One Hit Wonder

Answered

Change bank account number, not payment method

Forum|Forum|6 years ago
January 14, 2020
9 replies
476 views

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

Best answer by Pia.Deezer

Hello @wouter.veldhuis.39 in that case, you please have to cancel your current Premium subscription, wait until 9th of February and the re-subscribe to Premium with the same Deezer account and the new bank account number. Apologies for the inconvenience caused.

Let me know if you need any help with that :slight_smile:

Pia.DeezerAnswer

Ultimate Superstar

Hello @wouter.veldhuis.39 in that case, you please have to cancel your current Premium subscription, wait until 9th of February and the re-subscribe to Premium with the same Deezer account and the new bank account number. Apologies for the inconvenience caused.

Let me know if you need any help with that :slight_smile:

C

chrislang

Roadie

I need to change my credit card number for my monthly payment

Alfredo.Deezer

Community Manager

Hi @chrislang !

I’ve checked your account and I can see that you have already changed your bank card number :credit_card: for your next payment :tada:

Let us know if you need anything else,

Thanks ;)

M

Mark.pienaar

Roadie

hi there my account sais that I have failed to pay my account but it is a debit order off my account for the last 4 years ease help me fix it!!

A

Anonymous

Hey @Mark.pienaar

Please contact support:

https://support.deezer.com/hc/requests/new

A

Agnes Wappel

Roadie

Hi!

I have to change my credit card number for my monthly payment. I tried multiple times but I can't enter the code I get in the text message therefore I can't add my new credit card.

My card expires this December should I try again in January?

Thanks in advance!

Jaime.Deezer

Community Manager

Hi @Agnes Wappel I have checked in our system and you credit card change has been successful now.
If you have any further questions please let us know.
Thanks :)

R

Richard Carabajal

Roadie

How can I add bank account and routing number as payment

Leonídia.Deezer

Community Manager

Hi @Richard Carabajal, thank you for reaching out.

Here are the step-by-step instructions to update your bank account details:

Go to Settings. Note: If you're logging in with Deezer Family, please use the Main profile to change your details
Select Account Management.
Choose "Manage my subscription."
Navigate to "Payment Method."
Change or update your payment method, and enter your new details.

If you have any questions or encounter any issues, feel free to let me know.

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