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One Hit Wonder
Apr 12, 2020 7:33 PM UTC

We want to change from Deezer Family to Premium. How?

Only one familymember (te main admin profile) uses Deezer. We want to change it to premium. How? The website doesn’t give this option. 

    4 replies

    Rockstar
    Apr 14, 2020 2:39 PM UTC

    Hello @Borremier, you need to unsubscribe from your current offer, wait for the end of the paid month and then subscribe to Premium. The main profile will still be available, and the other profiles won’t be accessible but will keep their favourites and playlists.

    Have a nice day!

    https://www.deezer.com/en/profile/3421485864
    Roadie
    Apr 2, 2022 9:28 AM UTC

    How?? On the app I only have delete account, there’s nothing on there to cancel subscription! I can’t help but feel like that’s a deliberate choice on Deezer‘s behalf! 😡

    Apr 3, 2022 7:36 AM UTC

    Hey @Jenny Louise Wickett 

    Before you insinuate things here, you should look properly.
    Settings -> Account management

     

     

    Yula
    Deezer Staff
    Deezer Staff
    Apr 5, 2022 12:05 PM UTC

    Hey @Jenny Louise Wickett, 

    I checked your account and you are a secondary profile in a family account. 

    As you are not the account paying for the subscription, you can’t cancel it either. 

    (She/her) add your pronouns to your signature!