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One Hit Wonder
Naiajalal
One Hit Wonder
Jul 10, 2020 5:44 AM UTC
Answered

I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

hpguruAnswer
Ultimate Superstar
Jul 10, 2020 6:11 AM UTC

@Naiajalal

In most cases simply logging out and logging in to account with Deezer app helps.

Also make sure you log in to the same account you bought Premium for.

Enjoy your music in HQ.

Need some music in your quarantine? Listen my Hard Dance Quarantine playlist on Deezer.

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3 replies

Ultimate Superstar
hpguruAnswer
Ultimate Superstar
Jul 10, 2020 6:11 AM UTC

@Naiajalal

In most cases simply logging out and logging in to account with Deezer app helps.

Also make sure you log in to the same account you bought Premium for.

Enjoy your music in HQ.

Need some music in your quarantine? Listen my Hard Dance Quarantine playlist on Deezer.

    Roadie
    justingosse21
    Roadie
    Jun 16, 2022 6:57 PM UTC

    I payed for the premium but it didn't activate took the money out of my account, however still is not working

    Superschlumpf
    Superuser
    Superschlumpf
    Deezer "Sonos Master" Legend
    Jun 16, 2022 7:34 PM UTC

    I payed for the premium but it didn't activate took the money out of my account, however still is not working

    Hi…

    Please check if you are logged in with the correct account data. Often by mistake  there is created a new account when subscribing. 
    Otherwise contact the support team and let them check your account. 
    https://support.deezer.com/hc/en-gb/requests/new

    [he/him] Deezer is music, but Deezer and Sonos is party !
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