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Answered

App (still) stops playing music after 5 secs when screen is locked

  • 16 April 2023
  • 2 replies
  • 667 views
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Deezer stops playing music after about 5 seconds, whenever my screen goes off (android). (I had opened the same topic a few months ago, but it was closed without a helpful solution.) 
When I turn my screen on after 5 sec, it’s like the app froze. The song doesn’t just pause then.
It's been like that for months now. I use the latest update and I've tried un- and reinstalling several times and checked several battery settings and tried everything I’ve found online so far.

I don't know what else I could try. Thankful for any help! 

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Best answer by FriskyProdigy 20 April 2023, 18:56

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2 replies

Noam Asulin
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Userlevel 7
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Did you make sure battery optimization is not enabled on Deezer ? 

 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
FriskyProdigy
Rank
Userlevel 6
Badge +6

Hi @R1R13,

Please check and make sure of the following:

  • You’re not running a rooted phone.
  • You have the latest Android Updates Installed
  • You are using the stable version of Deezer and on the latest version installed from the Playstore.
  • Your phone is not too old, flash storage performance degrades with time and can cause issues such as apps hanging or crashing.
  • You’ve allocated enough smart cache for Deezer (Open Deezer, Settings > Data and Storage)
  • You have excluded Deezer from Battery Optimization and have allowed the app to run in the background.
  • You have not turned on any Power Saving Modes on your phone.
  • You reboot your phone.
  • You don’t have some kind of firewall or trackers blocker enabled on your phone/network.
  • You have an active subscription with Deezer.

Go through the troubleshooting steps above, if all fail write back with more details on how to reproduce your issue.

 

 

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