This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Hitmaker

Answered

bug: app fails to play downloaded music when offline

Forum|Forum|1 year ago
November 3, 2024
27 replies
708 views

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present.

Steps to reproduce:

pay for premium account
download playlists
close app
switch off internet connection (airplane mode + wifi off)
open app
open “downloaded music” (which correctly shows playlists as downloaded)
click on a downloaded playlist
app won’t load the playlist or play

Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

Best answer by jayarmstrong

Hello @jayarmstrong, thanks for the update!

Hi again, after clearing cache & storage and re-downloading on version 8.0.27.5, I no longer see the issue. I’d call that fixed! Thank you for your follow through and coordinating between us and the team.

awesomemac

Superuser

Hi @jayarmstrong,

I don’t use the offline mode myself, but I’ve tried to do the same as you and I can listen to the downloaded albums offline. No issues here when offline (airplane mode active):

I’m using Deezer 8.0.24.3

awesomemac

Superuser

Is your smart cache turned on the right way?

J

jayarmstrongAuthor

Hitmaker

Is your smart cache turned on the right way?

Hi, I haven’t adjusted it, so it’s default. Shows:

smart cache 41MB
space allocated for smart cache 22.9GB

The downloaded playlists don’t appear to use the smart cache. I’ve downloaded a few playlists and Deezer is currently using 2.1GB of storage, while the smart cache only makes up 41MB of that.

awesomemac

Superuser

mmm...I really don’t know why I don’t have any iussues and you do. Same Deezer update and Android 13?

@anyone: Any other ideas?

S

spooky.boy

Hitmaker

@jayarmstrong have you tried to clear the cache on your Deezer app? Also try to increase the cache to the max limit on the app, that helped me with my Android.

C

Cal_Bru

Guitar Hero

Samsung S22 running Android 14. Got on a plane today, only to have Deezer tell me my downloaded music wasn't available without an internet connection. WTF?!

Second time this had happened and in about to drop Deezer as that is one of my main use cases.

J

jayarmstrongAuthor

Hitmaker

Samsung S22 running Android 14. Got on a plane today, only to have Deezer tell me my downloaded music wasn't available without an internet connection. WTF?!

Second time this had happened and in about to drop Deezer as that is one of my main use cases.

yep, that's what I'm concerned about. It's annoying when I'm around home but I will 100% cancel before my next flight at this point. I have to have my music. Besides, it's what we're paying for.

J

jayarmstrongAuthor

Hitmaker

@jayarmstrong have you tried to clear the cache on your Deezer app? Also try to increase the cache to the max limit on the app, that helped me with my Android.

thank you but yes I cleared the cache and data, as mentioned in my post.

As I arno said above, the cache seems unrelated to downloads based on them using incompatible amounts of storage (numbers above). Do you have any technical thoughts or theories on how they might be related?

J

jayarmstrongAuthor

Hitmaker

mmm...I really don’t know why I don’t have any iussues and you do. Same Deezer update and Android 13?

@anyone: Any other ideas?

thanks for testing/confirming. I'm on same Deezer version and Android 15. This issue only started a couple weeks ago after working for two years. I'm testing one last setting in the phone now...

C

Cal_Bru

Guitar Hero

So how exactly do I get to Deezer to ask them how to fix this, or if this is just a feature of theirs that I refuse to accept?

Their help sends me to the community, but I am paying for this #&$$@$ thing, so I'd expect to beable to get support?! Can't find support in app?

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