Everyday Deezer stops working at 4pm

And here we are again… 3:47 just stops working.

I’m also using Deezer on Windows, but I haven’t seen this before. I’m going to try this in the next couple of days between 3 and 4 p.m. and I wonder if I will have the same issue.

Hi ​@DarthZilla 

Have you tried to update the Windows desktop app to the latest version?

Here is the link https://www.deezer.com/explore/en-us/download/ 

Stopped working at 4 again… Trying to update app now.  

Still doing it… pretty crazy.

Hi 
​@Alfredo.Deezer , I'm experiencing the same problem as ​@DarthZilla , daily after midday, between 12pm and 3pm (GMT-6).

We're still keeping an eye on this timer bug :)
 

The problem is probably not with the hour of day, but with the continuous playback time—around 6 hours or more. The developers should investigate whether it's the hour of day or the number of hours of playback causing the problem and find a solution.

We trust in your work. 😉

​@Alfredo.Deezer, 

Confirmed.

This is not related to the time of day. The problem occurs after 6 continuous hours of playback.
First error at 2 PM. Second error at 8 PM, +/- 6 hours later.

P.D.
​@DarthZilla To work around the problem while the devs fix it, right-click the app icon and close the window, restart the app, and you can continue... for another 6 hours :D

Same issue, after 3-4 hours of flow or online playing playing stop with error. Help only restart the app

I would have guessed this too but I said doesn’t matter if I started it at 10am or 2pm around 4pm it stops everyday.

The problem for me doesn’t seem to be how long I have been using Deezer that day as it stops around 4pm est no matter how long I have been listening.

Okay,
But the app is running even though you haven't been listening since around 10 AM? Anyway, it doesn't matter, it's already been reported to the developers and it's up to them to fix it.

We just have to wait.

Great to hear they are working on it!   

Since I leave work at around 5 I shut it all down.  So app is not running after I leave until next day.

There's no need to stop listening from 4pm to 5pm, just right-click on the app icon and select close window, restart the app and continue listening.

Okay,
But the app is running even though you haven't been listening since around 10 AM? Anyway, it doesn't matter, it's already been reported to the developers and it's up to them to fix it.

We just have to wait.

Great to hear they are working on it!   

Since I leave work at around 5 I shut it all down.  So app is not running after I leave until next day.

 

There's no need to stop listening from 4pm to 5pm, just right-click on the app icon and select close window, restart the app and continue listening.

 

That doesn’t work.

Nothing works.  Not even restarting my computer.  It is 3:40pm right now see what happens.

Now can cofirm, that Flow playing only 4-5 hours, after that came an error and only restart app help. 
Same things at PC app at Mac OS and at Windows

Still happening.  No matter how long I have been using Deezer.  I have re-installed app, restarted, cleared cache, cleared entire history still stops around 4pm everyday.  Works on Phone fine.  It is just Windows app.  Then I have to move to a browser which seems to not sound as good?

​@DarthZilla  Can you send us a screenshot when the app stops working at your 4pm, please? 

Are you Europe based? Just to check the time frame ☝

 I wished I lived in Europe… Unfortunately I live in the US.

Just to double check

​@CharlyMX mentioned that his app stops after playing music 6hrs continuously…

Have you checked that it’s not the same case with you? ​@DarthZilla 👀

By the way, the web browser and the app have the High Fidelity audio option, so both should sound the same quality 👌

:) 

I live in Mexico GMT-6 . And I don't want to live in Europe. Hahaha
 

No I have mentioned this several times.  That does not seem to be a factor.

OK, so if you could share with us the screenshot when the app stops today, it would be great 👌

​@Alfredo.Deezer my app stop playing after 5-6 hours at windows to. At Mac with another acount in my family plan stops after 3-4 hours.