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payment issue


I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

5 replies

I have the same problem aswel and I just can’t seem to figure out what to do, I’ve made the payment and also got confirmation for it yet am still on deezer free and when I keep clicking on subscribe to premium it just takes me back to the main screen. So frustrating 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5266 replies
  • October 4, 2020

Hi @Ali Salm @Ismail Malik 
Our records shows that your subscription is already active. If you are still having issues please contact our support team here :relaxed:


  • Tiny Dancer
  • 2 replies
  • June 3, 2022

I've just paid and my card debited but account still showing as free. I really can't put up with a company that is incompetent. I'd like a refund. 


  • 0 replies
  • June 3, 2022

Hey @towel 

If you have paid and still have Free status, you probably have 2 accounts in use.

Please contact support so that this can be clarified quickly:

https://support.deezer.com/hc/requests/new


  • Tiny Dancer
  • 2 replies
  • June 3, 2022

Thanks but too late.  It seems like Google is already refunding my $100 per annum subscription.


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