Troubleshooting

HeyI have selected the download button for a playlist. I want all titles to be available offline. It did download all title. But no when I add a new title to the said playlist, it isn't downloaded. The playlist is still flagged "off line" but new titles actually aren't available online. I tried removing and adding them again, opening and closing the app, nothing work. The titles are added but aren't downloaded. 

Auf einem neuen Handy in der Deezer App eingeloggt. Zwei Tage alles super...seit heute ist die App komplett in Englisch. Das Gerät selbst ist auf deutsch eingestellt und funktioniert auch so. Wie kann man in der Deezer App die Sprache einstellen?

Hello, I seen that the AI Playlist beta is only for selected users. Are the people that have the beta version of the app getting this? 

Everytime I click to download an album, I get an error saying 'An error occurred' on the android.

When I close the Deezer app my current playlist gets deleted, if im listening a 900 song playlist then I have to restart from the beginning. Does anyone experienced this before and knows how to fix it?

android app is slow loading downloaded playlists screen... im using a fold7.

Beste,Sinds de laatste update werkt Deezer op mijn Android telefoon (Samsung A22 5G) zeer zeer traag. Dat wil zeggen, opstarten gaat goed maar zodra ik de map mijn downloads of albums aan klik dan krijg ik alleen maar grijzen vlakken te zien en duurt het een flinke tijd alvorens ik de betreffende album covers zie. Zodra ik op een album klik krijg ik wederom grijze vlakken te zien. Met andere woorden het laden van alles gaat zoals gezegd zeer traag. Hieop ben ik dus gaan troubleshooten en heb ik als eerste mijn telefoongeheugen een stuk leger gemaakt want deze zat nogal vol (SD kaart 512GB is voor 25% gevuld en app staat in mijn telefoon geheugen) en vervolgens heb ik de laatste software versie van mijn telefoon erop gezet, vervolgens zaken uitgetest op 2 verschillende wifi netwerken en 2 verschillende mobiele netwerken, vervolgens cache gewist om uiteindelijk te eindigen met het verwijderen van de app en weer opnieuw te installeren. Na iedere hierboven beschreven acties heb i

I signed in with Apple ID and want to add my real email to my Deezer account so I can unlink Apple ID and create a password. I do not have access to the Apple private relay email. 

Hello,I live in the U.S. for the past few days my app has been loading extremely slow. If I go out of the app and come back later it used to pull up the song I was last listening too, immediately. Now it takes 15-30 seconds to load all the time. This is extremely frustrating. Any tips or pointers would be greatly appreciated. Thank you.

I don't know why it does that, I'm on mobile, and sometimes (It's irregular) my music skip in the middle of the music not at the end, it's even sometimes 15s after the start

When I change the volume on my windows 10 pc a Deezer banner appears in the top left corner of the screen. How do I remove this? This happens while using the Deezer desktop application. I understand its usefulness but there should be a way to turn it off. It can be quite obnoxious for users.

Can’t view fans on an album anymore on the new update, for my Apple iPhone XR

should be a version for ios 15 and below, i still use my iphone 7 and got a 5s wich i use as an ipod, i need to get my library here

I recently move from Spotify because #FreePalestine and I'm absolutely mad that I cannot play or control Deezer from my phone without using Bluetooth. It's annoying. I want to control my music without listening my other apps notifications or if I want to make a call, I don't have to worry about people listening to it. Please fix it. There's no way you don't have this feature in 2025. Specially when many people are leaving Spotify. Please I beg you.  Also, I ask one simple thing. To play Evermore deluxe version  -Taylor swift and it doesn't find anything !!!  Like what do you mean. It's right there! !!!  

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Ca

I try to search things and it says no result every time

 Hi Deezer Support,Whenever I try to link other services I immediately get an error pop-up that says:“Oops! Sorry, something went wrong. Please try again.”I’ve already tried the usual troubleshooting steps (force quit, reinstalling the app, switching networks, clearing cache), but the issue keeps happening. Can you confirm if this is a known problem or if there’s something specific with my account/region that’s causing it?

When trying to open a Shaker group I get  the message "The page didn't load". I've tried several things to fix it: Changing network, standing next to my WiFi router, restarting the app, deleting cache, sign-out and sign-in, re-installing the app, and every time i get the same message.I ise Deezer on my Android phone. 

Has anyone else noticed this? Every time I launch the Windows Deezer app and change the volume for the first time when it plays a track, Deezer launches this process:C:\WINDOWS\system32\rundll32.exe -localserver 22d8c27b-47a1-48d1-… So to be clear, the steps are, in order:launch Deezer app play a title change the audio volumeIf I change the volume without Deezer being there or playing a track, nothing happens. This process keeps running quietly in the background, even if the app is shut down completely. Once killed, it doesn’t reappear unless the system is restarted. I haven’t taken the time to try and intercept the network communication this process was having, but I find it highly suspicious. I was wondering if someone had figured out its real purpose and what it transmitted (and where).It’s not a recent thing; it’s like that on the current version (7.0.140), but I spotted that behaviour in

I can’t seem to turn off shuffle on my playlists. They all are preset to shuffle and when I click on the shuffle icon on the right, all it does is ‘play’ or ‘pause’ the playlist. I’ve had a look through settings but can’t seem to find how I can change this. 

Hi ! When does Deezer will develop direct integration to Sonos ? With spotify you can send directly your music and with Deezer you have to link your Deezer in the application which cause problems for example when you are a family : just one profile can be linked. Please I am very attached to Deezer but it is a real problem which can make me change…thanks 

Hello, I need help with my Deezer app. It updated recently and it doesn't save my last song/playlist played. So for instance let's say I play music from a playlist and then I don't listen to music for a few hours or the app closes, when I return to the app, I have to select the playlist again and start all over.It has made shuffle difficult to use because with hundreds of songs I'm not able to figure out what I already listened to recently. Please help :) 

Bonjour,J'utilise Deezer depuis plusieurs années et récemment je me suis retrouvé avec l'appli en anglais. J'ai regardé sur internet il dise que c'est en rapport avec la langue dans les paramètres du téléphone sauf que je suis bien en français alors j'aimerais comprendre pourquoi je suis anglais, ce qui n'est pas toujours pratique…Et deuxième chose je ne sais pas si vous pouvez faire quelque chose mais lorsque j'écoute ma playlist coup de coeur et que je fait écouter a la suite plusieurs titre. Si je sors de l'appli et que j'y retourne que quelques heures après ou le lendemain tous ces titres ne sont plus a la suite ce que je trouve pas sympas parce que si je les ai mis a la suite c'est que je voulais les écoutés que ce soit le jours même ou le lendemain…Merci d'avance de votre compréhension

Dears , i cant play my music or download them, iam on premium family, you can check the picture attached , am using Android 15Thank you  

The music player on my deezer app doesn’t have colours and I don’t know that to do !! I don’t have monochromatic and I don’t have the dark mode!!!!