Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 567 Topics
  • 3,375 Replies

567 Topics

C
Cory PhillipsGroupie
asked in Subscription and payments

some is wrong with my service

Why is my account acting up? I have the premium account with Deezer, and yet it's acting up it says that I only have the free service. I know for a fact that my service is paid. 

0
C
2 hours ago
J
johnmorton148Groupie
asked in Subscription and payments

Out of date card

Is there a way to inform Deezer to stop trying to take my subscription from an out-of-date card?

1
Noam Asulin
Deezer Legend
2 days ago
T
TheNitGroupie
asked in Subscription and payments

Deezer in Canada?

I guess that I’m too lazy to weed through all of the posts so I’m asking in  my own post. Is Deezer available in Canada? Also, any comparison I’ve seen between Spotify, Tidal, Deezer, etc. show Deezer as having a HiFi plan but when I go on their website it only show Free and Premium but when you compare the plans, Premium has a check mark under HiFi. I’m confused. Is HiFi now included with Premium? How different would this be than the HiFi plan? How does this compare to the Tidal HiFi plan now? Is 360 Sony still available? I’ve only ever used Spotify Free (and Blackplayer EX for my own library) but am now thinking of getting into streaming (an old fart). I finally settled on Deezer but their website has me wondering. 

3
Superschlumpf
Deezer Legend
3 days ago
K
Knut.FarstadGroupie
asked in Subscription and payments

did you remove my subscription without refunding me?

I referred in earlier complaints to the fact that it was a mistake I couldn't afford subscribing to the yearly plan. I've been trying to get my money refunded, but it seemed nothing happened regarding the refund. Now however, it seems my subscription WAS cancelled as per my wish, as it says I'm a free customer. But I have NOT received a refund of those circa 100 USD. So you took away the service I accidentally signed up for, but did not refund the actual money? Is this a way to treat a customer at all? I thought I did everything I could to get that refund. Now particularly being downgraded to the free service without the reward of paying services.It's making me angry and vexed that this could happen. Please explain to me how this is fair. I really need that money, especially if I'm apparently now NOT even getting the services.

1
Yula
Community Manager
3 days ago
L
Lloyd.BrownGroupie
asked in Subscription and payments

change card details

I need to change debit card details ... how do I go about it ? 

1
Yula
Community Manager
4 days ago
M
max0086Groupie
asked in Subscription and payments

Play fi problem deezer hifi

HI.  I want to know if there is sure news about deezer hifi with play fi.  I think it's absurd that after 4 years the problem is still not solved.  I want an answer.  Thank you

2
M
6 days ago
A
Andriy MiroshnychenkoGroupie
asked in Subscription and payments

Why I was charged for payment if you promise 1 month for free?

Why I was charged immediately if 1 month is for free?

2
Johnathan.Deezer
Community Manager
6 days ago
D
deJIolNew member
asked in Subscription and payments

manage my subscribition

Hello, when I go to subscription management, I can't change my subscription plan for some reason. I would like to switch to a family subscription, but I can't choose anything other than a premium subscription. can you help me?

1
Johnathan.Deezer
Community Manager
7 days ago
D
DasdragonGroupie
asked in Subscription and payments

I have a payment problem

I just found out today my account is paying you through paypal, i haven't used it in 3 months so can you refund me

1
Jaime.
Community Manager
8 days ago
J
Jay.GomezGroupie
posted in Subscription and payments

Deezer keeps on pausing music.

I dont think its an internet issue (100MBPS). But it keeps on pausing, stuttering, then suddenly it will just stop. This only happens on my desktop Deezer app which has wired connection.

1
Jaime.
Community Manager
9 days ago
H
halearGroupie
asked in Subscription and payments

to add device

I pay £11.99 per month how much extra would it cost to add another phone to my contract???

1
GropplerZorn
Deezer Legend
10 days ago
M
Mathildebdt98Roadie
asked in Subscription and payments

Souscription Deezer Family supprimée

J’ai souscris il y a un mois à Deezer Family. Hier abonnement n’apparaissait plus. Je ne peux plus souscrire non plus. Entre temps je suis partie en Australie mais mon moyen de paiement est resté le même. Comment resouscrire ? Pourquoi je n’y arrive pas, est-ce un bug ?

