include

Troubleshooting

Tips, tricks and guides

1291 Topics

C
Runaway Baby
Charlc90Runaway Baby
asked in Other devices

Deezer volume issues with Fitbit Versa 2 when connecting AirPods

Hi I have connected the Deezer app on my Fitbit Versa 2 and to Bluetooth AirPods, the music plays but I can’t control the volume. On a couple of occasions I’ve manage to turn it down a little but then it goes back to full volume without pressing anything or I can’t turn it up or down at all. They are all brand new devices and haven’t had any issues with other apps or connecting to other devices. Hope you can help I’m really disappointed as Deezer is the only music streaming service that works with the Fitbit without needing my phone within range. 

3
E
Tiny Dancer
1 year ago
F
Runaway Baby
FrobozzWizRunaway Baby
posted in Other devices

[Desktop] BUG: App crashes when dragged to another monitor

I have an issue with the Windows Desktop app but cannot find a place to report bugs, only features. So I am posting it here. If this is incorrect, then please let me know the proper process. The bug is in two parts:The app does not remember which screen I had it on previously, so I have to move it to the correct screen everyday As soon as I drag the window to another screen it crashes (disappears, no error messages or anything) at this point I have to open it again, move again & it crashes Usually by now it opens on the other screen & I can finally maximize it

16
J
Tiny Dancer
7 months ago
UberOrion
Runaway Baby
UberOrionRunaway Baby
asked in Other devices

What TV Streaming Devices work with Deezer

Tl;DR - What streaming services does Deezer have an app for? (Roku, Android TV, Chromecast, etc)I’ve been enjoying Deezer so far on Linux, Windows, and iOS, but I can only airplay it to my home theater system via Roku or my LG TV. I see here that Deezer claims to have apps for various streaming platforms and TVs. However LG is listed but the app is not in the LG store. From reading other posts here, support on streaming players is spotty. The Roku app doesn’t exist anymore. So what streaming devices does Deezer work on? Which ones does it work well on? With the full lossless audio?

21
UberOrion
Runaway Baby
1 year ago
J
Tiny Dancer
Jerome.WilliamsTiny Dancer
asked in Android

all features on this app are extremely slow

Deezer used to be decent, but now it spends more time loading than actually playing music.When I use the search bar, the red circle just spins endlessly.When I click on a song, the song does not even play, I have to click on it multiple times and hope it works. Still, I have to wait a few minutes for the song to load.Even my offline music often requires me to connect to the internet to play, so what's the point of offline music?The app has just become overwhelmingly slow and all my music is on here so it's rather annoying. I also know it's not my Wi-Fi as all my other apps work done and load efficiently. It's just deezer and it has been like this. How do I fix?

1
Yula
Moderator
1 year ago
K
kroneberger
posted in Other devices

Samsung Familly Hub 2.0 support for Deezer

As an owner of a Samsung family hub 2.0 refrigerator, we would very much like that the Deezer app would be made available for Android pad build into the door? So we dont have to change into Spotify, witch is available

21
I
Tiny Dancer
1 month ago
S
Runaway Baby
SabieRunaway Baby
asked in Android

Can't play in order of recently added on favourites

Hi There appears to be a bug on my favourites that is not allowing me to play songs in order of recently added. Instead it plays songs randomly. I have tried deleted the app and reinstalling but nothing has improved. Could you please help with this matter? Fix the problem? Or let me know how i can?Kind regards Sabie

3
S
Tiny Dancer
11 months ago
I
Runaway Baby
isbilturRunaway Baby
posted in Other devices

MP3 upload doesn't work

I have just switched from Spotify and have high hopes for Deezer. I just don’t understand what is the deal with local MP3 upload. It is crazy buggy and impossible to use.It does not work neither in the desktop app nor in any browser. The lack of progress bar or error/confirmation message doesn’t help as I don’t understand what is going on. At this point I’m adding each song one by one (yes, all are CBR) and I still can’t upload some of them.Additionally, after each restart of the app or refresh of the web player some of the songs randomly disappear just to appear again after another refresh.Seeing all those really old unresolved posts and submitted ideas regarding the upload it looks like it is an abandoned feature that is going to be deprecated soon. Is that the case? I would like to know if there is some hope of listening to my local files via Deezer so I know if it’s worth to keep my subscription because that’s a deal breaker for me. (I was even considering writing my own piece of c

3
A
1 year ago
M
Runaway Baby
MaxencebernizetRunaway Baby
asked in Android

I DONT HAVE MY DEEZER YEAR

Bonjour,je suis SUPER TRISTE ET DEGOUTE, depuis 2 jours tous le monde parle de son DEEZER YEAR 2022, mais moi JE NE L'AI PAAAAAS. Il est apparu sur ma page mais quand j'ai cliqué dessus il est parti et je n'ai pas pu le voir, il chargeait en vain. J'ai fermé l'appli et maintenant je ne le trouve plus je ne peux plus le voir je suis au bout de ma vie. Aled Je ne peux pas commencer 2023 sans avoir vu mon deezer year, déjà que l'année dernière j'ai aussi eu du mal à avoir mon DEEZER YEAR 2021.HEEEEEEELPJe ne le vois ni sur mon téléphone ni sur mon ordinateur. 

1
A
1 year ago
I
Tiny Dancer
Isabelle StolarTiny Dancer
asked in Other devices

Getting Access Denied on browser and desktop app

For a while now i can only access deezer on mobile.Access from desktop app or browser yields an Access Denied error (browser) or "you seem tobe offline" (desktop app)

2
FriskyProdigy
Deezer Legend
1 year ago
A
Runaway Baby
altcodeRunaway Baby
asked in Other devices

[BUG] deezer.com 100% CPU and RAM usage on firefox

When i try to access deezer.com using firefox 102.0.1(x64) on windows 10 the website attempts to load something and fails many times. This causes the tab to not resopnd; a steady increase in cpu and ram usage, that may eventualy freeze your pc.Recreating this issue:1. Open task manager. (use it to close the website before it freezes your pc)2. Open an empty tab on firefox. Press F12 for dev. tools and open the console. (otherwise it won’t open at all)3. Visit deezer.com.Screenshots:1. Empty firefox tab (1% cpu; 51% ram)2. Using deezer for ~1 min ( 71% cpu; 80% ram)3. Viewing console after closing the tab. One of the lines says there are 4552 cookie attribure issues. 

13
M
Tiny Dancer
1 year ago
K
Runaway Baby
Kevin.Duarte.CostaRunaway Baby
posted in Android

Android Auto - Playlist order

Hello, When I start a playlist in Android auto, the order changes to 'standard'. If I start the playlist on my phone the order is 'last added'. Is there a way so the order stays at 'last added' when I start the list from Android auto? The same happens with Android Wear.

19
T
Tiny Dancer
2 days ago
G
Runaway Baby
Golden GlimpseRunaway Baby
asked in Other devices

Can't use Deezer Web over VPN

Since very recently, i cannot use deezer web on vpn anymore. It used to work just fine.“Your details are incorrect. Please try again.”But it IS CORRECT.I use the same login info in a vpn excluded browser, which works. But i am not at all going to do that every time i want to use deezer! is there a fix?

3
Yula
Moderator
1 year ago
Minimoon
Lover
Minimoon
asked in Other devices

Problem with the deezer web player

On the web page of the Deezer player the pages of the artists, albums are not displayed. Also the lyrics are not available anymore and the background color to display them stays mostly the same (green). Sometimes blue !I use chrome ! The last updates are done

20
M
Tiny Dancer
9 months ago
M
Runaway Baby
Magdean.Van.Der.merweRunaway Baby
asked in Android

Slow downloading

Im struggling with a Downloading issue my favourite tracks show all the green dots that they are finished downloading but at the top shows notification that its downloading still and couse of this my other playlists dont download at all even though i select download.It seems that the download is stuck cause it doesnt move.What must I do here cause this taking way too long

2
M
Runaway Baby
1 year ago
M
Tiny Dancer
mr_kTiny Dancer
asked in Other devices

Desktop app for M1 macs

Dear Deezer.Apple released their new M1 processors for apple computers one and a half year ago. The desktop app is STILL only compiled for Intel processors.Please start compiling the desktop app for Macs as a Universal app immediately! Thanks

1
Yula
Moderator
2 years ago
T
Runaway Baby
Tomasz WesolowskiRunaway Baby
asked in Other devices

flac on soundbar

Hi, I wait for delivery of my new q800b samsung soundbar. Just wonder how to play flac ? Using bluetooth will have mp3 quality only ....is it way to put app to smart thing samsung app ? Or other option?  

