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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 867 Topics
  • 4,063 Replies

867 Topics

M
Runaway Baby
Megan.YoungRunaway Baby
asked in Subscription and payments

Two subscriptions

I'm part of a family subscription on Deezer but I'm paying for a solo subscription that doesn't seem to belong to anyone in our family subscription 

1
Jaime.
Community Manager
1 year ago
B
Runaway Baby
bernardo.albuquerque.1Runaway Baby
posted in Subscription and payments

subscription

Hello I have paid my subscription but my account is still limited.can you please take a look on that ?Thanks Bernardo Ascencao

1
Jaime.
Community Manager
1 year ago
A
Runaway Baby
Artur CzertowiczRunaway Baby
posted in Subscription and payments

Please disable payments.

Good day.  Some time ago I switched to a free subscription and money is still being taken from my account.  Please can I have my money back.  Please disable payments.

1
A
1 year ago
R
Runaway Baby
Robinstewart90Runaway Baby
asked in Subscription and payments

Robin

I got a new bank card so the payment was missed. Now I have updated my details via iCloud but Deezer isn’t letting me search or play songs. It’s like my account is needing activated or something. Thanks 

1
Yula
Moderator
1 year ago
J
Tiny Dancer
JK FosterTiny Dancer
asked in Subscription and payments

Joining basic free acct. to Premium Membership acct.

I have a basic free acct. & my daughter has a premium membership acct. which we would like to add me on. How do we merge my acct. with hers? (I’m already shown as an added member when I log into the acct. using her sign up email details, but get an error message when I try to log into my profile which she has added that “this acct. is no longer valid”. What do we need to do?

1
A
1 year ago
A
Runaway Baby
Aeron Lloyd-boothRunaway Baby
asked in Subscription and payments

how long till it upgrades

I updated my subscription to Deezer family on Saturday and it’s now Monday and has not updated so we know how long this normally takes 

1
Yula
Moderator
10 months ago
G
Tiny Dancer
Guy NichollTiny Dancer
posted in Subscription and payments

music isnt working

Hey my music isn’t playing on the app? 

1
awesomemac
Deezer Legend
1 year ago
I
Runaway Baby
its'yap yapRunaway Baby
posted in Subscription and payments

help me

Hello, I subscribed at the beginning of the month to Deezer Premium, and today I upgraded my subscription to Deezer Family from Apple, but my subscription to the application has not upgraded.

2
I
Runaway Baby
1 year ago
N
Tiny Dancer
Nomfundo Mabanga1991Tiny Dancer
asked in Subscription and payments

Late Payment

Hi. I did a late payment for my deezer subscription. Now that I've paid, I still can't access it. What should I do next?

1
A
1 year ago
F
Runaway Baby
Felwa HRunaway Baby
posted in Subscription and payments

my subscription is active but still asking me to subscribe

Team,  I tried logging in couple of times and still it’s asking me to subscribe, although the new payment was deducted from my amount and it says active.  what to do now this have been going more than a week was waisted from my subscription  please advise and solve the issue thank you 

1
Jaime.
Community Manager
1 year ago
F
Runaway Baby
Faten Mohammed MRunaway Baby
asked in Subscription and payments

subscription

My account has been deducted for subscription, and still didn’t get the renewing of the subscription

1
Yula
Moderator
11 months ago
C
Runaway Baby
cailiegh quailRunaway Baby
posted in Subscription and payments

Problem with Deezer Premium a/c.

I'm having problem my Deezer. Prime account and I can't seem to listen to music.

1
C
Runaway Baby
1 month ago
A
Runaway Baby
A.vandervalkRunaway Baby
asked in Subscription and payments

i changed my Deezer subscription but it hasnt chanhed on the app

I just changed my subscription on 06avandervalk@iss.scbut I haven’t finished the last subscription but have alredy been charged for the new one my Deezer app still shows the old subscription 

1
A
1 year ago
L
Runaway Baby
Lee DaviesRunaway Baby
posted in Subscription and payments

account

Payment made 28th October,today 31st Oct account now showing free 7 day trail? Lost all fav tracks..

1
Leonídia.Deezer
Community Manager
6 months ago
G
Runaway Baby
goldfish234Runaway Baby
asked in Subscription and payments

am trying to pay but it kees saying Unavailable

plz can you help me  I keep trying to pay but it keeps saying Unavailable on the premium

2
Yula
Moderator
1 year ago
D
Runaway Baby
Durant MadridiRunaway Baby
asked in Subscription and payments

problem

I can’t rest my password because I can’t getting the code

1
Jaime.
Community Manager
1 year ago
I
Tiny Dancer
IbraMustangTiny Dancer
posted in Subscription and payments

Charging my mobile Bill while not using Deezer

Hi

1
Jaime.
Community Manager
2 years ago
J
Tiny Dancer
Julieta QuirozTiny Dancer
asked in Subscription and payments

ayuda con mi subscripción

The mail registered in deezer I can't use it anymore, and I need to change it. HELP I couldn't use the account because I get out that I don't have a subscription when it's ACTIVE. HELP

1
A
1 year ago
C
Runaway Baby
Carlos Gustavo De FranciscisRunaway Baby
asked in Subscription and payments

cancelamento e reembolso do valor debitado automaticamente

Boa noite, eu vi agora que foi cobrado no meu cartão o valor anual da assinatura, porém eu não uso mais o Deezer no momento e gostaria de cancelar e solicitar o reembolso. Poderiam me ajudar com isso?Acredito que conseguem baixar um relatório e verificar o uso ao longo do ano. Algumas vezes pode ter sido tocado erroneamente pela Alexa, mas não usei diariamente. No momento uso conta do Spotify. Agradeço

1
Noam Asulin
Deezer Legend
8 hours ago
J
Runaway Baby
Jason ByrneRunaway Baby
posted in Subscription and payments

new subscription

You have taken money for new subscription but I do not have a new subscription it saying I'm still on the free one.  I just started a new one and money has been taken but no subscription given 

1
Zayn-T
Deezer Legend
1 year ago
T
Tiny Dancer
txtstanTiny Dancer
asked in Subscription and payments

fitbit

I have no troubles with the code, but once I insert it it always automatically goes to the premium page for Deezer. How do I solve this?? 

1
Jaime.
Community Manager
1 year ago
R
Tiny Dancer
Ryan DiorTiny Dancer
asked in Subscription and payments

help needed

I started deezer two days ago and had a free trial that was up in May now It’s telling me to subscribe only this time I have to pay for it which unfair because it clearly says I have a free trial until May is there anyway that you could give me back my free trial 

1
Yula
Moderator
1 year ago
B
Runaway Baby
bsa7tek divvRunaway Baby
posted in Subscription and payments

account troubles

Please help me I need to combine 2 accounts I need to remove peunice@bwwmh.com but need to keep petraeunice2@gmail.com no longer employed at the hospital and no longer have access to that email address. Also someone keeps getting in my account and listening and adding music. Thank you

1
Jaime.
Community Manager
1 year ago
M
Tiny Dancer
MILLIONTiny Dancer
posted in Subscription and payments

My deezer doesn't display forward and reverse arrows

My deezer doesn't display forward and reverse arrows 

2
A
2 years ago
S
Tiny Dancer
ServatlazTiny Dancer
asked in Subscription and payments

Pas de section « membre »

Bonjour,je n’ai pas la section « membre » alors que j’ai passé mon abonnement en Deezer Famille.  Serait-il possible de régler ça s’il vous plaît ?

1
Yula
Moderator
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE