My account disappeard

Forum|Forum|7 years ago
September 11, 2019
8 replies
207 views

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

Best answer by Rudi

Hi there @Luis Arias

Sorry that's happened. I replied to you on another topic. You'll need to contact our support team here, and they'll be able to help 👍🏼

RudiAnswer

Ultimate Superstar

Hi there @Luis Arias

Sorry that's happened. I replied to you on another topic. You'll need to contact our support team here, and they'll be able to help 👍🏼

R

RHalsey

Roadie

My music disappeared and I want it restored

R

RHalsey

Roadie

I logged into my Deezer account and all my tunes were gone .

Jaime.Deezer

Community Manager

Hello @RHalsey you might have login to a different account.
Please log out (Click favourites>gearwheel>log out) and login again with the email and corresponding password linked to your Deezer account.
Thanks :)