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Troubleshooting

Tips, tricks and guides

1293 Topics

D
Diego Re
posted in Other devices

Chromecast connection Iphone

Good day, I used to play Deezer through Chromecast audio perfectly on my old Samsung, since 3 month I switch to Iphone 8 and even if I’m still able to play music through Chromecast, it doesn’t work good as before: problem is when display switch off and music keep playing, as son as the next song play (s.a. from a play list) iphone stop to follow the playlist, actually the music keep to play smoothly but when I switch on the display, deezer keep showing the last track was playing before to switch off the display, it’s like deezer is not able to follow the running tracks when iphone is on standby mode. Even worst if I run the music flow based on my favourite songs, it’s happen that Deezer doesn’t update the flow and the last song keep repeating forever. To get the control of the trucks again, I have to close Deezer app and open it again, than play any track, automatically is going to recognise the track playing in that moment through Chromecast, than I can control it again so far the Iph

23
A
Tiny Dancer
3 years ago
L
Tiny Dancer
Luis.Domingo.Garcia-SalasTiny Dancer
asked in Android

Airplay & bluetooth option not found in my Deezer app

Hi, in my android cell phone, in the Deezer app, in the audio settings doesn’t appear the airplay & bluetooth option, so i can’t to send the music  to an audio receiver. 

11
H
Tiny Dancer
2 years ago
S
Tiny Dancer
strwbrrychuuicTiny Dancer
asked in Android

is there an option for an individual song to play indefinitely / repeat forever?

hi everyone!I just transferred from spotify so i’m getting a bit new to the deezer interface and whatnot, so please excuse me if this question has a super obvious answer I missed!as the tile says, is it possible for a song to play indefinitely once put on repeat, or is it only possible for it to repeat once? the most I can do is repeat a track a singular time, and after that it skips to the next song in my playlist - I’m just not sure if this is a “feature,” as in, thats the only possible way to repeat a track? or if its something that I’m missing, as I would have assumed an infinite repeat option would be available?I’m just curious if its possible for a song to repeat indefinitely? until now I have had to just make playlists and add a single song in order to do so.android 12samsung z flip 3deezer version 7.0.754any help/advice/feedback would be super greatly appreciated!p.s, is there any way to go directly to an artist/album from the player? (like tapping on the artist name takes you

1
A
1 year ago
U
Lover
UrmelausmallLover
asked in Android

Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

50
W
Lover
9 months ago
H
Tiny Dancer
HiFiGTiny Dancer
asked in Other devices

Track Skipping Problem

Just a couple of days Deezer HIFI subscriber here. So far I like it but...my issue right now is - the desktop app is misbehaving - it skips numerous track(s) anywhere in the playlist every now and then, and this is not right! Just now, I did increased the cache to the max - 10gb. Let's see how this helps. Anybody have/had this issue and what's the fix that works? Cheers!

25
L
Runaway Baby
2 years ago
J
Runaway Baby
J.PRunaway Baby
posted in Android

Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting.I wonder what possible reason you would have for this behaviour?

109
bluezzbastardzz
Deezer Legend
5 months ago
E
Eastfrisian
asked in Other devices

Amazon Fire stick with Deezer

Hi there, I am using the Amazon Firestick with Deezer, but there is a problem, that every 20 minutes the screensaver starts. I saw already some remarks by other users about this topic. Is there any update? Does not look like a real big change request for the software, or? Thanks in advance Eastfrisian

9
S
Runaway Baby
1 year ago
H
Runaway Baby
Hotzigetty
posted in Android

Unable to view downloaded music

Deezer android 7.0.3.1, unable to view downloaded music page when offline (the whole point of downloading). It keeps saying unable to load page.This is really frustrating! 

28
D
Tiny Dancer
1 year ago
K
Runaway Baby
KallistosRunaway Baby
posted in Other devices

Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ?This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

13
Jaime.
Community Manager
3 months ago
N
Runaway Baby
Nicholas ConradRunaway Baby
asked in Android

Android - Home Screen Widget - Breaks when Casting

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a

26
Leonídia.Deezer
Community Manager
10 days ago
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

15
B
Tiny Dancer
1 year ago
I
Tiny Dancer
imikicTiny Dancer
asked in Other devices

Deezer HiFi on Marrantz PM7000N using HEOS

Hi,Is it really possible that the Deezer HiFi subscription is not availble using the HEOS app on Marrantz PM7000N,  but only bluetooh connection?Kind regards,Ivan   

8
J
Tiny Dancer
1 year ago
S
Runaway Baby
SharkoooRunaway Baby
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
Tiny Dancer
2 years ago
A
Tiny Dancer
AgroPuppyTiny Dancer
posted in Other devices

Windows/Mac Desktop App Widget

I miss the widget, if I remember correctly it was/is available on Mac, where you have the most important buttons, such as previous/play/pause/next buttons, like/dislike, add to playlist etc. This was available if you hovered your mouse over Deezer in the taskbar and the widget appeared. Once Deezer is minimized, could have the option to minimize to widget or to system tray.

6
A
Tiny Dancer
22 days ago
A
Tiny Dancer
Arska12Tiny Dancer
asked in Android

Deezer not working with Yamaha Musiccast

I bought Yamaha Musiccast 50 and it was easy to setup. As I added Deezer to Musiccast app it first connected OK and played very well. When I later opened Musiccast/Deeder it was connected and icon showed like it was streaming but no sound from Yamaha Musiccast50.I booted everything but no success. Is it true what I’ve been reading that Deezer and Yamaha Musiccast are “not in love” with each other?Anything I could try ? I want a stable system that shouldn’t be rebooted or reinstalled all the time. Any suggesttions appreciated, thank you !!

