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One Hit Wonder
Paul Harley
One Hit Wonder
Oct 6, 2019 12:50 PM UTC
Answered

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones)
Both phones are listed in settings - devices?
    Noam Asulin
    Noam AsulinAnswer
    Bezi since 2017
    Oct 6, 2019 2:28 PM UTC
    If you don't have family account then it makes sense . If you want to play simultaneously in 2 devices or more you need to have Family subscription . Premium subscription allowing up to 3 devices to be connected to the same account but you can't use Deezer on more than one device .
    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
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    7 replies

    Noam Asulin
    Superuser
    Noam AsulinAnswer
    Bezi since 2017
    Oct 6, 2019 2:28 PM UTC
    If you don't have family account then it makes sense . If you want to play simultaneously in 2 devices or more you need to have Family subscription . Premium subscription allowing up to 3 devices to be connected to the same account but you can't use Deezer on more than one device .
    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      Roadie
      khanyisa.daniso
      Roadie
      Jun 17, 2020 7:14 PM UTC

      I have a family account but still cant play on two devices simultaneously

       

        Rockstar
        Kevin Deezer
        Rockstar
        Jun 18, 2020 2:26 PM UTC

        Hello @khanyisa.daniso, I’ve just answered to you on your other comment.

        Have a nice day

        https://www.deezer.com/en/profile/3421485864
        Roadie
        DjVince71
        Roadie
        Jul 9, 2022 6:35 PM UTC

        Even with family subscription i am not able to play on two devices simultaneously using the same account.

        Anonymous
        Jul 10, 2022 10:22 AM UTC

        @DjVince71 

        Did you create other profiles?

          Superschlumpf
          Superuser
          Superschlumpf
          Deezer "Sonos Master" Legend
          Jul 10, 2022 1:08 PM UTC

          @DjVince71

          As @dee_dirk said you have to create profiles for users on your family account or you have the option to invite other already existing deezer accounts. 
          Invited accounts log in with their own username and password, profile user log in with the admin account data and then switch to their own profile in app settings. 
          @dee_dirk sorry… it’s my explain day. 😂😙

          [he/him] Deezer is music, but Deezer and Sonos is party !
            Jaime.Deezer
            Community Manager
            Jaime.Deezer
            Community Manager
            Jul 12, 2022 11:17 AM UTC

            Hey @DjVince71 our Deezer Legends are right.
            I’ve checked your account in the system and you have not created profiles yet.
            Please check the following article from our support page: https://support.deezer.com/hc/en-gb/articles/206096891-Creating-a-Deezer-Family-Profile
            if you have any further questions please let us know :)

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