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One Hit Wonder
Oct 3, 2020 7:13 AM UTC

payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

    5 replies

    Roadie
    Oct 3, 2020 9:25 PM UTC

    I have the same problem aswel and I just can’t seem to figure out what to do, I’ve made the payment and also got confirmation for it yet am still on deezer free and when I keep clicking on subscribe to premium it just takes me back to the main screen. So frustrating 

    Jaime.Deezer
    Community Manager
    Community Manager
    Oct 4, 2020 8:45 AM UTC

    Hi @Ali Salm @Ismail Malik 
    Our records shows that your subscription is already active. If you are still having issues please contact our support team here :relaxed:

    Roadie
    Jun 3, 2022 1:20 PM UTC

    I've just paid and my card debited but account still showing as free. I really can't put up with a company that is incompetent. I'd like a refund. 

    Jun 3, 2022 3:35 PM UTC

    Hey @towel 

    If you have paid and still have Free status, you probably have 2 accounts in use.

    Please contact support so that this can be clarified quickly:

    https://support.deezer.com/hc/requests/new

    Roadie
    Jun 3, 2022 3:40 PM UTC

    Thanks but too late.  It seems like Google is already refunding my $100 per annum subscription.