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Subscription and payments

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  • 884 Topics
  • 4,189 Replies

884 Topics

R
Runaway Baby
rayyanyusuphRunaway Baby
asked in Subscription and payments

i cant connect/link last.fm to deezer because the link option isn't there in the sharing preferences screen

this is the only option present in the sharing preferences screen

1
bluezzbastardzz
Deezer Legend
2 years ago
P
Runaway Baby
PinkyandTheBrainRunaway Baby
posted in Subscription and payments

mrs me le roux

Hi. My email address changed from zabeth.leroux@csra.com to melerex@protonmail.com  Please can you do the necessary updates and let me know? I already updated my contact number.  Best ME LE ROUX

1
Yula
Moderator
2 years ago
S
Tiny Dancer
simplysarah28Tiny Dancer
posted in Subscription and payments

couples accounts

It would be really great if there were more plan options. I don’t need 6 accounts so can’t see the need to pay almost $20 a month. Being able to have 2 accounts for slightly more than I already pay would be convenient for just myself and my spouse. I could have sworn this used to be an option, but maybe my mind is tricking me. 

1
Yula
Moderator
2 years ago
S
Runaway Baby
Samm10Runaway Baby
asked in Subscription and payments

paid for Deezer family but only able to access free Deezer

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.Not a happy bunny because it's such a faff to get anything resolved with Deezer. May have to move to Spotify....and it's cheaper! 

3
A
2 years ago
T
Runaway Baby
Tammy Jane WoodworthRunaway Baby
asked in Subscription and payments

subscription

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

2
M
Tiny Dancer
2 years ago
J
Runaway Baby
JkbaylyRunaway Baby
asked in Subscription and payments

Family premium removed from account

I have recently paid a subscription but had my family premium account removed. Can you please explain why?

2
Yula
Moderator
2 years ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
2 years ago
M
Tiny Dancer
Matt.CooperTiny Dancer
asked in Subscription and payments

account status

Hi.I had a payment for family subscription go out on 25.03.2022. My account is only showing as free status. Could you please tell me whats going on. I have followed the instructions, but nothing happening . ThanksMatt 

4
L
Tiny Dancer
2 years ago
M
Tiny Dancer
MILLIONTiny Dancer
posted in Subscription and payments

My deezer doesn't display forward and reverse arrows

My deezer doesn't display forward and reverse arrows 

2
A
2 years ago
E
Tiny Dancer
Emilie DagnauxTiny Dancer
asked in Subscription and payments

Probleme compte etudiant

Bonjour, jai souscrit depuis maintenant plus de 6 mois à l’abonnement Deezer Étudiant. Pourtant t’aoute à l’heure alors que j’étais connectée à mon compte (duquel je ne me suis pas déconnectée) l’application m’informe que je ne possède que la version gratuite de Deezer alors que le payement de 5,99€ à bien été effectué le 20/03/2022. J’aimerai pouvoir avoir accès aux fonctionnalités que je paye. Je vous joint une capture d’écran du payement accepté et de l’erreur qui s’est produite.  merci de votre compréhension. 

2
Yula
Moderator
2 years ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Subscription and payments

No HiFi option in Premium subscription

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

1
A
2 years ago
D
Tiny Dancer
Den.BuraTiny Dancer
posted in Subscription and payments

Change country to Ukraine

Hi, I from Ukrainian. In my settings country is  Russian. I pay for subscription Ukrainian card. Can I change my country to Ukraine ?

1
Yula
Moderator
2 years ago
J
Runaway Baby
Jeroen TuynRunaway Baby
posted in Subscription and payments

premium but no hifi option

Hi all, I have a premium subscription for almost two years. And recently hifi was added but I can not see this option on any device.How can this be enabled?Thank you,Jeroen 

9
Yula
Moderator
2 years ago
L
Tiny Dancer
ltybcTiny Dancer
asked in Subscription and payments

How to switch back to hi-fi subscription

Good afternoon, I want to clarify one point, I used a hi-fi subscription, but at one point it was replaced with a dizer premium and I no longer had the opportunity to switch to hi-fi again.  Please tell me how to solve this

1
Yula
Moderator
2 years ago
S
Runaway Baby
snachlowRunaway Baby
asked in Subscription and payments

Latvian Deezer

I am really curious to know why Deezer Free subscription  will be not able anymore in Latvia from start of 18 of April? Thanks..

2
C
Lover
2 years ago
A
Tiny Dancer
ArtzzzzTiny Dancer
asked in Subscription and payments

trouble paying

I’m trying to pay my deezer premium and it’s lot letting me restore my premium I have the money but it’s not letting me pay 

1
Yula
Moderator
2 years ago
B
Runaway Baby
B.ZayatsRunaway Baby
asked in Subscription and payments

Deezer Family switched to Deezer Premium

Deezer Family switched to Deezer Premium without any help from my side. I paid for Deezer Family subscription but I got Deezer Premium and have no clue why it’s happened. 

1
Yula
Moderator
2 years ago
C
Lover
Christi SatireLover
posted in Subscription and payments

Dezeer Free Ending

Just got the below email and wondering what's going on. I'm in the Caribbean, Jamaica specifically. Spotify recently entered the market so I guess I will be switching. We appreciate that you're part of the Deezer Free listening community; however, sometimes good things come to an end. Deezer Free will no longer be available in your country as of 19/4/2022.

29
L
Tiny Dancer
2 years ago
M
Runaway Baby
mark_fisher70Runaway Baby
asked in Subscription and payments

lost all my downloads and favourites

Logged on to listen to my music this morning via app and was asked to sign in again which never happens but I followed instructions to find all my music gone.....not happy!

5
E
Tiny Dancer
2 years ago
H
Runaway Baby
Hk LeeRunaway Baby
asked in Subscription and payments

No activate Deezer premium at Bang & Olufsen App

Hi!I’ve been logged in Deezer premium to use Beosound Moment thru Bang & Olufsen App.But Deezer does not correspond to Beosound Momentum within B&O App, because of no activation Deezer Premium.So let me know how could I solve this problem?Hk Lee 

2
S
Tiny Dancer
1 year ago
M
Runaway Baby
MikdeRunaway Baby
asked in Subscription and payments

Family Subscription - stopped by Deezer

Hello,I have had a running family subscription at Deezer and Deezer got paid via paypal on a monthly basis. They just deducted it from my PayPal account. As far as I am concerned it was working fine and all were happy.Suddenly, this Month in March, I was downgraded to Deezer “Free” and was informed my subscription had ended. Now I received the offer to re-subscribe, but at a higher price. 16,99€ versus 14,99€ before.I read about the price increase, but that it would only be for new customers.I feel like being cheated on, as I was a loyal customer and always paid my bill. I feel inclined to switch service. I never got a note that my service would expire.Does anybody else experience the same?

3
Yula
Moderator
2 years ago
F
Runaway Baby
Fhernando Von Szceles VRunaway Baby
asked in Subscription and payments

What will happen I don't want the upgrade from Deezer family to HI-Fi?

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00   It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think th

12
metafaniel
Lover
2 years ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.Deezer
Community Manager
1 year ago
D
Runaway Baby
Dima.KramarRunaway Baby
asked in Subscription and payments

Support for Ukraine through the power of music

 guys, we need help. I don’t have this deal. Maybe anyone can help?

51
Jaime.Deezer
Community Manager
1 year ago
D
Runaway Baby
Dmitry KurkinRunaway Baby
asked in Subscription and payments

Блокировка аккаунта в России

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

4
R
Tiny Dancer
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE