my deezer month not working on mobile app

I've just checked on both of my Android devices to see if I could open "My Deezer Month", and it worked perfectly fine on both.

Perhaps you've already tried this?

– Clearing the cache

And if that doesn't do the trick, maybe reinstalling the Deezer app could help?

Clearing cache didn't help. Reinstalling the app also didn't help. Still there's only error message showing up.

Hi ​@kotpenelopy, just reaching out to check if you still have the problem or if it was a temporary issue?  Would you happen to try to open it on Saturday morning around 9am?

Hi, problem still exists. I am still trying to open it, since Saturday. Nothing changed. I have already reported to deezer support & waiting for anything to happen. 

If your Deezer monthly subscription isn’t working on the mobile app, it’s usually due to a sync or account verification issue. Start by checking that you’re logged into the same account where your subscription is active—sometimes users accidentally sign in with a different email or social login.