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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

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535 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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Tiny Dancer
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Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

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Tiny Dancer
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Runaway Baby
Paul_eRunaway Baby
asked in Other devices
Google assistant - Something went wrong asking for albums or artists

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread. This has always worked 100% fine for me until maybe 2 weeks ago. No changes made. Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account. -- OK google play “Artist” - Sorry something went wrong…. OK google play some songs by the band “Artist” - Sorry something went wrong… OK google play “Album: by “Artist” - Sorry something went wrong… OK google play my flow - works 100% fine and is playing content relevant to me. Also this is not a case of google not understanding what I ask for… as for example if I ask “ok Google play the latest album by “Artist” on deezer” The speaker first says “Playing “Album ABC” on deezer” then I get - “Sorry something went wrong.” So it seems to be the API call from Google to Deezer. I have tried reconnecting multiple times. it is doing t

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Alfredo.Deezer
Community Manager
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Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices
Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely. Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination. I am quite disappointed. I pay for music, not for skipping the random error prompts. Any suggestions how to make the music play?

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Alfredo.Deezer
Community Manager
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Runaway Baby
NickNightRunaway Baby
asked in Other devices
No more last.fm connection?

Hi! I noticed that last.fm stopped scrobbling recently, I came to deezer to check… and no such options? This is from web app:

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Tiny Dancer
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Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer? I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing. I tried creating a Playlist in deezer, and that doesn't work with Alexa. I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor. I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa. Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

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GropplerZorn
Deezer Legend
jirikovoego
Lover
jirikovoegoLover
posted in Other devices
Queue synchronization not working. Again.

Hi there, I can continue from phone to computer, but not vice versa. If I start on computer, iphone show me just empty queue. Can you check this?

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Lover
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Runaway Baby
GVWYoungRunaway Baby
asked in Other devices
Unstable and glitchy

Why oh why are the Deezer apps so constantly glitchy? And by that I mean streaming intermittently on both desktop Windows app and web app on Chrome with a high-performance 100Mbps wired fibre internet connection. Uninterrupted music streaming is the minimum requirement which you failed to meet for several years, so now it’s “goodbye Deezer” and “hello Spotify” or virtually any other competing service!

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Alfredo.Deezer
Community Manager
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Runaway Baby
Onion97Runaway Baby
asked in Other devices
Deezer No longer working on Google devices (nest hub, lenovo clock) (HELP) 👀

Having this issue for 2 months now. Little background. Been using Deezer Premium (current prium subscriber) for little over 3 yrs now on am off. Mostly use Deezer on my android phone with Zero issues. But for the past 2 months Deezer refuses to play music or work properly on Google devices. We have few Lenovo Smart Clock around the house that have been connected to Deezer Premium and have worked flawlessly together for 2 or 3 years. Same with my Nest Hub. However as the past 2 months Deezer refuses to play song request on any of my devices other than phone when requesting a song on Deezer with voice command on Google devices like "hey google play Eminem" it will respond "sure playing emeinem on deezer" followed by a few seconds pause and then "sorry something went wrong" I have everything up to date including the Deezer app on my phone, subscription is active and valid. Again this is for all 4 Google devices at home that worked flawlessly before now Deezer refuses/is unable to play mus

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Alfredo.Deezer
Community Manager
maartenvt
Lover
maartenvtLover
posted in Other devices
Sonos problem. Radio and mixes

When you select a song in the sonos app and select “play radio”, or you select an endless flow, or play a mix based on an artist or song, then the sonos app will often constantly jump to the next song. Please look into this because it’s an essential feature that does not work.

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maartenvt
Lover
S
Runaway Baby
solmanRunaway Baby
asked in Other devices
player notification. Error: Unknown Error

Playing Deezer using the Bluos App. Heres whats been happening for the ladt 2 weeks. Stops playing after every 4 - 5 songs. An error message appears. Click OK. Error message disappears. Press play. Error message returns. Click OK. Error message disappears. Keep doing that until starts playing again. 4 - 5 songs later, it stops again. Here's the screen shot. Please fix.

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Alfredo.Deezer
Community Manager
raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices
Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens. I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services. Thanks for any clue on this.

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Alfredo.Deezer
Community Manager
jirikovoego
Lover
jirikovoegoLover
asked in Other devices
Windows 11 for ARM

Hi there, I found out that Deezer since 7.0 support Apple's M CPUs, so users don't need rosetta emulation any more. What about Windows on Snapdragon? Deezer runs there natively as well, or emulator is necessary in this case?

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jirikovoego
Lover
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Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

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awesomemac
Deezer Legend
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Runaway Baby
Equi_Runaway Baby
asked in Other devices
WHY DOES THE DESKTOP PLAYER DEFAULTS TO RANDOM GARBAGE I DON'T LISTEN TO???