2
M
11 days ago
M
Mike.DeeGroupie
asked in Subscription and payments

subscription

I updated my payment details and I am now unsubscribed there is available funds to make payment 

1
Yula
Community Manager
11 days ago
M
Marieloe1Groupie
asked in Subscription and payments

abonnement beheren

Ik betaal een abonnement elke maand 10,99€ via kredietkaart. Staat bijvermeld Deezereurope FR75009.Ik heb echter nog steeds geen abonnement. Ik wil het ondertussen wel opzeggen. Betaal al 2 jaar voor niks eigenlijk. 

5
Jaime.
Community Manager
8 days ago
P
pjdiddy1Groupie
asked in Subscription and payments

Premium Device Limit

Hi, am considering a subscription to Deezer Premium and am aware that there is a limit of 3 devices per account. Could anyone tell me if Amazon Alexa devices count towards this number if I link them and set Deezer as their default music service? Does it count as one, is each one considered a separate device or does it not count these as devices at all? Thanks.

2
P
12 days ago
G
gnggEmerging artist
posted in Subscription and payments

Forum search should show post or page within topic

I searched for “Steel Prophet” to check whether the problems in their artist page on Android had already been reported. The only matching topic was I don’t see where in the search result I can get to the post with the matching words. (In this case, it seems there was no such post until I wrote it. Same with a search term (e.g. “Ghost Town” on page 7) which does occur.The search results should take you to the exact post, not just the topic.(Bonus annoyance which happened to me today: So I clicked through all 45 pages to use my browser’s find in page, and after around 20 pages I got 403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. …and had to take a break.)

4
G
8 days ago
K
Keith COne hit wonder
asked in Subscription and payments

Help Support

I'm being charged double I paid $99 for one account you guys are still charging me $10 for the other one what do?

1
dee_dirk
Deezer Legend
15 days ago
L
Love_Dove_Candy_FlipNew member
posted in Subscription and payments

family accounts on deezer family

Why can't a member on deezer family access the account even if there are only 3 users? It directs to sign up for a new account? Help

1
Yula
Community Manager
18 days ago
J
josepantonigallardoNew member
asked in Subscription and payments

Necesito crear carpetas o generos musicales para las playlists

Hola, me pasé recientemente a Deezer y me encanta. Estoy enamorado de Deezer. Me pasé de Spotify en la que llevaba muchos años. Llevo hechas más de 150 playlists. Són muchas. Ahora ya las tengo en Deezer. Pero tengo un problema, que cada vez que añado una canción que me gusta a una playlist creada es una tortura. Para los creadores de Deezer una idea que ofrezco si es posible organizar las playlists por carpetas o géneros musicales o colecciones o recopilaciones, etc. Porque no es lo mismo buscar entre 10 géneros musicales por ejemplo que entre 150 playlist que tengo. Muchas gracias Deezer.

1
Yula
Community Manager
18 days ago
R
Rik WassinkGroupie
asked in Subscription and payments

bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

4
R
20 days ago
K
Knut.FarstadGroupie
asked in Subscription and payments

i managed to subscribe for a year as a mistake

I really cannot afford to subscribe this Deezer an entire year. I really need Deezer to pay me back. You can let me subscribe for a month. I hope you can let a student like me not subscribe for a year. Sorry I did this mistake.

1
Yula
Community Manager
23 days ago
S
Sarah GonçalvesNew member
asked in Subscription and payments

conta Tim

Olá. Já tentei de todas as formas logar meu Deezer com minha conta Tim , eles pedem para eu confirmar com um código, só que não enviam nem para o email nem para o SMS . Preciso do meu Deezer Premium pela conta da Tim . Podem resolver isso por favor ?

1
Yula
Community Manager
23 days ago
L
LKNEmerging artist
asked in Subscription and payments

Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

11
L
22 days ago
K
kotpenelopyNew member
asked in Subscription and payments

is it possible to join deezer family with an independent account when deezer free is no longer available

I have subscribed for a Family account and sent the invite link to my family member, who has an independent account - now it is Premium account, but subscription has been cancelled and expires within two days.  the instruction says that they have to have a Deezer Free account in order to join a Family. Since Deezer Free is no longer available in my country would it be possible for them to join as an independent account when their subscription expires?

2
Johnathan.Deezer
Community Manager
26 days ago
H
HarriwaldGroupie
asked in Subscription and payments

Changing payment method in another country

Hello,I am currently in Canada and I pay my subscription with a Canadian bank card.I would like to change my payment method in anticipation of moving to France, using a French bank card.How can I do it? Because it doesn't work if I use my French bank card. How to switch ?Thank you for your help!

3
Johnathan.Deezer
Community Manager
12 days ago
TERMS OF USE DEEZER COMMUNITY SITE