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can't login on my phone anymore

M
Tiny Dancer

 

Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen? 

 

I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

3 replies

Noam Asulin
Deezer Legend
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  • Noam AsulinDeezer Legend
  • Bezi since 2017
  • 2444 replies
  • April 30, 2024

Are u using the beta version or released one ? 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Leonídia.Deezer
1 person likes this
  • Leonídia.Deezer
    Leonídia.Deezer
Y
Tiny Dancer
  • yusmi
  • Tiny Dancer
  • 2 replies
  • April 12, 2025

Hi ​@MaikelIrene,

I had the same problem and I finally found the reason why I couldn't log in to Deezer. My original Deezer password had special characters. And each time I reset it and saved a new password, it also had special characters because Deezer lets you save a password with special characters in a web browser.

And when I got logged out from everywhere for some reason (from mobile and desktop apps) and tried to log in I got the error message that the password was invalid. So, I kept on changing passwords and none of them worked. And "logging in without password" feature didn't work for me either for some reason.

But yesterday, "logging in without password" feature finally worked (randomly). So, as I logged into Deezer mobile app, I tried to change my password right away. And I found out that I cannot have any special characters in the password because password validation rules in the app are different from validation rules in the web version of Deezer. And changing password in the app didn't work even if I tried to follow all the rules.

So, I went back to the "logging in without password" email and followed the password reset link from there. I managed to save a new password without any special characters in the mobile web browser. And after that I could finally use it to log in everywhere to Deezer mobile app and desktop app.

Also, out of curiosity, I tried changing my password again in the mobile app and it was changed successfully this time.
 
TL;DR:
- it’s impossible to log in if the password has special characters;
- it's impossible to change password in the mobile app if the initial password has special characters;
- Deezer web version should not let users save passwords with special characters;
- to be able to log in reset your password in the web browser and make sure it only has letters and numbers and no special characters.
 
Hope it’ll help!
C
Tiny Dancer
  • cheers625
  • Tiny Dancer
  • 1 reply
  • May 1, 2025

I tried all that you said but still it wont sign me in. Was was going to change the password once I got into the app but it won’t open.  if I can’t get into it on my phone there is no use having this app

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