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One Hit Wonder
Ingrid Bortels
One Hit Wonder
Dec 21, 2024 9:03 AM UTC

white screen

Lately I am having often a white screen and do not want to continue to reinstall the app or restart the phone. Please can you give us a solution. It is very annoying if it happens often … many thx

7 replies

Nina Nebo
Superuser
Nina Nebo
Superuser
Dec 21, 2024 9:10 AM UTC

 

Hi ​@Ingrid Bortels !

 

Can you tell me which device the problem occurs on?
You mentioned phone and desktop app so ...

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Guitar Hero
Maaareee
Guitar Hero
Feb 11, 2025 7:03 PM UTC

I have a blank screen on my Windows 10 PC with the app from the Microsoft store. Deinstallation and fresh install did not help.

Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
Feb 12, 2025 3:15 PM UTC

could you please share a screenshot with the problem that you mentioned? ​@Maaareee 
Thanks

Guitar Hero
Maaareee
Guitar Hero
Apr 4, 2025 6:22 PM UTC

Yes, of course.

There you go.

 

 

EDIT:

NVM. I just in this minute figured out, there was a firewall problem. Somehow, the firewall started blocking the Deezer app. 

    awesomemac
    Superuser
    awesomemac
    Superuser
    Apr 4, 2025 9:30 PM UTC

    Can’t you add Deezer to the trusted websites in your firewall?

    LuvH8R
    Roadie
    LuvH8R
    Roadie
    May 28, 2025 12:59 AM UTC

    I get the windows app going black screen - after I have run windows update.

    awesomemac
    Superuser
    awesomemac
    Superuser
    May 28, 2025 8:32 PM UTC

    And it worked good before this Windows update?

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