incorrect email or password, it won't login

12 replies
2806 views

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in

thank you for your attention

RudiAnswer

Ultimate Superstar

Hi there @rick425

Please check if you haven't got 2 accounts set up - and you're logging in with the correct details (email address). If you have a paid subscription, you can contact our support team here with confirmation of payment and they should be able to locate it for you 😉

K

kikka

Roadie

code:

Ho lo stesso problema. Uso il programma su un PC ma non mi permette nemmeno di accedere cambiando la password!

Rudi

Ultimate Superstar

Hi there @kelloggs

I've checked your account (the one linked to the email you used here in the community) and sent a password reset email. Check if you've received it and please try logging in again after changing the password. Remember only one account can be made per email address.

@kikka

Done the same for you 😉

R

rick425

Roadie

I have similar problem,
My deezloader portable keeps saying the incorrect email or password, yet i can log in to my account online OK.
From my account i have tried changing my password 3 times and each time this seems to complete OK but still can't log in from pc app.
Tried downloading a new version of the portable and this also does not log in. Yet still logging in fine via a browser.
please could you help.
Rick

RudiAnswer

Ultimate Superstar

Hi there @rick425

Please check if you haven't got 2 accounts set up - and you're logging in with the correct details (email address). If you have a paid subscription, you can contact our support team here with confirmation of payment and they should be able to locate it for you 😉