20
Superschlumpf
Deezer Legend
1 year ago
B
Runaway Baby
BodoRebićRunaway Baby
posted in Android

High data usage even if mobile data streaming set to basic

Greetings. I enjoy Deezer HiFi on my android phone very much, but even though my mobile data streaming is set to basic quality, and HQ is set to be used only via Chromecast Audio, everything is HQ no matter what the settings are. Can you please fix that. Even Songcatcher consumes way too much mobile data which is quite unnecessary.Thank you 

14
codenul
Tiny Dancer
1 year ago
P
Runaway Baby
Peng ManRunaway Baby
asked in Android

Downloaded Music not playing

I can't play downloaded music without an internet connection. It literally streams downloaded music.It started after the last update.Any fix?

4
A
Runaway Baby
1 year ago
jirikovoego
Lover
jirikovoegoLover
asked in Other devices

How to play playlist on Alexa?

Why does not this work?Regarding support page it should works!What about improve alexa skill? Play my own playlists for example. Spotify support it.

7
GropplerZorn
Deezer Legend
1 year ago
G
Tiny Dancer
Gian79Tiny Dancer
asked in iOS

Deezer on lock screen iphone

Deezer not showing on Lock Screen IPhone 14 Pro running iOS 16.5.1! Can someone help?

1
V
Tiny Dancer
9 months ago
S
Runaway Baby
SnowplowRunaway Baby
posted in Other devices

Which smart speaker supports Deezer WITHOUT an additional service like google home or Alexa?

Hi there, I am looking for a standalone speaker that will play Deezer playlists and mixes natively without a phone or other device constantly streaming. E.g. after starting a stream I want the controlling device to go away / shut down / do something else without stopping the stream. I also want this without requiring another service like Google Assistant or Alexa. This I know this also rules out Chromecast and probably ApplePlay. What I need is an indoor speaker suitable for a small-mid sized room. Besides Deezer it should play bluetooth. Are there any devices around in the < 300 USD range? I had a Bose SoundTouch 20 (SM2) which meets my needs exactly in terms of connectivity and sound quality. Their proprietary app has a good enough interface to Deezer. We have put our favorite playlists on the 6 hardware buttons and were happy. But sadly the line has been discontinued and there are no reasonable priced devices available in my region. The closest device still sold seems to be the S

6
Yula
Moderator
1 year ago
K
Lover
Kevin.RaineyLover
asked in Other devices

Lg 7 speaker not playing Deezer now

I have an LG WK7 smart speaker and have been using it for a couple of years with my streaming music service, currently Deezer. For some reason tonight it will not play any music from the service. It is still connected to the internet, and Google assistant is still working. However when I connect to start streaming music it just gets stuck and won’t play anything. I can cast my audio, but I don’t want to have to do that all of the time as I’d rather the speaker took over and I could still use my phone for other things. Has anyone seen anything similar to this and has ideas how to solve? I’ve tried resetting the device and re adding it to the home, but no luck!

11
D
Tiny Dancer
2 years ago
S
Runaway Baby
SoloWingXRunaway Baby
posted in Android

Revert the Equalizer Changes on Android

Hello.I have been using Deezer for a few months now mainly on my Xiaomi phone. Equalizer with one switch in the audio settings and another switch in the actual equalizer was working very well for me. Before that I had tons of issues with YouTube Music where my equalizer kept resetting.Recently there have been updates in the Deezer app and the only equalizer switch is now in the equalizer settings. Since then I have the same issue I used to have with YT Music. I play a song with the eq. settings. Switch to the next song and the sound is without EQ. I go into the equalizer while the song is playing and I hear that the equalizer settings turn on as the equalizer appears on screen. Want to listen to the next song? Go back into the settings so the EQ profile applies again and again.I don't think I have to emphasize how annoying this is. Please fix it or just undo the changes. It was working well before.Thank you.Peter

4
S
Runaway Baby
1 year ago
M
Runaway Baby
Martin.Frydendal.PedersenRunaway Baby
asked in Android

android app doesn't work properly

profiles don't show up. can't load artist pages and Playlist

13
B
Tiny Dancer
1 year ago
D
Runaway Baby
DudusRunaway Baby
asked in Other devices

Deezer app on Philips 58PUS7505 NOT WORKING

Philips 58 Pus7505/12 tv Deezer not working. I get this: Error. Network problem. What i can do? 

20
Jaime.
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE