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1638 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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awesomemac
Deezer Legend
K
Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

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Tiny Dancer
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Tiny Dancer
LupenVanLuxusTiny Dancer
asked in Other devices
LG TV playlist crashes on tracks that got removed app fix?

So I’ve had a problem since I started using Deezer on my LG TV. I usually play music when I am working around the house and suddenly my playlist stops playing. I found out this happens on tracks that I put on my list a while ago, but have since been removed from my country (this track is not available in your country). It’s a bit annoying when I have to drop everything just to go to my living room and choose the next song. I also don’t want to remove these songs from my playlist in case the copyrights are ever changesd and these songs are “returned to me”. Would it be possible to fix this so it’s like on my pc app where it just skips those tracks instead of getting stuck on them and the music going silent? My Deezer app is up to date. Thanks and Cheers <3

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Tiny Dancer
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Runaway Baby
Bone LizardRunaway Baby
posted in Other devices
Deezer LG TV App Explicit Conent

How do I disable explicit content on the Deezer LG TV app ? I’ve disabled it on my iOS device via the settings but this doesn’t replicate over to the app on the LG TV on the TV app in settings there are no options other than log out. I’m signed in to both with the same user so I thought the same settings would apply but it appears not

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Runaway Baby
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Runaway Baby
strerdRunaway Baby
posted in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user. Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today. I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike. I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer. Please fix this.

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Alfredo.Deezer
Community Manager
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Runaway Baby
BusinessclownRunaway Baby
posted in Android
connecting to Sony WiFi speaker

Hello, In recent weeks Deezer is not connecting well to my Sony WiFi speaker. Spotify does it and so does YouTube, so it seems to be a Deezer issue. It takes a long time to connect and then, if once connected, it lags a lot. Sometimes the app seems to detach from the speaker and the speaker keeps on playing the old playlist, but I can't control it anymore and the only way to stop the music is to manually switch off the speaker. Very annoying, if not solved I'll have to cancel my family subscription, I'm afraid.

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Alfredo.Deezer
Community Manager
DenysUA
Runaway Baby
DenysUARunaway Baby
posted in iOS
Album details missing on iPad

Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

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Jaime.Deezer
Community Manager
raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices
Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens. I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services. Thanks for any clue on this.

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Jaime.Deezer
Community Manager
M
Lover
makanLover
asked in Android
how to re-download a track in a playlist

hi, is there an easy way to re-download a track in a playlist without having to disable download option/clear data? terima kasih

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Lover
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Runaway Baby
himura29Runaway Baby
asked in Other devices
Deezer Desktop plays the wrong song from the playlist after removing another song from that playlist

Using Deezer Desktop on Windows, I play songs from my playlist. After I remove one song from the playlist, if I click on a different song to play it, Deezer will pick another song from my playlist instead. I need to close Deezer, or switch to a different playlist and return to this one later, to be able to play the song I want. I suspect that the ID of the songs in the playlist are not updated after the removal of one element, so when I click on another song, Deezer attempts to play a song with its old position in the list, fails to find it and plays the first element in the list (or a random element in the list?)

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Nina Nebo
Deezer Legend
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Runaway Baby
Tim MillettRunaway Baby
posted in Other devices
Stuck on last track

Alexa starts on last track of favourites then stops & says that was last track. Then starts on it again when asked to play favourites, meaning it will only ever play last track. I've cleared cache, tried shuffle, tried skip & will always start and end in last track of favourites. I've mixed the tracks up in Deezer & she still starts on the same tune, then says "that was the last track" when asked to skip. Really annoying, as it will only play one track & stop playing. I've also found that when in shuffle mode for any playlist, Deezer will shuffle the tracks in the same order everytime. Which isn't shuffle really is it? 🫤

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Jaime.Deezer
Community Manager
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Runaway Baby
Hifiman000Runaway Baby
posted in Other devices
Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

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Tiny Dancer
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Tiny Dancer
Ingrid BortelsTiny Dancer
posted in Other devices
white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

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awesomemac
Deezer Legend
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Runaway Baby
exogadgetRunaway Baby
asked in Android
The requested content is not loading. Error: MS1002

Doesn’t matter what software I use, I’m getting this error: "The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind. I logged out/in, cleaned cookies, caches etc.

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Tiny Dancer
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Tiny Dancer
Manon PortoTiny Dancer
asked in Android
l'application

Bonjour, J'utilise Deezer depuis plusieurs années et récemment je me suis retrouvé avec l'appli en anglais. J'ai regardé sur internet il dise que c'est en rapport avec la langue dans les paramètres du téléphone sauf que je suis bien en français alors j'aimerais comprendre pourquoi je suis anglais, ce qui n'est pas toujours pratique… Et deuxième chose je ne sais pas si vous pouvez faire quelque chose mais lorsque j'écoute ma playlist coup de coeur et que je fait écouter a la suite plusieurs titre. Si je sors de l'appli et que j'y retourne que quelques heures après ou le lendemain tous ces titres ne sont plus a la suite ce que je trouve pas sympas parce que si je les ai mis a la suite c'est que je voulais les écoutés que ce soit le jours même ou le lendemain… Merci d'avance de votre compréhension

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Nina Nebo
Deezer Legend
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Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices
Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

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bluezzbastardzz
Deezer Legend
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

Hi Some songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version. It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (k

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Milan Van Laar
Lover
I
Runaway Baby
InurukRunaway Baby
asked in Android
Audio stopping when next song comes on

When I'm playing music via my car's bluetooth using my phone, when one song ends and another begins no audio plays. Audio only plays if I skip to the next song. My phone is a Pixel 6

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Tiny Dancer
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Runaway Baby
Hai Hung DinhRunaway Baby
asked in Android
Songs NOT downloading when added to a downloaded playlist

Hi, I've been having this annoying problem for a while. When I add songs to a downloaded playlist, they're not downloaded automatically and you have this bizarre situation where only a part of a playlist has this green downloaded mark. Just look at the screenshot below. When are you going to fix this? As a paying customer I literally can't listen to some music offline because it does NOT download.

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GropplerZorn
Deezer Legend
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community, The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action: I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue. Running latest deezer on android 14

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Milan Van Laar
Lover
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

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squirrelchew
Runaway Baby
J
Runaway Baby
jonnybRunaway Baby
asked in Android
playlist order

When will Deezer reinstall the functionality to order manually (drop & drag) songs in a playlist in their Android phone version?

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C
Dev Team
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Runaway Baby
intjtlglRunaway Baby
asked in Other devices
Lyrics button in search on desktop/web missing

When searching in the deezer desktop app or on the website when searching it no longer has a find by lysics. I found a song a long time ago however when trying to search friends in low places it use to give a lyric find. Hopefully this wasn’t disabled forever and it is just a bug great feature it was.

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GropplerZorn
Deezer Legend
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

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Runaway Baby
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Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen? I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

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Jaime.Deezer
Community Manager

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