One Hit Wonder

Answered

Deezer Family subscription paid via Apple but not activated

Forum|Forum|5 years ago
October 17, 2020
40 replies
628 views

I subscribed to a Family membership but I can not add Family members

Best answer by Jaime.Deezer

Hi @Khaled Hassan

As you currently have a Deezer offer subscribed through iTunes, you will not be able to automatically switch from Premium to Family.
In order to subscribe to the family subscription, you will first need to first cancel your current offer (On your iPhone go to settings> iTunes & App Store> click on your apple id and login> signatures> then just click Deezer and cancel)

Once your Deezer account reverts to a free version, to subscribe to our Family plan, please log into your Deezer account from a PC/Mac preferably and follow this link: http://www.deezer.com/offers/family
If you have been charged for a family subscription as you indicate you should contact Apple directly since we do not have control over Apple payments. You can contact them through the following link: https://reportaproblem.apple.com
Let us know how it goes :relaxed:

Jaime.DeezerAnswer

Community Manager

Hi @Khaled Hassan

As you currently have a Deezer offer subscribed through iTunes, you will not be able to automatically switch from Premium to Family.
In order to subscribe to the family subscription, you will first need to first cancel your current offer (On your iPhone go to settings> iTunes & App Store> click on your apple id and login> signatures> then just click Deezer and cancel)

Once your Deezer account reverts to a free version, to subscribe to our Family plan, please log into your Deezer account from a PC/Mac preferably and follow this link: http://www.deezer.com/offers/family
If you have been charged for a family subscription as you indicate you should contact Apple directly since we do not have control over Apple payments. You can contact them through the following link: https://reportaproblem.apple.com
Let us know how it goes :relaxed:

M

MatPs408

Roadie

Hello, i subscribed to family account ( i had premium) but i still can't create additional and separate accounts. I've paid the Family subscription. So please help me rapidly.

Jaime.Deezer

Community Manager

Hey @MatPs408 please check the info above. That will help you with your problem. :relaxed:

M

MatPs408

Roadie

Hi i did follow the steps and cancelled my current subscription. Then i unsuccessfully tried to subscribe on the Family plan. It says that I'm not eligible.

Please make it easier

Regards

Jaime.Deezer

Community Manager

@MatPs408 you will first need to wait until the current billing cycle ends and after that your account will turn into free and you’ll be able to subscribe again to Deezer Family.
Apologies for the inconvenience.

H

hubert

Guitar Hero

HellO

I changed my subscription from premium to family via apple store. And paid family subscrition this month. But my deezer account is still on premium. Have I missed something ?

Jaime.Deezer

Community Manager

Hi @hubert please check the info above in this page to understand what happened with your upgrade and what to do.
Thanks :nerd:

J

Jacek Szymkowiak

Roadie

I bought Deezer Premium but I change on Deezer FAMILY Poland. But I have steel Premium. Do i need to cancel my premium subscription? Jacek Szymkowiak j.szymkowiak@atm-gazownictwo.pl

Jaime.Deezer

Community Manager

Hi @Jacek Szymkowiak please check the information above in this topic in order to upgrade from premium to family via Apple iTunes :slight_smile:

M

mjopry

Roadie

I subscribed to Deezer premium with 1 free month, then updated to a family subscription 2 days later. I have now been charged for the family subscription (even though still in free trial period), but my subscription has not updated on my Deezer account.

updated subscription through apple account.

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