"An error occurred, please try again later." happens very often on Windows App

Hi ​@fedenrico.enrico !

The “An error occurred, please try again later” message on the Deezer Windows desktop app,  often caused by cached data corruption, outdated app versions, or network connectivity problems. 

1. Perform a "Clean" Reinstall (Most Effective)
Simply uninstalling the app may not remove the corrupted files.

Uninstall the Deezer app from Windows settings.
Delete the Deezer folder.

Restart your computer.

Download and install the latest version from the official Deezer website.

2. Force Quit & Restart the App
Sometimes the app is stuck in a bad state in the system tray.

Close the app normally.

Look at the bottom right of your taskbar (systray), right-click the Deezer icon, and select Exit or Quit.

Wait a few seconds and launch it again.

3. Log Out and Re-Authenticate
Random glitches can occur with session tokens.

In the Deezer desktop app, click on your profile icon.

Select Log out.

Log back in.

4. Switch from Windows Store App to Web Download
If you downloaded Deezer from the Microsoft Windows Store, it may be less stable.

Uninstall the Windows Store version.

Download the standalone version directly from deezer.com.

5. Check Network and Third-Party Software
VPNs/Proxies: Turn off any active VPN, as they can interfere with streaming licenses.
Firewall/Antivirus: Ensure your security software is not blocking Deezer.
Ad Blockers: If using the web version alongside the app, disable ad blockers.
 

Problems With Playing Music On Deezer Web App

https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

Ok - thanks a lot.

I work in IT myself so I performed those steps already. I am not on VPN. Software was downloaded from Deezer website.
What worries me is the fact that Deezer seems not to care about customers feedbacks and these bugs dont get fixed.

I can’t uninstall it and re-install it anytime the issue happens.

Problems persists.

thanks

Unfortunately that’s their answer for everything. I’ve done it and I still get that error message and I have to close deezer and reopen it until it happens again. The pc software has always been problematic to me. I still get the disappearing app issue when I try to maximize or minimize or even move it the app closes on me. 

The problem has been reported already and our devs are investigating in order to find a permanent fix.
Thanks for your patience and apologies for the inconvenience

The service is almost unusable. Restarting the app every 15 minutes is somewhat frustrating.

i have same issue and its been like this for 2 months, every hour or so i have to close the app and open it again to play music. I also made support ticket with no help what so ever (ghosted me after couple days)

There are a lot of messages about this problem and the best deezer can do is say “i dunno”.

i have been  a user since the day deezer started (almost) and it has been a problem since then!

GET IT FIXED!!

​@Jaime.Deezer  Mac OS app. After 3 hours of playing 
 

Same issue for me on my 4 PCs: work, home, laptop and parents home.

Support ticket did not help at all, we are working on issue and will inform you soon as issue is solved, which was a month ago.

The only thing that stops me from going to Spotify is my library, which I wanna to transfer to it...

Also happens to me on the desktop version on Mac.
Multiple times a day. 
I had zero issues with Spotify but after changing to Deezer it seems so flawed. Does not work with Google Home and when using the desktop client it throws this error all the god damn time.