Functionality and content geolocation errors in my account

There's definitely something wrong with my Deezer account. I've been a Deezer user for over three years, and what's been happening to me these last few months is very strange. First, my account isn't receiving the Pinned Items feature. The Deezer Community has tried to help, but so far, there's been no progress. 

https://en.deezercommunity.com/ios-48/no-quick-access-on-ios-82105?postid=262152#post262152

Second, the recommendations I receive on my account, especially when I listen to Flow, are for French songs or artists I've never heard of and don't even care about because they're in other languages ​​or very different from what I usually listen to. In fact, the French Rap option appears in Flow's genre wheel, while the rest of my family members don't have that option; instead, they have Spanish Pop or Alternative. That's why I think there's something strange about my account. So, I'm begging for help, asking for a solution to all of this. My country setting has been Spain for a long time, and I did not experience any issues until a few months ago, mainly after Flow introduced new personalization features.

I don't know if it's possible to reset my entire account without losing my playlists and favorite songs, but I'm desperate and need a solution soon, as it would hurt to have to leave Deezer and cancel my subscription because of these technical issues. Thank you.