One thing I always hated about Deezer is the fact that on startup, the “now playing” would always show some random garbage song I don’t care about for a few seconds, and then change to the last thing I was playing before closing the app. Now whenever I open Deezer it does the same thing, except it now STAYS THAT WAY. HOW DO I GET RID OF THIS? I DO WANT TO SEE THIS TRASH, I WANT IT TO SHOW THE LAST THING I WAS PLAYING AS IT IS SUPPOSED TO

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O
Tiny Dancer
D
Tiny Dancer
Darrin DemersTiny Dancer
asked in Other devices
Google Home no longer recognizes artists to play

We've been using Google Hub and Minis since 2021 to play Deezer. We've always been able to request specific artists, albums or songs to play however, recently, it hasn't been able to and says "Sorry, something went wrong. When you're ready, give it another try". We tried unlinking and re-linking Deezer Premium, but the same again. Deezer is our only linked music service. Any new suggestions?

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Tiny Dancer
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Runaway Baby
DenyamRunaway Baby
posted in Other devices
Adding to an Existing Support Ticket

Is it possible to access the support ticket created for my request?E.g. I have files I forgot to attach when submitting the request (screenshots, screen recordings etc.).I tried the AI chat on the support page, It asked about what I want to add to the existing ticket, but there were no possibility to send files to it, so I typed “a screen recording”, it just said “thanks, our team will get back to you” and ended the conversation.I’m sure the support team will provide the way to send files to them but it will take addtional time while they will get to my request and reply me.

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Alfredo.Deezer
Community Manager
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Tiny Dancer
Inspektor MarekTiny Dancer
asked in Other devices
Deezer stops playing on Google Home Nest and Nest mini

Hey folks, first i love the music selection in Deezer and how the algorythm plays my kind of music - well done better then any other app and! full songs not this 2,20m short songs like on ...you know who i mean. But beside all the pros i have this really annoying issue that Deezer stops randomly on my Nest devices. I tryied everything but it wont work. Its on both devices and now im at this point where i stop to listening music cause of this issue. It happens all the time. Is there any bugfix on the table from the devs? Please! my connection is around 50mb/s and there is no issue with it.

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Tiny Dancer
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Runaway Baby
sir_cRunaway Baby
posted in Other devices
Android auto requires phone interaction ico errors

For some years and with different cars with Android Auto I sometimes have the problem that certain Deezer errors require me to interact with my phone. But as I am driving, this is not possible (at risk of a €400 fine in NL), so I then need to pull over the car before i can get things sorted. Various kinds of problems I have experienced, but impossible to reproduce consistently. E.g. cannot start a track until I open the app on the phone. After that, all is fine. I've afellong it might have to do with first being on my home wifi (when I step in) and then suddenly switching to 5G at an awkward moment. Other times a track cuts out with an “Oops” message. Again, I must go to the phone and there I need to confirm some error dialog before I can proceed. Other moments the app is flaky and I'd like to be able to restart it from my car controls. Again, I need to pick up my phone, force close the app, open again, reconnect AA etc. I would like to see that Deezer would work completely headless wh

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awesomemac
Deezer Legend
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

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squirrelchew
Runaway Baby
K
Tiny Dancer
KaiHawaiiTiny Dancer
asked in Other devices
Flow only playing favourites or not liked songs

Hi everyone,recently I’ve noticed that Flow only ever plays songs from my favourites or songs I haven’t liked. I can switch between the two with the dislike button and choosing either the “I want to explore” or the “more favourites” option.However it seems that all songs then are only either favourites or not liked songs. Normally when I used Flow it was a mix of both with preference on either liked or not liked songs.Is this a known thing, a change to Flow or something I can fix?I’m on Desktop btw.

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Nina Nebo
Deezer Legend
S
Lover
Sensei1Lover
posted in Other devices
Yamaha MusicCast and WXC-50

Hi. Another bug report on MusicCast. Streaming via Deezer and MusicCast works poorly since a week back. This applies to both albums and playlists and is linked to the Yamaha WXC-50. I have two devices and it is the same problem on both of them. Some songs are not played at all and the streaming stops completely. You have to step on until any song that is accepted starts. Important to mention is that streaming works without any problems on my Yamaha RX-A3080 receiver. Please note that this applies to MusicCast directly in the WXC-50 devices. Streaming via Deezer's native app from my IPad and Bluetooth/Airplay to the devices works without interruption. Also tested to stream the songs that are not accepted by Deezer via Spotify in the same devices via MusicCast and it also works without any interference. Please try and find a solution to this issue though none of these devices have had failures like this earlier.

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S
Lover
A
Runaway Baby
Anton7Runaway Baby
asked in Other devices
yamaha musiccast music drops and cuts out

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20). The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening). The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

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A
Runaway Baby
Y
Runaway Baby
Yavuz DasdelenRunaway Baby
asked in Other devices
Mac Desktop App

Deezer macOS desktop app does not login

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Alfredo.Deezer
Community Manager
C
Tiny Dancer
canovichTiny Dancer
posted in Other devices
Increasing Deezer API Quota for a Monetized Application

Hey everyone, I’m developing an application that will require users to log in with Deezer. Since the app will have a significant number of users, I’m concerned about hitting the API quota limits. Does anyone know how to request an increase in the API quota for a production app, especially one that is monetized? Are there specific steps or business requirements to qualify for a higher limit? Any insights or experiences would be greatly appreciated. Thanks!

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Tiny Dancer

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