Answered

Payment issue


Hi I'm paying £9.99 a month,

It's saying that I'm on the free tarrif why?

I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

 

icon

Best answer by Rob Igo 12 May 2020, 10:41

View original

23 replies

Userlevel 7
Badge +8

HI @Joanne.Bowen 

 

firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

 

Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

 

Any questions please let us know :) 

I'm trying to pay but it is rejecting my email address

Userlevel 7
Badge +4

Hello @pontsho.banele, please get in touch with our customer support team so they can provide you some help.

Have a nice day!

Deezer somehow got my account number from PayPal to my Chase Illinois Lawyers Trust Fund Account, then drafted an echeck and overdrew my iolta 9.98, which account isn't allowed to be over drawn.  I have an active Deezer account, and didn't authorize any charge for a prior or second account, nor for my current account.  This isn't the first time PayPal and Dessert deezer have collaborated, but is the first time deezer has used a fraudulent echeck (which had to be done manually, and was done because there is no debit card for the account.  I have reported the above to the fcc and am contacting the FBI now.

 

Userlevel 7
Badge +4

Hello @Zemog7791, please get in touch with our customer support team so they can assist you.

Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

Zijn er meer mensen die deze melding krijgen ? 
 


 

Userlevel 7
Badge +4

Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

Zijn er meer mensen die deze melding krijgen ? 

 

When I take out a trial subscription, I get the message, after I have chosen my bank, Payment method not available. I already saw this report 14 days ago. Are there more people who get this message?

Hello @RenateStruijs1993, sorry that we do not yet support Dutch on the Community. You should get in touch with our customer support team so they can assist you.

Have a nice day

An payment for this went out using my daughters debit card yesterday. This should NOT ever be used as a secondary debit card and I’ve no idea why it has been. Please take this card OFF your system and use the other payment card. She is only 12 and now has no pocket money left. Please refund by the end of today (12.06.20) or I shall be unsubscribing both my accounts and making a complaint as this is needed for her this weekend. 
 

many thanks 

 

Userlevel 7
Badge +4

Hello @Phoebedyson12, please get in touch with our customer support team for payment issues, a chat window is open during the day to make it easier for you.

Have a nice day

Hi, today i payed for deezer premium. I used a mastercard and payed through payment.deezer.com. But the money was sent to my old account which I don’t use and I even don’t have an access to. My old account email is ahmedova08@yandex.ru

my new account is my6onok2006@yandex.ru

can i resend that payment from old account to the new one? Thank you 

 

Userlevel 7
Badge +4

Hello @Anna08, please get in touch with our customer support team, they might be able to help :slight_smile:

Why am I being billed 9.99 and $0.29 twice a month I only have one Deezer account it's the plan where you can control your own music without the option of having the computer shuffle only in other words I can play what I want when I want in any order please submit this to me thank you please do not cancel subscription

Userlevel 7
Badge +4

Hello @motley singer,please get in touch with our customer support team so they have a look at your payment history.

Have a nice day

I've cancelled my subscription 4 weeks ago, yet I've been charged £9.99. Why

Userlevel 7
Badge +4

Hello @lobster,  get in touch with our customer support team to ask them your question so that they can help you :slight_smile:

Hi

I’ve been a Premium subscriber for many years!

Normally my subscription is paid automagically by PayPal.

Last month I signed up for BMW Online Entertainment (voucher) to test it. Now it hasn’t withdrawn any amount from my PayPal in August (normal renewal for me is 22nd of the month). Do these things coincide? 

I want to continue my BMW Online Entertainment subscription - is my payment transferred to that “route” OR do I have to cancel my Premium subscription manually, go to a Free sub and then sign up for BMW Online Entertainment to ensure that I do not get billed twice?

Hope the above is clear enough for an answer :)

Thanks

Userlevel 7
Badge +4

Hello @zkiifreak, I’m not sure it’s related :thinking: I’d tell you to get in touch with our customer support team as we are not allowed to deal with personal details on the Community since it’s a public forum, this way they’ll be able to have a look at your account and help you.

Hello @zkiifreak, I’m not sure it’s related :thinking: I’d tell you to get in touch with our customer support team as we are not allowed to deal with personal details on the Community since it’s a public forum, this way they’ll be able to have a look at your account and help you.

Hi Kevin

No, you’re right - it’s not related. I originally created a stand-alone thread. It has apparently been merged into this thread without my knowledge or no notification from the person who did it.

I’ll contact the support team.

Thanks

Hello, 

Although the monthly fee has been paid one week ago deezer is not working, prompting the "subscription verification cannot be verified due to network issues"

Beside the fact that I loose one week of my subscription, This is the second month in a row that it's happening, there won't be a third.

Please fix this issue asap. Thank you

KR

Gianluca

Userlevel 7
Badge +4

Hello @Gianluca.Garritano I am sorry to hear that.
Could you please send me a screenshot with the error message that you mentioned in order to help?
Apologies for the inconvenience 

Hi, unfortunately I cannot but no error number is prompted. Only what I mentioned in my message

Userlevel 7
Badge +4

Does this happens in your phone or in all platforms (desktop app, web, etc.)?
Best thing to do is to contact our Deezer Support Team and they will be able to check if there is any error with your payment.
Apologies for the inconvenience 

Thanks! It happens on my phone. Last month I contacted support, I received no reply.

Now it works, let's see what happens next month

Reply