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Do you need help with Deezer on you Android device? Ask your questions here!

  • 720 Topics
  • 3,468 Replies
720 Topics
S
Runaway Baby
Søren OlsenRunaway Baby
asked in Android
Playlist does not update

I have an issue which has been bothering me for about a month.When I delete songs from my playlist, they do disappear from the list, but I keep hearing them.It wasn't always like that.How can I remove songs from the playlist so that they are not played anymore?Thx in advance  

403
S
Runaway Baby
8 months ago
C
Runaway Baby
CrazyFreckledGingerRunaway Baby
asked in Android
Issue with song order when accessing the app offline

Hello, This is my first post on here, so I apologise if I'm approaching the subject in the incorrect way. I've been having an issue with the order of my songs for a couple of weeks now. When accessing the mobile app online, the order of my songs are in aphabetical order (as preferred), but when I access the app offline, the songs are in recently added order which I do not like at all. I have too many songs to reorder them manually and I cannot find a button to sort songs in alphabetical order (but there is one for playlists).I've tried to contact the support but the email bounces back everytime to saying to check the email address is correct. I have an Android phone and Deezer Premium. I'm not sure what to do from here, any help is very much appreciated. Thank you very much. 

563
C
Runaway Baby
8 months ago
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

 Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen?  I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

801
Noam Asulin
Deezer Legend
8 months ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android
Playlists keep refreshing/ jump to top song

Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???

55542
N
Runaway Baby
8 months ago
D
Runaway Baby
DadouhouRunaway Baby
posted in Android
Can’t access song with new UI on Android Walkman

Hi, i think the issue is the same as this topic which was closed (but without solution):  On my SonyAudio NW-A100, it is now impossible to access song list, half of the screen is either blocked by a visual of an album or by the song being played. Consequence is that we cannot scroll anywhere.Would it be possible to fix this? Thanks   

341
Jaime.Deezer
Community Manager
8 months ago
Dmitry.Skibitsky
Runaway Baby
Dmitry.SkibitskyRunaway Baby
posted in Android
Deezer Connect is not working properly

I'm using a Fiio M11S player with the latest version of Deezer installed. I control the music through my phone via Deezer Connect. The app works fine for a while and then it starts to freeze: Tracks don't switch, control buttons and other interface elements start twitching, everything is laggy. It goes away when I reconnect to the device, but it comes back after a while.What it boils down to is that no matter how many times I try to use Deezer, I go back to another streaming service that doesn't have these remote control problems. Deezer Version 8.0.9.28Demo: https://drive.google.com/file/d/13UhiLCwoUZqple-niv3Ck9-595cdQmAG/view?usp=drivesdk

1233
Dmitry.Skibitsky
Runaway Baby
8 months ago
C
Runaway Baby
ca61inoRunaway Baby
asked in Android
mp3 and not flac

Deezer premium member, very good connection, android app, hifi setting but my music is always only MP3 !....? Why?

906
C
Runaway Baby
8 months ago
J
Runaway Baby
JazzyjRunaway Baby
asked in Android
android automotive shuffle function missing

Hi, As a new subscriber to Deezer I am very happy so far with android automotive os app on my Renault megane etech, works really well, had used tidal before but fed up with buffering issues ended up going to Spotify, crap audio quality but reliable performance.  I can tell the increase in audio quality now with Deezer and am very happy.Only 2 things are an issue, no shuffle function for playlist and after getting out and returning to car, playlist does not continue playing and I have to go into app and start playlist again.Any advice greatly received.

