideal listening experience.

PS: Please also make sure you have an active subscription with Deezer

If that doesn’t solve your issue, please provide more details when writing back here. 😊

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