You listen (for example) at web-pageyou skip 10 tracksafter skipping ANY tracks wont play. Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again…. how to avoid that?

sky1232141254321513213412312

Hitmaker

Answered

How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

Forum|Forum|3 years ago
February 16, 2023
8 replies
116 views

you skip 10 tracks

Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again….

how to avoid that?

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

Best answer by Johnathan.Deezer

Hey @sky1232141254321513213412312!

Sorry about it, that shouldn’t happen in a HiFi account. 😕

On that case, the best to do it’s to contact our Customer Care team, they can check your account and ask more private data to check it and help you properly. 😊

Let me know anything else.

sky1232141254321513213412312Author

Hitmaker

p.s. You wont believe me but rebooting or updating does nothing XD

Johnathan.Deezer

Ultimate Superstar

Hi @sky1232141254321513213412312 !

Are you having that problem on web-page on a free account? 🤔

JohnathanF

sky1232141254321513213412312Author

Hitmaker

Hi @sky1232141254321513213412312 !

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription )

Johnathan.DeezerAnswer

Ultimate Superstar

Hey @sky1232141254321513213412312!

Sorry about it, that shouldn’t happen in a HiFi account. 😕

On that case, the best to do it’s to contact our Customer Care team, they can check your account and ask more private data to check it and help you properly. 😊

Let me know anything else.

JohnathanF

sky1232141254321513213412312Author

Hitmaker

Hey @sky1232141254321513213412312!

Sorry about it, that shouldn’t happen in a HiFi account. 😕

On that case, the best to do it’s to contact our Customer Care team, they can check your account and ask more private data to check it and help you properly. 😊

Let me know anything else.

That form leads nowhere -- I got no feedback from it.

T

TuckerJesus

Roadie

Hi @sky1232141254321513213412312 !

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription )

Try not to skip too many tracks in a row. Instead, listen to the songs for at least a few seconds before deciding to skip. Use the platform's radio or playlist features, which provide a more curated selection of tracks based on your preferences.

sky1232141254321513213412312Author

Hitmaker

Hi @sky1232141254321513213412312 !

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription )

Try not to skip too many tracks in a row. Instead, listen to the songs for at least a few seconds before deciding to skip. Use the platform's radio or playlist features, which provide a more curated selection of tracks based on your preferences.

no. Theres no difference if you skip or listen first. Skip 10-20 tracks and “network issues” magically happen to you for next 5-15 mins. At ANY page/playlist. After those 15 mins it magically gets ok.

sky1232141254321513213412312Author

Hitmaker

I suppose theres some “anti-ddos / anti-download” or some kind of that system that works PRIOR to web service. ANd it banns you even if you’re just listening to music and have a paid acc XD.

mb deezer should hire someone called “dev-ops” or admin at least. Such an obvious issue.

Sign up

Login to the community