Corrupted track

Hi
Try clearing the app's cache in Settings -> Data and storage -> Delete all (if you have downloaded tracks, you'll need to download them again).
And increase the app's cache in Settings -> Data and storage.

If that doesn't work and technical support needs a video or any other information from you, it's because they can't replicate the problem and need something to help them assist you.

On the other hand, using the music, however you obtained the MP3, in software other than Deezer Apps is illegal and could result in your account being suspended.

Cheers, and enjoy the music!

No, I’ve already tried that.

By the way, it’s not a cache as one normally understands it. Deezer always downloads tracks, and it only uses the cached file for the currently playing track.

You can check that by yourself by moving forward and backward: you’ll see several instances of the same file in the “cache” directory.

They can perfectly replicate the problem since the corrupted file is on their server. That’s what they did last time (after asking for the video a few times).

A video won’t help much since they won’t have the sound. A written description, like the one I did above, is much more helpful. They can replicate the problem in a matter of seconds. I could possibly send the corrupted mp3, as I did before, but I don’t think it’s necessary.

Using the “cached” mp3 in another player isn’t illegal, no. I don’t know where you got that notion. I openly discussed that with them before, and it’s not an issue. For your information, it’s not possible to listen to the Deezer track that way because the audio channels are scrambled. Still, the headers are valid and the file length must match the track length, so measuring that alone is enough.

EDIT: corrections (the editor seems to have eaten some part of the text)

you wrote:
if you take the mp3 file from the cache and load it in another player (Winamp, ...)
and that is not allowed

Terms and Conditions of Use
Chapter 6
https://www.deezer.com/legal/cgu

There’s no chapter 6; those are organized by articles. Deezers forces a French version on me, so that might be the difference. Maybe in your country it’s illegal, though I doubt it. What’s usually illegal is to reverse-engineer and decrypt protected assets or remove the protection, which isn’t what I did to help the support pinpoint the problem.

Please let’s stay on topic. I’m afraid your posts aren’t helping.