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One Hit Wonder
Joanne.Bowen
One Hit Wonder
May 12, 2020
Answered

Payment issue

  • May 12, 2020
  • 23 replies
  • 429 views

Hi I'm paying £9.99 a month,

It's saying that I'm on the free tarrif why?

I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

 

    Best answer by Rob Igo

    HI @Joanne.Bowen 

     

    firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

     

    Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

     

    Any questions please let us know :) 

    23 replies

    Rob Igo
    Ultimate Superstar
    Rob IgoAnswer
    The OG
    May 12, 2020

    HI @Joanne.Bowen 

     

    firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

     

    Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

     

    Any questions please let us know :) 

    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      Roadie
      pontsho.banele
      Roadie
      May 25, 2020

      I'm trying to pay but it is rejecting my email address

      Rockstar
      Kevin Deezer
      Rockstar
      May 27, 2020

      Hello @pontsho.banele, please get in touch with our customer support team so they can provide you some help.

      Have a nice day!

      https://www.deezer.com/en/profile/3421485864
      Roadie
      Zemog7791
      Roadie
      June 2, 2020

      Deezer somehow got my account number from PayPal to my Chase Illinois Lawyers Trust Fund Account, then drafted an echeck and overdrew my iolta 9.98, which account isn't allowed to be over drawn.  I have an active Deezer account, and didn't authorize any charge for a prior or second account, nor for my current account.  This isn't the first time PayPal and Dessert deezer have collaborated, but is the first time deezer has used a fraudulent echeck (which had to be done manually, and was done because there is no debit card for the account.  I have reported the above to the fcc and am contacting the FBI now.

       

      Rockstar
      Kevin Deezer
      Rockstar
      June 3, 2020

      Hello @Zemog7791, please get in touch with our customer support team so they can assist you.

      https://www.deezer.com/en/profile/3421485864
      Roadie
      RenateStruijs1993
      Roadie
      June 4, 2020

      Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

      Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

      Zijn er meer mensen die deze melding krijgen ? 
       


       

      Rockstar
      Kevin Deezer
      Rockstar
      June 5, 2020

      Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

      Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

      Zijn er meer mensen die deze melding krijgen ? 

       

      When I take out a trial subscription, I get the message, after I have chosen my bank, Payment method not available. I already saw this report 14 days ago. Are there more people who get this message?

      Hello @RenateStruijs1993, sorry that we do not yet support Dutch on the Community. You should get in touch with our customer support team so they can assist you.

      Have a nice day

      https://www.deezer.com/en/profile/3421485864
      Roadie
      Phoebedyson12
      Roadie
      June 12, 2020

      An payment for this went out using my daughters debit card yesterday. This should NOT ever be used as a secondary debit card and I’ve no idea why it has been. Please take this card OFF your system and use the other payment card. She is only 12 and now has no pocket money left. Please refund by the end of today (12.06.20) or I shall be unsubscribing both my accounts and making a complaint as this is needed for her this weekend. 
       

      many thanks 

       

      Rockstar
      Kevin Deezer
      Rockstar
      June 15, 2020

      Hello @Phoebedyson12, please get in touch with our customer support team for payment issues, a chat window is open during the day to make it easier for you.

      Have a nice day

      https://www.deezer.com/en/profile/3421485864
      Roadie
      Anna08
      Roadie
      July 11, 2020

      Hi, today i payed for deezer premium. I used a mastercard and payed through payment.deezer.com. But the money was sent to my old account which I don’t use and I even don’t have an access to. My old account email is ahmedova08@yandex.ru

      my new account is my6onok2006@yandex.ru

      can i resend that payment from old account to the new one? Thank you 

       

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