I still can’t browse playlists in Sonos. I tried the suggested fix of logging out of everything, requesting new password, deleting and reinstalling Deezer on Sonos… but the problem persists. If I search my username I can find playlists I’ve created, but none I’ve saved. All my favourites still show up and everything is fine in the Deezer IOS app. It’s just not working properly with Sonos. Help!
Best answer by Superschlumpf
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+5
Hi..
Can you post a screenshot of your Sonos App (also on iPhone…?) showing the page where you are looking for your playlists?
You have to browse your playlists from the „note“ page showing the installed music services. There you have to select deezer… playlists…
Using the Sonos search option just shows the playlists you created as you mentioned.
Also check your Sonos app version and have a look for an update on iOS app store. Latest version should be 14.8.1.
May be the new Sonos GUI that Deezer is using since 01.06.2022 has a problem with your installed app version.
For me everything is fine and showing my playlists like this…
Hello I’m in exactly the right place.. where the playlists are it just says “unable to browse music” everything else is fine. Sonos is up to date and the problem was the same before and after the Deezer update within Sonos. It all worked fine until a couple of months ago. Been using Deezer in Sonos perfectly for years.
+5
Ok, very strange… 🤔
But your favorite titles, albums and artists are shown correctly?
Since the problem appeared have you done any update on your network? For example installed a new router?
I am sure you already restarted your network devices and all Sonos devices, right!?
What kind of deezer account are you using? Is there more then one deezer account linked to the Sonos system?
Have you tried sending a diagnosis from Sonos app after getting the error message? You can call Sonos support and tell them the diagnosis number. May be they can find more details about the reason for this.
+5
One more thing… 😉
Found another thread with similar problem. There it had to do with the different content limits using deezer with Sonos and the deezer apps.
How many playlists are you using with your account? If more then 500 or more then 2000 titles within a playlist this could be the problem.
In the past in this case Sonos just wasn‘t showing all of them, but now there may occour this error message.
Thanks so much, that’s useful. I only have 99 playlists but the collectively contain more than 2000 tracks I’m pretty sure… I’ll see what I can bring myself to delete :)
+5
Thanks so much, that’s useful. I only have 99 playlists but the collectively contain more than 2000 tracks I’m pretty sure… I’ll see what I can bring myself to delete :)
I hope this will be the solution for you.
Would be nice to get some feedback about. 😎
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