532
Leonídia.Deezer
Community Manager
8 months ago
J
Runaway Baby
JoKellRunaway Baby
posted in Android
Song titles not showing on Garmin anymore

Hi,I'm not longer able to see the song titles (but I can still pause and turn up/down the volume) on my Garmin watch. The only recent change has been a system update on my Samsung phone but other apps work fine, ie, I can see the song titles playing on my phone when I use YouTube or another music app. I've tried uninstalling, clearing the cache, restarting. Nothing seems to work. Any help would be appreciated. Thanks 

4407
Leonídia.Deezer
Community Manager
8 months ago
N
Tiny Dancer
nenad panicTiny Dancer
asked in Android
Account11111901

Please,  i dont know do how can i find out if my old acconut is deleted or it exists still?? I now buy premium deaser and it deleted every of my liked song. The question is now is this my old account that i used because i put in one mail and it may be on another and the second question is if this is my old acoount that i loged out yesterday can you bring my songs back 

151
Nina Nebo
Deezer Legend
8 months ago
N
Tiny Dancer
nenad panicTiny Dancer
posted in Android
account

Please,  i dont know do how can i find out if my old acconut is deleted or it exists still?? I now buy premium deaser and it deleted every of my liked song. The question is now is this my old account that i used because i put in one mail and it may be on another and the second question is if this is my old acoount that i loged out yesterday can you bring my songs back 

51
Nina Nebo
Deezer Legend
8 months ago
L
Tiny Dancer
Lorenzo BiancalanaTiny Dancer
asked in Android
Music Cast freezes / lags

Hi everybody, I am experiencing frezing and lags with the Muscic Cast app for android and my Yamaha NP-303. Normally I haven’t had issue so far (apart randomly some songs restarting and a few more issues) but it’s in these last three/four days that the system hjas become instable. I made facorry reset of the player, re loaded the latest sfirmware, installed the app.. /android) but no imptovement. I don’t know if is an issue with the app or deezer (or the player) ...everytrhing runs flawlessly for a while and immediately after..lags or stuck..than again for a while all seems and so on...the system works somehow  “at waves”. Anyone experienced tihis recentrly? Any idea? Thanks in advance Lorenzo

311
awesomemac
Deezer Legend
8 months ago
D
Tiny Dancer
DmDiamondTiny Dancer
posted in Android
Deezer just stops

I don't understand why Deezer stops and asks me to relog in.

121
E
Lover
9 months ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Android
Album page refreshes when navigating back to it

Hi For a while now , in multiple versions the albums page refreshes automatically . I’ll demonstrate it by the following scenario :  Go to the albums section under favorites tab  scroll down to select an album to play .  Enter that album page  Go back to the albums pageResult : Albums section is refreshed and goes back to the beginning It doesn’t save the latest location . That is really annoying , Deezer version - Beta - 7.1.0.36 Android version -11It happens for about 6 months now , even more . Thx .   

14616
Leonídia.Deezer
Community Manager
9 months ago
D
Runaway Baby
Dominic3000Runaway Baby
asked in Android
Download Music not loading in offline mode

So for a while now I've been have a problem with deezer and the offline modeThey advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more 

426545
Leonídia.Deezer
Community Manager
9 months ago
S
Tiny Dancer
Stefan JovicTiny Dancer
asked in Android
QUEUE BUTTON DOESNT WORK

My "add to queue" button doesnt work, I put song in queue and after that it comes random song from my playlist, I use deezer phone app, and its really bad.

501
Nina Nebo
Deezer Legend
9 months ago
P
Tiny Dancer
patostar899Tiny Dancer
posted in Android
I am using my FiiO M11S device, I have a problem with viewing playlists.

I am using my FiiO M11S device, android 10, I am having this annoying issue, I can't scroll down to see full playlist songs as you can see in this video, some playlists I can scroll down, it doesn't work properly, but I can scroll down to see albums songs without any issue, so I had to delete this newest Deezer version and now I am using version 7 which works great without any problem, this issue only happens after they did the redesign and new layout.Deezer issue on FiiO   

311
Leonídia.Deezer
Community Manager
9 months ago
J
Runaway Baby
Joe ARunaway Baby
asked in Android
Not showing on lockscreen

I have a Blackview BV6200 using Android 13. Deezer player not showing on lock screen even when in use. Have allowed all permissions, installed widget on home screen but still get no sign of Deezer to allow for playback, skip controls or song information. 

