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Answered

Apps keep crashing (both Android and Windows)

  • April 8, 2026
  • 3 replies
  • 29 views
vag-o-matic
One Hit Wonder

My Windows app stops playing and gives me a ‘something went wrong’ error every 3rd or 4th song. Android app  will play one song, maybe two, and then stop. I pay for Duo so I can listen at the same time as my partner, and for that price, I expect things to work. She drives to and from work each day, 15 minutes each way, and can’t listen to music. What is going on???

 

And why do I have to log back into the app every day, or every other day, on my PC?

Best answer by CharlyMX

Hi
For the problem on Android, try this advice:

Clear the app's cache in Settings -> Data and storage -> Delete all (if you have downloaded tracks, you'll need to download them again)
and increase the app's cache to the maximum in Settings -> Data and storage.

​@Alfredo.Deezer  can also help you by checking your account from the server side.

If that doesn't work →
Please contact support so they can help you with the problem on your device, detailing the issue as well as the brand and model of your devices and the app and operating system versions using the Deezer contact form: https://support.deezer.com/hc/en/requests/new

Cheers, and may the music keep flowing

 

 

This is the war and not the warning

    3 replies

    CharlyMX
    Superuser
    • CharlyMX
    • Superuser
    • Answer
    • April 8, 2026

    Hi
    For the problem on Android, try this advice:

    Clear the app's cache in Settings -> Data and storage -> Delete all (if you have downloaded tracks, you'll need to download them again)
    and increase the app's cache to the maximum in Settings -> Data and storage.

    ​@Alfredo.Deezer  can also help you by checking your account from the server side.

    If that doesn't work →
    Please contact support so they can help you with the problem on your device, detailing the issue as well as the brand and model of your devices and the app and operating system versions using the Deezer contact form: https://support.deezer.com/hc/en/requests/new

    Cheers, and may the music keep flowing

     

     

    I 💜 Deezer
      CharlyMX
      Superuser
      • CharlyMX
      • Superuser
      • April 8, 2026

      On the other hand, to listen on two devices simultaneously, the additional account needs its own email and password. The main account sends an invitation to its email, and once it registers, both duo accounts can listen at the same time.

      I 💜 Deezer
        Alfredo.Deezer
        Community Manager
        Forum|alt.badge.img+6

        My Windows app stops playing and gives me a ‘something went wrong’ error every 3rd or 4th song. Android app  will play one song, maybe two, and then stop. I pay for Duo so I can listen at the same time as my partner, and for that price, I expect things to work. She drives to and from work each day, 15 minutes each way, and can’t listen to music. What is going on???

         

        And why do I have to log back into the app every day, or every other day, on my PC?

        We have closed all the open sessions available of your account, so it shouldn’t be a crash now.

        Just log in to your account as normal and the app should work fine now 😎

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