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Troubleshooting

Tips, tricks and guides

1601 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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Tiny Dancer
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Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

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Tiny Dancer
DenysUA
Runaway Baby
DenysUARunaway Baby
asked in iOS
Album details missing on iPad

Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

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DenysUA
Runaway Baby
G
Tiny Dancer
Guillaume GalyTiny Dancer
asked in iOS
can’t create a playlist / 3 dots button missing

Hello i have two issues : the first one is that the « create » button to create a playlist is missing. Preventing me from creating new playlists the second issue is that the button with 3 dots is missing from the track interface. Which prevents me from adding a new music to my playlist. How can it be fixed ?

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GropplerZorn
Deezer Legend
M
Tiny Dancer
MP86Tiny Dancer
asked in Other devices
Chromecast support in Windows 11

I’m still evaluating options and Tidal’s desktop app can connect to my Chromecast but not Deezer. This is a major drawback since Deezer doesn’t have an app for Fire Stick. How am I supposed to cast from my computer to my TV? I don’t use Chrome and I don’t plan to do it. Again, Tidal can cast directly even without Chrome browser.

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M
Tiny Dancer
D
Runaway Baby
DavelienRunaway Baby
asked in iOS
Error - the page didn’t load

Hello, i can’t search for any song, album or author with Deezer due to an error : The page did not load, this content is currently unavailable due to a technical error or poor internet connection. It’s been over a week I have this issue I can however listen to my playlist even though not downloaded or access other contents such as explore for instance. i have tried with several WiFi or 5g connections, with any result Do you have any idea How to fix it? thx D.

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Alfredo.Deezer
Community Manager
G
Runaway Baby
Garnage2kRunaway Baby
posted in Android
volume goes down and app keeps playing

Two thing: 1. When a song finish and the next start, the volume turns down on that specific song. I have to change song, and then the volume goes up to normal again. How do I fix, so it doesn't change volume between songs? 2. When I remove my usb-c (from the phone, after it have been connected in my car), the app changes song and keeps playing on the phone. How do I make it stop playing when usb-c is taken out of the phone? Kind regards Steffan Nielsen

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Alfredo.Deezer
Community Manager
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community, The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action: I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue. Running latest deezer on android 14

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Alfredo.Deezer
Community Manager
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Runaway Baby
Paul_eRunaway Baby
asked in Other devices
Google assistant - Something went wrong asking for albums or artists

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread. This has always worked 100% fine for me until maybe 2 weeks ago. No changes made. Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account. -- OK google play “Artist” - Sorry something went wrong…. OK google play some songs by the band “Artist” - Sorry something went wrong… OK google play “Album: by “Artist” - Sorry something went wrong… OK google play my flow - works 100% fine and is playing content relevant to me. Also this is not a case of google not understanding what I ask for… as for example if I ask “ok Google play the latest album by “Artist” on deezer” The speaker first says “Playing “Album ABC” on deezer” then I get - “Sorry something went wrong.” So it seems to be the API call from Google to Deezer. I have tried reconnecting multiple times. it is doing t

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Alfredo.Deezer
Community Manager
N
Runaway Baby
nipst3rRunaway Baby
asked in Android
Error MS0674 cannot play any music

Hi, I cannot play any songs. I have cleared the cache and data reinstalled the app and still the same issue. What can be done ? Kind regards ✨️

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Alfredo.Deezer
Community Manager
V
Runaway Baby
Vladi TóthRunaway Baby
posted in Other devices
Samsung TV "Problem detected with this stream, please try again later"

I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely. Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination. I am quite disappointed. I pay for music, not for skipping the random error prompts. Any suggestions how to make the music play?

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Alfredo.Deezer
Community Manager
N
Runaway Baby
NickNightRunaway Baby
asked in Other devices
No more last.fm connection?

Hi! I noticed that last.fm stopped scrobbling recently, I came to deezer to check… and no such options? This is from web app:

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S
Tiny Dancer
D
Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer? I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing. I tried creating a Playlist in deezer, and that doesn't work with Alexa. I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor. I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa. Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

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GropplerZorn
Deezer Legend
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen? I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

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Tiny Dancer
jirikovoego
Lover
jirikovoegoLover
posted in Other devices
Queue synchronization not working. Again.

Hi there, I can continue from phone to computer, but not vice versa. If I start on computer, iphone show me just empty queue. Can you check this?

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J
Lover
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Runaway Baby
guacamoleRunaway Baby
asked in Android
Today I accidentally triggered an option to "Share this screenshot and link" without actually taking a screenshot with my phone

How do I access this function again or was it a bug? Would be great to quickly share music with images of album artwork this way.

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GropplerZorn
Deezer Legend
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

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Alfredo.Deezer
Community Manager
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Runaway Baby
GVWYoungRunaway Baby
asked in Other devices
Unstable and glitchy

Why oh why are the Deezer apps so constantly glitchy? And by that I mean streaming intermittently on both desktop Windows app and web app on Chrome with a high-performance 100Mbps wired fibre internet connection. Uninterrupted music streaming is the minimum requirement which you failed to meet for several years, so now it’s “goodbye Deezer” and “hello Spotify” or virtually any other competing service!

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Alfredo.Deezer
Community Manager
O
Runaway Baby
Onion97Runaway Baby
asked in Other devices
Deezer No longer working on Google devices (nest hub, lenovo clock) (HELP) 👀

Having this issue for 2 months now. Little background. Been using Deezer Premium (current prium subscriber) for little over 3 yrs now on am off. Mostly use Deezer on my android phone with Zero issues. But for the past 2 months Deezer refuses to play music or work properly on Google devices. We have few Lenovo Smart Clock around the house that have been connected to Deezer Premium and have worked flawlessly together for 2 or 3 years. Same with my Nest Hub. However as the past 2 months Deezer refuses to play song request on any of my devices other than phone when requesting a song on Deezer with voice command on Google devices like "hey google play Eminem" it will respond "sure playing emeinem on deezer" followed by a few seconds pause and then "sorry something went wrong" I have everything up to date including the Deezer app on my phone, subscription is active and valid. Again this is for all 4 Google devices at home that worked flawlessly before now Deezer refuses/is unable to play mus

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Alfredo.Deezer
Community Manager
maartenvt
Lover
maartenvtLover
posted in Other devices
Sonos problem. Radio and mixes

When you select a song in the sonos app and select “play radio”, or you select an endless flow, or play a mix based on an artist or song, then the sonos app will often constantly jump to the next song. Please look into this because it’s an essential feature that does not work.

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maartenvt
Lover
S
Runaway Baby
solmanRunaway Baby
asked in Other devices
player notification. Error: Unknown Error

Playing Deezer using the Bluos App. Heres whats been happening for the ladt 2 weeks. Stops playing after every 4 - 5 songs. An error message appears. Click OK. Error message disappears. Press play. Error message returns. Click OK. Error message disappears. Keep doing that until starts playing again. 4 - 5 songs later, it stops again. Here's the screen shot. Please fix.

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Alfredo.Deezer
Community Manager
E
Runaway Baby
Ehab.HeikalRunaway Baby
asked in Android
Filter tracks does not show on tablet or galaxy fold 6

When i use my fold 4 opened in tablet mode, when i press the magnifying glass to filter tracks no text box appears. Same thing happens on my galaxy s6 tablet. When the phone is not in tablet mode the text box appears and i can search.

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G
Tiny Dancer
raphael_cohen
Runaway Baby
raphael_cohenRunaway Baby
asked in Other devices
Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens. I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services. Thanks for any clue on this.

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Alfredo.Deezer
Community Manager
L
Runaway Baby
largiRunaway Baby
posted in Android
Chromecast volume control with android app

I would like to report a defect (or at least bad usability experience): Current behavior: Setup: I use the deezer app on an android mobile phone (google pixel 2 (android 11)) to stream on a chromecast audio device. Affected use case: Via the mobile phone I for instance control the volume of the chromecast via volume buttons on the side of the phone The problem: Only a short time after selecting a song or skipping a song I am able to control the volume via the buttons of the phone very soon the chromecast volume control will not appear anymore, when I hit the volume button of the phone (see screenshot). even when the app is in front the volume control will not work again once it was lost interesting is that selecting a song or skipping a song in the play list still works fine - so the problem is with the volume only. workaround: I have to hit the chromecast button in the app where I can change the volume again controlling the volume with the side buttons of the phone will only work agai

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Tiny Dancer
jirikovoego
Lover
jirikovoegoLover
asked in Other devices
Windows 11 for ARM

Hi there, I found out that Deezer since 7.0 support Apple's M CPUs, so users don't need rosetta emulation any more. What about Windows on Snapdragon? Deezer runs there natively as well, or emulator is necessary in this case?

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jirikovoego
Lover

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