441
awesomemac
Deezer Legend
9 months ago
A
Runaway Baby
AceTheAceRunaway Baby
asked in Android
Pay to listen?

I want to play My Favourites playlist. I play it on shuffle but recently a problem has occurred. Now I keep being told that I HAVE to have Deezer premium to listen to certain tracks, which is false as I listen to those same tracks when in any other playlist. Is this a bug or feature? Is anyone else experiencing this? How can I solve it WITHOUT paying for premium?

7811
awesomemac
Deezer Legend
9 months ago
P
Runaway Baby
PaulTwRunaway Baby
asked in Android
When opening Deezer android app it defaults to a song i have NEVER played or asked for?

When opening Deezer android app it defaults to a song from some 80s Europop dance rubbish, stuff I never listen to. When I open the app my last played song is showing on the play bar but changes in a fraction of a second to this rubbish?Why does it do this?  

534
awesomemac
Deezer Legend
9 months ago
A
Tiny Dancer
Aaron ATiny Dancer
posted in Android
Android app issues

Over the past day or two moods have stopped appearing to guide the Flow, and lyrics won’t show up. Also songs that I’ve liked in the past show as unliked, but when I tap the heart I get a notice saying that the song has already been liked. Anyone else having these issues? Are they working on a fix?

3302
S
Tiny Dancer
9 months ago
J
Runaway Baby
jirkavRunaway Baby
posted in Android
The Deezer Android app does not download tracks in HiFi

Hello. For the last few years, I am using a HiFi subscription plan and everything was relatively fine. All my downloaded (on my smartphone) tracks were marked by a small HiFi label on the bottom left corner and the sound was nice. Recently I have been forced to reinstall my buggy Deezer app (I was not able to open it) and since then I've been dealing with low-quality of downloaded tracks. Although I have set the quality of the downloaded songs to HiFi (and also for streaming), only a few of them are labelled as HiFi when they are downloaded. Even the storage usage on my smartphone is circa half, so I'm convinced tracks are not really downloaded at the highest quality. I am pretty sure that all my favourite tracks are available in HiFi (the same track played on my notebook - desktop app and from the browser - is HiFi labelled). What is interesting if some downloaded track is labelled as Hifi, this label will disappear soon (e.g. the next day I can not see it). I have tried to reinstall

37312
A
Tiny Dancer
9 months ago
J
Runaway Baby
Jan vdBRunaway Baby
posted in Android
Restricted artist shown in kids profile

Family members using a kids profile receive no search results when searching for artists which fall under child protection restrictions (e.g. the band Korn). However, in the proposal section (Favorites > Artists > + Add artist) there are no restrictions whatsoever and  proposed artists can be added to favorites from there. Once any of the “restricted” artists have been added to favorites the algorithm does the rest and more “restricted” artists are proposed. Songs with explicit lyrics can be played and the lyrics can be displayed. See attached gif.Also, Google Assistant can be used to bypass restricted search terms. E.g. ask Google Assistant to “play Korn in Deezer” on a kids phone running Google Family Link and a kids profile of Deezer. This is a major design flaw in child protection and must be fixed immediately.

8111
Jaime.Deezer
Community Manager
9 months ago
G
Lover
Gatis Marusens
asked in Android
fix code.

When editing profile you dont see normal text , at the top Gateaway 502 shows. Once profile complete it goes back then. 

334
G
Lover
9 months ago
K
Tiny Dancer
Kb333Tiny Dancer
asked in Android
new version 8.0.2.89 abruply plays music on my phone

Ever since downloading the new version, the app will frequently start playing music on my phone without being prompted to. Please help with a fix.

271
awesomemac
Deezer Legend
9 months ago
TERMS OF USE DEEZER COMMUNITY SITE