Skip to main content
One Hit Wonder
Nvz
One Hit Wonder
April 2, 2023
Answered

Is anyone getting "An error occured" on desktop?

  • April 2, 2023
  • 9 replies
  • 1464 views

I try to view an artists’ page but I get the error every time, both on desktop and webviewer.

      This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
      Best answer by aiydan blue

      ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

      9 replies

      Yula
      Deezer Staff
      Yula
      Deezer Staff
      April 5, 2023

      Can you send me the link of this artist page, please, @Nvz? 

      (She/her) add your pronouns to your signature!
        Hitmaker
        aiydan blue
        Hitmaker
        April 6, 2023

        i have this problem too...all artist ave the same error

          Guitar Hero
          lordgeoffery
          Guitar Hero
          April 6, 2023

          This 100%. I can view the artist page at all. It’s been like this for about a week now. Android version works fine, but not PC.  I’ve tried Firefox, chrome, even the Deezer app doesn’t work. It just shows this: Error An error occurred, please try again later.

          I’ve tried clearing cache, all those browsers, restarting computer, PC deezer app. Restarting my modem. Used a vpn, turned off the vpn and it still happens.  It’s just my windows 11 maybe? Damn its so annoying. Im going to have to cancel if it doesn't work :(… and I love deezer

          Hitmaker
          aiydan blueAnswer
          Hitmaker
          April 6, 2023

          ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

            Guitar Hero
            lordgeoffery
            Guitar Hero
            April 6, 2023

            .

            Guitar Hero
            lordgeoffery
            Guitar Hero
            April 6, 2023

            ok..figured out why. my system time had been changed an hour back..corrected that and deezer web and application players worked normally..thank you for a quick response and have an awesome day... aiydan

            This worked. I just set the vpn to my time zone and it worked. Thanks for the update!

            Roadie
            Carnivorous Rhubarb
            Roadie
            May 13, 2023

            I am getting this:

            I have the correct date, time etc on my desktop, I have cleared the cache, I don’t have Chrome on my desktop, I have gone through the whole rigmarole of shutting down, rebooting etc and frankly this is starting to annoy me now.  I ‘ve had Deezer for years and this is the first time something like this has happened.  Anyone got any ideas please?

            Yula
            Deezer Staff
            Yula
            Deezer Staff
            May 16, 2023

            Hey @Carnivorous Rhubarb yes unfortunately this can happen, if you have checked everything else I would suggest reinstalling the app, even a couple of times until the error message stop appearing! 😣

            (She/her) add your pronouns to your signature!
              Roadie
              Carnivorous Rhubarb
              Roadie
              May 21, 2023

              Hey @Carnivorous Rhubarb yes unfortunately this can happen, if you have checked everything else I would suggest reinstalling the app, even a couple of times until the error message stop appearing! 😣

              Hi Yula, Thank you for the response, I will try doing all of that and see what happens 😊

              TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement