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I payed for my premium yesterday and I didn’t get it in the app

  • July 10, 2020
  • 3 replies
  • 77 views
N
One Hit Wonder

I payed for my premium yesterday and I didn’t get it in the app why?

Best answer by hpguru

@Naiajalal

In most cases simply logging out and logging in to account with Deezer app helps.

Also make sure you log in to the same account you bought Premium for.

Enjoy your music in HQ.

Need some music in your quarantine? Listen my Hard Dance Quarantine playlist on Deezer.

3 replies

H
Ultimate Superstar
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  • hpguru
  • Ultimate Superstar
  • Answer
  • July 10, 2020

@Naiajalal

In most cases simply logging out and logging in to account with Deezer app helps.

Also make sure you log in to the same account you bought Premium for.

Enjoy your music in HQ.

Need some music in your quarantine? Listen my Hard Dance Quarantine playlist on Deezer.

Rudi
K
J
Roadie

I payed for the premium but it didn't activate took the money out of my account, however still is not working

Superschlumpf
Superuser
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  • Superschlumpf
  • Deezer "Sonos Master" Legend
  • June 16, 2022

I payed for the premium but it didn't activate took the money out of my account, however still is not working

Hi…

Please check if you are logged in with the correct account data. Often by mistake  there is created a new account when subscribing. 
Otherwise contact the support team and let them check your account. 
https://support.deezer.com/hc/en-gb/requests/new

[he/him] Deezer is music, but Deezer and Sonos is party !
Yula
Jaime.Deezer
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