Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 765 Topics
  • 3,785 Replies

765 Topics

M
Runaway Baby
Magdalena MalochaRunaway Baby
asked in Subscription and payments

trouble with login second device

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in. That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same.What can I do?Thank you.Magda 

1
Nina Nebo
Deezer Legend
11 hours ago
K
Tiny Dancer
Karuppasamy HudsonTiny Dancer
asked in Subscription and payments

Need Direct Debit Method

Need Direct Debit Slimpay Payment Method For France.Not Available. Fix That Issue.

1
Nina Nebo
Deezer Legend
1 day ago
K
Tiny Dancer
kierpel2Tiny Dancer
asked in Subscription and payments

Deezer Family in Diferent Countries

Hello, I don’t know what is happening with my Deezer family. I’m living in Canada and family from Brazil they cannot use my Family Member Plan. What do I do?  Regards, 

1
Nina Nebo
Deezer Legend
2 days ago
M
Runaway Baby
MarienSmitsRunaway Baby
asked in Subscription and payments

end subscription amd refund

Hello. I have Deezer premium and I have for one year. When I want to end earlier than the expiring date, do I get a refund for the period I have paid for but am no customer anymore?Berend  

1
awesomemac
Lover
3 days ago
K
Runaway Baby
Keith629Runaway Baby
asked in Subscription and payments

Subscription

Hi I have had Dezzer premium for a number of years. My bank details changed and I now don't have my discount.If I enter my new details will I get the same package with the discount?. 

2
awesomemac
Lover
4 days ago
C
Tiny Dancer
Celio Eduardo C de SouzaTiny Dancer
posted in Subscription and payments

Pagamento Não Confirmado

Paguei pelo Mercado Pago Cartão no dia 12/11/2023 e não foi reconhecido por vocês o pagamento e suspenderam minha conta

1
Leonídia.Deezer
Community Manager
7 days ago
D
Runaway Baby
DADULJARunaway Baby
asked in Subscription and payments

I am changing a number, could I keep same subscription?

Hello, I have a question. Currently I am using deezer acc connected to my business number. If I change a number, could I use the same subscription ( same acc with same mail)? Could I connect new number but keep everything else? I have lots of playlist and I would be so happy if I can keep everything but connect to same mobile provider but different number. 

3
D
Runaway Baby
9 days ago
S
Runaway Baby
sidshgnnRunaway Baby
posted in Subscription and payments

Can I try premium

Hi can I try to premium before I got it please

1
Nina Nebo
Deezer Legend
10 days ago
A
Tiny Dancer
AydeseanTiny Dancer
asked in Subscription and payments

I use the Free Plan… but I still have unlimited access! (nearly) WHY? 

I just have to say something hilarious. I don’t know if my ad blocker is doing weird things or something is wrong with Deezer but… I am not paying anything, I am on Free Plan yet… I can pick any song, skip to any part of it, not have ads, can skip any song and can listen to any song. I also have best sound Quality. WHY??? The only things I can’t do are: Quizzes, listen Offline.   Anyone else?

1
Jaime.
Community Manager
12 days ago
M
Runaway Baby
martin.withagenRunaway Baby
asked in Subscription and payments

black friday deals

Will there be a special deal on Black Friday for Deezer Premium?

7
jirikovoego
Lover
3 days ago
L
Tiny Dancer
Lucas DARRIEUSTiny Dancer
asked in Subscription and payments

abonnement

i want deezer student

1
Nina Nebo
Deezer Legend
19 days ago
P
Runaway Baby
paddyj81Runaway Baby
asked in Subscription and payments

deezer wont work after new upgrades on samsumg s21 phone

Deezer wont work after new upgrades on samsung s21 phone 

1
V
Tiny Dancer
20 days ago
J
Runaway Baby
JeRibsRunaway Baby
asked in Subscription and payments

backgournd music in a restaurant?

can deezer free or premium be used to play backgournd music in a restaurant? 

2
Leonídia.Deezer
Community Manager
19 days ago
J
Runaway Baby
JeraldtRunaway Baby
asked in Subscription and payments

Subscription in south africa

I had a subscription in South Africa, but it declined the last month.. I am now in Saudi Arabia for work and would like to continue with that South African subscription... How can I proceed.. The money will still come off the same account as last.. I would just like to continue.. 

1
Jaime.
Community Manager
17 days ago
N
Runaway Baby
nolasullcaRunaway Baby
asked in Subscription and payments

I can't cancel my subscription

Hi, I want to cancel my subscription but I don't find the cancel buttom in the app. It tells there are offers but there is no way to cancel it, and it tells when it is the next payment due. Can you help me please 

5
Nina Nebo
Deezer Legend
26 days ago
C
Runaway Baby
chrrat81Runaway Baby
posted in Subscription and payments

sub

I paid on friday come out my bank yesterday but still saying i havnt paid. Ive sent pics in of thr bank statement to prove it but heard jowt bank 

5
C
Runaway Baby
23 days ago
L
Runaway Baby
Lee DaviesRunaway Baby
posted in Subscription and payments

account

Payment made 28th October,today 31st Oct account now showing free 7 day trail? Lost all fav tracks..

1
Leonídia.Deezer
Community Manager
28 days ago
E
Tiny Dancer
emcconneTiny Dancer
posted in Subscription and payments

Another Price Increase?

I see there is another price increase for the Family plan coming our way without any real reason for it given.  I think this is the 2nd one in a year.  What gives?  I feel like you are begging me to start shopping for another service.

4
R
Runaway Baby
26 days ago
G
Runaway Baby
ghostdogg74Runaway Baby
asked in Subscription and payments

failed payment

Is my music safe for 5 days ? My subscription ran out today but I can't pay it until Thursday which is 5 days time. Will I lose my account ? Any help much appreciated 🙂

1
awesomemac
Lover
1 month ago
B
Runaway Baby
Baillien JohnRunaway Baby
asked in Subscription and payments

verbindings problemen

Beste, Kan geen playlist meer afspelen, zegt telkens geen playlist aanwezig? Speel via Yamaha reciver.

1
Leonídia.Deezer
Community Manager
29 days ago
D
Runaway Baby
DomoDanRunaway Baby
asked in Subscription and payments

premium cost question

Website says premium is $10.99 USD. Why when I go to subscribe the cost becomes $13.99 USD?

1
Noam Asulin
Deezer Legend
1 month ago
P
Runaway Baby
Pedro IvoRunaway Baby
asked in Subscription and payments

Desativaram meu Deezer Premium

Eu tinha o Deezer Premium graças a Master Internet, mas tinha uma fatura vencida, e eu suspeito que por causa dessa fatura vencida meu Dezeer Premium foi cancelado,mas paguei a fatura e Deezer Premium não voltou!

1
Nina Nebo
Deezer Legend
1 month ago
A
Tiny Dancer
Alex1991Tiny Dancer
asked in Subscription and payments

Deezer offline

I have deezer premium paid through an operator in Serbia. Now I'm in Germany, can I put my favorite folder on download so I can listen even when I'm offline. Can I get a fine if those songs are downloaded from the internet on deezer in Germany?

1
awesomemac
Lover
1 month ago
M
Runaway Baby
Marankie
asked in Subscription and payments

Failed payment

My payment failed although money is available.

1
Nina Nebo
Deezer Legend
1 month ago
M
Runaway Baby
MartinCRunaway Baby
asked in Subscription and payments

deezer damily

How much do I save by paying my family package annually ? 

1
awesomemac
Lover
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE