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Stuck on last track


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Alexa starts on last track of favourites then stops & says that was last track. Then starts on it again when asked to play favourites, meaning it will only ever play last track. I've cleared cache, tried shuffle, tried skip & will always start and end in last track of favourites. I've mixed the tracks up in Deezer & she still starts on the same tune, then says "that was the last track" when asked to skip. Really annoying, as it will only play one track & stop playing.

I've also found that when in shuffle mode for any playlist, Deezer will shuffle the tracks in the same order everytime. Which isn't shuffle really is it? 🫤

4 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5274 replies
  • June 1, 2025

Hi ​@Tim Millett I am sorry to hear that.
Could you please do the following and let me know if it works for you?

  • Log out of Deezer on all devices it might be logged in
  • Delete Deezer from the Alexa app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Alexa app

Thanks


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  • Author
  • Runaway Baby
  • 21 replies
  • June 4, 2025

Now it's looping the same tracks in my Dance playlist, stupid thing. Unlinked skill, cleared cache in both deezer & alexa, rebooted echo...same...Why can't Deezer get it right after all this time? Cowboy outfit? 🤔


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5274 replies
  • June 15, 2025

I have tested several times with Alexa on my side and didn’t have any problems.
Do you have the latest version of both Alexa and Deezer apps in your device?
Thanks


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  • Author
  • Runaway Baby
  • 21 replies
  • June 15, 2025

Hi, yes. Although the playlist has now changed, after much fattling, it still plays all the same tracks in same order in shuffle mode. Deezer shuffle has always been an issue. Even though it doesn't play the next direct track, it always plays the same shuffle track in the same order, wbich isn't shuffle really..

Many thanks

Tim


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