Other devices

Hello,This morning, Deezer malfunctioned for a few minutes. Since then, I've lost all my favorite albums, but everything else is still there. I'm experiencing this problem on my iPhone (iOS 26) and Windows 11 Chrome. The list is also empty when using the curl command on the API.What can I do? I contacted support this morning but haven't received a response.Best RegardsLionel

Apparently, Deezer wouldn’t fix corrupted tracks without a video, now.Does anyone think it’s necessary when you see a screenshot like that? Or when a simple description is much more effective than a video? @Deezer support: Stop asking for videos all the time! Reading a problem description is simple and more efficient. I can give details you won’t see in a video. You won’t have to watch a 4’30” video to see what’s wrong (besides, you won’t get the sound in a video, not as I’m able to provide it).

Hi, I recently subscribed to Deezer but the "Flows" are not appearing on my Eversolo DMP-A6 MkII. Anyone know why or will it appear eventually? TIA

Everyday at 4pm Deezer stops working.  I get an error message.  No matter what time I start playing Deezer.  I might be listening for 6 hours or 2 but at 4pm it stops and won’t start again until the next day.  I am using the Windows application.  After this only way I can listen is on a browser or my phone app.

When you put together the facts thatit is not possible to continue a song from the exact moment it was left before the restart and the Macos app asks to be restarted very regularly  if left un-restarted for a day or two, the app crashes...Deezer music listening experience is sub-par. It is not possible to get into a flow/grove and stay there. 

Today I wanted to add a comment about Deezer having issues playing songs and this site (Deezer Community) wouldn`t let me sign in. Instead, it prompted me to create a new account which basically resulted in making another Acc. with the same user name, email and password. I don`t know who`s vibe coding on crack over there, but you need to get your sht together. 

There's definitely something wrong with my Deezer account. I've been a Deezer user for over three years, and what's been happening to me these last few months is very strange. First, my account isn't receiving the Pinned Items feature. The Deezer Community has tried to help, but so far, there's been no progress. https://en.deezercommunity.com/ios-48/no-quick-access-on-ios-82105?postid=262152#post262152 Second, the recommendations I receive on my account, especially when I listen to Flow, are for French songs or artists I've never heard of and don't even care about because they're in other languages ​​or very different from what I usually listen to. In fact, the French Rap option appears in Flow's genre wheel, while the rest of my family members don't have that option; instead, they have Spanish Pop or Alternative.

I’m playing with the “Better” quality, so mp3 compression at 320 kb/s.I recently had a first corrupted track. After a long number of exchanges with the support, it was finally fixed.I realized then that another track I found suspicious is actually corrupted too.The symptoms are:The song ends abruptly when you’re listening to it The track length at the bottom, when you play it, is not the same as the length shown in the queue list, the playlist, the search results, … It’s shorter. Sometimes dramatically, sometimes by a few seconds. When the track is playing, the time displayed at the bottom sometimes changes and gets even shorter. If you take the mp3 file from the cache and load it in another player (Winamp, ...), the length is also shorter than advertised. It’s easy to calculate from the file size, too. The behaviour of the Windows app is the same as if you play it in the browser.Here’s the new

Hello,I’ve tried to contact the support, but they’re obviously unwilling to help. Has anyone noticed the new erratic behaviour when you click on the top Search box, in the Windows app (not the browser)?Except sometimes the first time, when the user clicks on the Search box,it opens a drop-down list with the history it then loses the focusWhen I click on Search and type the text (artist, ...), because it loses the focus, my keystrokes are interpreted as shortcuts. I had all sort of funny things happening because of this. So frustrating, even more that the support is obstinately unwilling to fix the bug. 1) Before doing anything: 2) I click on the Search box: it gets the focus for a few milliseconds

Hello, Long time user of this service; pay for premium for 3 years now, maybe longer. I noticed the last two months I’ve not been able to play music and get this error “The requested content is not loading. Error: MS1002” I’ve opened two cases with no response from the deezer. Is everyone getting this problem? 

Hi everyone,I’m experiencing a very frustrating issue with the Deezer web app on Mac. It keeps prompting me to perform a system update extremely frequently, roughly every hour, even after I’ve already completed the update.Here are a few details:Device: MacPlatform: Deezer Web App (browser)Frequency: About once every hourIssue: Repeated system upgrade prompts despite already updatingHas anyone else experienced this? Is there a known fix or workaround?  

For the past two or three days I’ve noticed that occasionally the whole site becomes unresponsive - i can still play music (as well as pause, skip forward/back) but every time I try to select an album/artist, or playlist or go to Favorites, Explore, or Home sections nothing happens.  Even the search field becomes useless.  This is not happening in the ios or web app

Just updated to Desktop Client v7.1.90.  I cannot play any music.  Neither the play button, the space bar, nor the playback option in the menus work.  There is no playback at all.

Hey folk! On the Mac desktop app of deezer when I select the search bar, it loads the recent searches and after it loads this - the search field is unselected so it means typing does not go into the search by and instead hits the keyboard shortcuts. Can be very frustrating.  Of course selecting the search bar again and a quick pause fixes this, but I shouldn’t have to click->wait->click_again to begin a search :( thanks!

Have bug with App. When i'm exit from app and start it again my queue cleared, current track change to first track from new random queue At android when i'm exit the app save current track and queue, and when i came back app start from saved posiition

Today the "Flow" button doesn't work in webversion of Deezer.I've done everything: delete coockies, try another browser, ...Is there a problem with the webversion of Deezer today?

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20).The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening).The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

I’ve been using Deezer on BMW OS 9 (native app). Deezer Version 3.0.0.1, BMW OS version 11/2025.50Some little quirks that I’ve noticed that I’d love to be reviewed/updated:Limited number of Flow options - for example; Dance/EDM flow is not listed in the options Last Played often doesn’t update or sync. For example; if listening on my iPhone or Mac then I go for a drive, the BMW App doesn’t update what I was last listening to so I can resume the playlist etc. also happens when picking a playlist in the BMW app. Recents don’t update.  Slow interface (at times): In optimum conditions, picking a playlist sometimes takes a several seconds to load - by contrast, Spotify BMW app loads music almost instantly.  More options to quickly select music: Add options like Home, Explore, Favourites that replicate the iOS and Mac experience - makes it more consistent and easier to use when driving to find music I like.  Add Mixes inspired by

Having moved to Deezer from Spotify I was quite disappointed to find that whilst driving and despite having my device on charge, my android screen would turn itself off. Something Spotify did not do.If a song started to play and I needed to know who it was, I would have to use my fingerprint to unlock my phone to see this information, requiring me to dangerously adjust my concentration as a fingerprint is not always recognised the first time and after a few attempts the phone can only be unlocked via the pin for 30 seconds.1- With new laws in the UK it is illegal to even so much as touch a mobile device whilst driving, even being parked stationary with your engine running. This is still illegal.2- It is dangerous, a risk for myself, pedestrians and other drivers... to operate a mobile device whilst driving. It is irresponsible. Sadly this is an issue close to my heart as I lost my 3 closest friends in one accident in which a drive

Same issue as windows Desktop app - not working play button.

App on Windows 11 does not play any song

Anyone else experiencing issues with BluOs and getting constant error messages about being unable to play or find content 

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.No error message is displayed, it just closes unexpectedly. Windows 11 Enterprise 22H2 build 22621.3155Deezer app 6.0.80

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.