3
Yula
Moderator
1 year ago
R
Runaway Baby
R1R13Runaway Baby
asked in Android

App (still) stops playing music after 5 secs when screen is locked

Deezer stops playing music after about 5 seconds, whenever my screen goes off (android). (I had opened the same topic a few months ago, but it was closed without a helpful solution.) When I turn my screen on after 5 sec, it’s like the app froze. The song doesn’t just pause then.It's been like that for months now. I use the latest update and I've tried un- and reinstalling several times and checked several battery settings and tried everything I’ve found online so far.I don't know what else I could try. Thankful for any help! 

2
FriskyProdigy
Deezer Legend
1 year ago
N
Runaway Baby
NvzRunaway Baby
asked in Other devices

Is anyone getting "An error occured" on desktop?

I try to view an artists’ page but I get the error every time, both on desktop and webviewer.

9
C
Tiny Dancer
11 months ago
R
Tiny Dancer
Rene HeijinkTiny Dancer
posted in Android

Volgorde in afspeellijst

heej hej, Ik heb de laatste dagen last van dat mijn afspeellijst niet meer op de juiste volgorde afspeelt.Ik heb hem op de volgorde staan van onlangs toegevoegd. En als ik de lijst dan afspeel gaat hij van het eerste nummer (dus de laatste die ik heb toegevoegd) naar het aller laatste nummer.Ik heb al geprobeerd om de app te verwijderen, cache leeg maken. Telefoon uit en aan. Maar helaas blijft dit zo.Doet af aan het luister plezier!Hopelijk kunnen jullie me helpen. 

3
M
Runaway Baby
1 year ago
M
Runaway Baby
mike121Runaway Baby
asked in Other devices

Unable to browse playlists in Sonos

I still can’t browse playlists in Sonos. I tried the suggested fix of logging out of everything, requesting new password, deleting and reinstalling Deezer on Sonos… but the problem persists. If I search my username I can find playlists I’ve created, but none I’ve saved. All my favourites still show up and everything is fine in the Deezer IOS app. It’s just not working properly with Sonos. Help!

6
Superschlumpf
Deezer Legend
1 year ago
F
Runaway Baby
Frank.VermoesenRunaway Baby
asked in Android

Volume normalization does not work properly on Android.

I’m sorry I have to report this once again, but the previous topic has been closed for comments:This problem isn’t solved at all.Problem: Some songs will start at maximum (unaltered) volume level and only after the song has already started, the volume gets adjusted/normalized. I have this problem on Android with different Samsung phones (A71 and A32 5G) with the latest versions of Android and Deezer, and with different bluetooth devices (Sony headphones LE_WH-1000XM3, Google Nest speakers and Toyota in-car BT audio) And here’s how to simulate it (every time):Connect to WIFI.Set WIFI audio quality to HIFI, as the problem only seems to occur with HIFI audio quality, not with HQ.Make sure audio normalizing is on.Put the next songs in a playlist:https://deezer.page.link/GR5q5TbbKfZwhHQ9Ahttps://deezer.page.link/f5J2zkCot9k5fXYEAStart the first song and let Deezer play until the second song starts, don’t skip manually. You will notice that the second song starts at unaltered volume level, v

6
F
Runaway Baby
1 year ago
R
Lover
RedsterLover
asked in Android

Synchronised Queue-List

Hi all, The above option has appeared in my Audio Settings on my Android phone. Can someone tell me what this means, as I can't see how to make this work on Sonos Thanks [img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/05716bdb-c054-4737-ab71-5fe0dd532802.png[/img]

19
M
Tiny Dancer
4 months ago
J
Lover
JustinLLover
asked in Other devices

Windows 10 Desktop 4.3.4 - Spacebar No Longer Toggles Play/Pause

There was a time when the spacebar toggled play/pause. There doesn't seem to be a way to set your keyboard shortcuts in any preferences/settings. This should be an easy fix if this has not been implemented or was broken in one of the newer versions.

23
Leonídia.Deezer
Community Manager
10 months ago
N
Tiny Dancer
nkaloeiTiny Dancer
asked in Other devices

Deezer App not available on LG Content Store

HiWe have Deezer Premium. We are facing an issue, with the deezer app not available on my sisters TV device. She has a LG TV from 2017 WebOS Version 5.60.25 and the Deezer App does not show up on the LG Content Webstore anymore. However it was available until May 2022. I also have a LG TV from 2020 with WebOS Version 5.20.35, and on my Device the Deezer App is available in the LG Content Store App. What can be the issue here? Thanks for your help.

2
R
Tiny Dancer
1 year ago
R
Runaway Baby
Rustam GimadiyevRunaway Baby
asked in Android

Google assistant can't play albums or artist on Deezer

Hi! When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro. 

20
S
Tiny Dancer
1 year ago
moot
Runaway Baby
mootRunaway Baby
asked in Other devices

Where is the cast option on Deezer Desktop for Windows?

On the web app version, I can clearly see a cast option near the shuffle and volume control on the bottom right, but after installing the desktop app, I cannot see the cast option anywhere.  

2
moot
Runaway Baby
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE