Hi @Khaled Hassan 

As you currently have a Deezer offer subscribed through iTunes, you will not be able to automatically switch from Premium to Family.
In order to subscribe to the family subscription, you will first need to first cancel your current offer (On your iPhone go to settings> iTunes & App Store> click on your apple id and login> signatures> then just click Deezer and cancel)

Once your Deezer account reverts to a free version, to subscribe to our Family plan, please log into your Deezer account from a PC/Mac preferably and follow this link: http://www.deezer.com/offers/family
If you have been charged for a family subscription as you indicate you should contact Apple directly since we do not have control over Apple payments. You can contact them through the following link: https://reportaproblem.apple.com
Let us know how it goes 

Hello, i subscribed to family account ( i had premium) but i still can't create additional and separate accounts. I've paid the Family subscription. So please help me rapidly.

Hey @MatPs408 please check the info above. That will help you with your problem. 

Hi i did follow the steps and cancelled my current subscription. Then i unsuccessfully tried to subscribe on the Family plan. It says that I'm not eligible. 

Please make it easier

Regards

@MatPs408 you will first need to wait until the current billing cycle ends and after that your account will turn into free and you’ll be able to subscribe again to Deezer Family.
Apologies for the inconvenience.
 

HellO

I changed my subscription from premium to family via apple store. And paid family subscrition this month. But my deezer account is still on premium. Have I missed something ?

Hi @hubert please check the info above in this page to understand what happened with your upgrade and what to do.
Thanks 

I bought Deezer Premium but I change on Deezer FAMILY Poland. But I have steel Premium. Do i need to cancel my premium subscription? Jacek Szymkowiak j.szymkowiak@atm-gazownictwo.pl 

Hi @Jacek Szymkowiak please check the information above in this topic in order to upgrade from premium to family via Apple iTunes 

I subscribed to Deezer premium with 1 free month, then updated to a family subscription 2 days later. I have now been charged for the family subscription (even though still in free trial period), but my subscription has not updated on my Deezer account.

updated subscription through apple account.

Hi @mjopry please check the info above in this topic in order to fix the problem.

If you have any further questions please let me know

Hello

I have the same problem! I have an offer with Premium (made by mistake) and cancelled the free trial

period. I subscribed to Family. via Apple....but cannot add my family! When does the cycle end???

This is not acceptable

Hi @djkit I have checked your account and you subscribed for a 3 months premium offer via Apple.
We don’t have control over Apple subscription and can’t cancel them on our side and you’ll need to do it on https://support.apple.com/en-gb/HT202039
However, even cancelling, you’ll need to wait until the 3 months period ends and after the account turns into free again subscribe to Family, as we can’t revert the status of an Apple subscription.
Otherwise, you’ll need to create a new account, subscribe to family and transfer your music from one account to another following the instructions in this link: https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-playlists-between-accounts

Apologies for the inconvenience 

OK..thanks but will the playlists of my sons be activated again or have they been lost forever?

Can you plz RSVP?

Also can I subscribe to Family account with my Orange account?

The playlists from other Family members would need to be transferred as well to a new account. However, if you decide to wait until the premium period ends they won’t have access to their profiles until you resubscribe to Family.
I think you should be able to do it via Orange but I would recommend to contact your Operator to confirm if they have any Family offer plan.
Thanks 

I’m having same issue . My subscription settings on phone show family, app is still on premium . Logged out restarted , no luck .

Hi @Windsock please check the information above in this topic regarding your Family subscription not being activated.
Apologies for the inconvenience.

Now I transferred to Deezer family from the app store and it didn’t apply on deezer app and I can’t add anyone from my family..!!! So what should I do .??

Hi @MUhamed M SOliman I am sorry to hear that.
Please check the information above in this page to understand why your subscription via Apple wasn’t upgraded to Family and what you can do.
Thanks 

Iegādājos deezer ģimenes, bet nedarbojas, izraisīt, ka es esmu velmēta bonered parasto prēmiju, bet ir nopircis ģimenes, nevar atrast, kur pievienot ģimenes locekļiem?

Hello @edgars.priede.7 above in this page you can check why your subscription did not upgrade to family and what you can do.
Apologies for the inconvenience

Hi. I paid for Deezer family - upgraded from premium, but still shows premium. 
the sub fee has come out of my account. 
Any ideas on what’s wrong? 
thanks. 

Hi @mjopry please check the information above in this page in order to understand what happened with your upgrade and what you can do.
Apologies for the inconvenience :)

I subscribed for family, but it reflects as single member, I cannot add my family?

HEY @AnelB6 in the info above in this page you can check why your upgrade failed and what to do in order to fix it and be able to enjoy Deezer Family.
Apologies for the inconvenience