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white screen

  • December 21, 2024
  • 5 replies
  • 71 views

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

5 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4794 replies
  • December 21, 2024

 

Hi ​@Ingrid Bortels !

 

Can you tell me which device the problem occurs on?
You mentioned phone and desktop app so ...


  • Tiny Dancer
  • 3 replies
  • February 11, 2025

I have a blank screen on my Windows 10 PC with the app from the Microsoft store. Deinstallation and fresh install did not help.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • February 12, 2025

could you please share a screenshot with the problem that you mentioned? ​@Maaareee 
Thanks


  • Tiny Dancer
  • 3 replies
  • April 4, 2025

Yes, of course.

There you go.

 

 

EDIT:

NVM. I just in this minute figured out, there was a firewall problem. Somehow, the firewall started blocking the Deezer app. 


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1510 replies
  • April 4, 2025

Can’t you add Deezer to the trusted websites in your firewall?


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