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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 867 Topics
  • 4,062 Replies

867 Topics

K
Runaway Baby
Khaled HassanRunaway Baby
asked in Subscription and payments

Deezer Family subscription paid via Apple but not activated

I subscribed to a Family membership but I can not add Family members 

40
Leonídia.Deezer
Community Manager
5 months ago
A
Runaway Baby
Alfred.RuttaRunaway Baby
posted in Subscription and payments

linking Deezer with edjing

when try to link with edjing I get the following message “My subscription plan Deezer HiFiYou're a Deezer HiFi user, since <date>. The changes to your subscription will take effect on 02/11/2020.” I did upgrade to premium but I still get the error.  Di I have to wait until next billing on the 02/11/2020? 

4
0
Tiny Dancer
1 year ago
A
Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments

payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

5
T
Tiny Dancer
1 year ago
N
Tiny Dancer
NaiajalalTiny Dancer
asked in Subscription and payments

I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

3
Superschlumpf
Deezer Legend
1 year ago
F
Runaway Baby
frenchfries009899Runaway Baby
asked in Subscription and payments

let me delete my account

Let me delete my account  FUCKING STOP CONNECTING ME TO THE APP I WANT TO DELETE MY ACCOUNT I tried logging in to my account via web browser, but it KEEPS ON CONNECTING ME TO THE APP, EVEN WHEN I UNINSTALLED THE APP, IT LINKED ME TO THE FUCKING PLAYSTORE TO INSTALL IT FIRST LET ME DELETE MY ACCOUNT, I WAS NOT SATISFIED BY YOUR SERVICE AND I DON'T WANT ANYTHING TO DO WITH IT ANYMORE thank you

10
Mr. Jahrami
Lover
2 years ago
Y
Tiny Dancer
YamTiny Dancer
asked in Subscription and payments

i want to cancel my account

I want to cancel my account on deezer but it has no option anywhere 

6
A
1 year ago
J
Tiny Dancer
jmevans55Tiny Dancer
asked in Subscription and payments

How can I transfer music from one Deezer Family profile to another?

im on deezer family and have made my daughter a new profile , how does she copie her play list of my deezer onto her new profile ?  Thanks Julian

5
Jaime.
Community Manager
2 months ago
J
Runaway Baby
Joanne.BowenRunaway Baby
asked in Subscription and payments

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????  

23
G
Tiny Dancer
1 year ago
D
Runaway Baby
DatGirlRunaway Baby
asked in Subscription and payments

Blocking or removing followers

I see that blocking a follower is no longer an option.  Why has this been removed?  Can a member of the admin team remove a follower from my account? And no I don’t wish to put my account on private.

11
N
Tiny Dancer
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

6
F
Tiny Dancer
1 year ago
A
Runaway Baby
AttuneRunaway Baby
asked in Subscription and payments

How to transfer Apple Music playlist to deezer

How can we transfer Apple Music playlist to deezer?

3
A
1 year ago
B
Tiny Dancer
BorremierTiny Dancer
posted in Subscription and payments

We want to change from Deezer Family to Premium. How?

Only one familymember (te main admin profile) uses Deezer. We want to change it to premium. How? The website doesn’t give this option. 

4
Yula
Moderator
2 years ago
W
Tiny Dancer
wouter.veldhuis.39Tiny Dancer
asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

9
Leonídia.Deezer
Community Manager
4 months ago
L
Runaway Baby
lorayRunaway Baby
asked in Subscription and payments

The subscription is expensive

I was once subscribed to your service sometime this year (2019) and was paying $5.99, which was a reasonable price for me being a college student. I cancelled my subscription recently because I was changing my payment option. However, when I tried to resubscribe, I am now being asked to pay $9.99. This is definitely out of my price range and I’m disappointed that the price changed without me being notified about it (unless there was some promotion going on that I was not aware of). I live in Jamaica and $9.99 when converted to my currency is way too much for me. My country cannot benefit from the student plan option so I am left without the subscription all together. Can you help at all with this? Thanks much for your response!   Lori

2
1
Tiny Dancer
1 year ago
T
Runaway Baby
ToriSRunaway Baby
posted in Subscription and payments

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

337
J
Tiny Dancer
10 months ago
D
Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments

can you please help get my music back

can you please help get my music back

8
Jaime.
Community Manager
1 year ago
D
Tiny Dancer
Daniela PTiny Dancer
asked in Subscription and payments

Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

5
GropplerZorn
Deezer Legend
2 years ago
M
morane_pink
posted in Subscription and payments

Not able to play music anymore, even though i have premium

Just as a few moments ago, i cannot listen to deezer anymore, any song i select, i am asked to choose between deezer Hifi or Deezer Family, and it's a lot more money than the premium account. I have been using premium for more than 2 years, not any issue so far. Any body else having this problem? Heeeelp, i need music 😭🎶

5
A
1 year ago
C
Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments

how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

5
A
1 year ago
P
Runaway Baby
Paul HarleyRunaway Baby
asked in Subscription and payments

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?

7
Jaime.
Community Manager
1 year ago
L
Luis Arias
asked in Subscription and payments

My account disappeard

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

8
A
1 year ago
M
Mybad13
asked in Subscription and payments

Price in Kazakhstan, Belarus and Georgia

Hello. Please, could you make Kazakhstan price like in Russia. Russia and Kazakhstan are ex-USSR countries. And people in these two countries have same yearly income. But for some reason Deezer in Kazakhstan have price in dollars. And this makes it too pricey. I know many people who want to start using Deezer. But because of the price, which is not appropriate to Kazakhstan salaries, they pirate music. If price will be like in Russia, they'll start using Dezzer immediately.

10
Yuri Be
Lover
2 years ago
M
Runaway Baby
Mr.WhiteRunaway Baby
asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

14
awesomemac
Deezer Legend
7 months ago
M
Runaway Baby
Mohamed KamelRunaway Baby
posted in Subscription and payments

Vodafone Egypt rate plan

I hope to add special rate plans to Vodafone Egypt and other operators as well to facilitate the subscription logistics. Other competitors are using these plans and they are perfect

4
S
Tiny Dancer
1 year ago
K
kelloggs
asked in Subscription and payments

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in thank you for your attention

12
Superschlumpf
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE