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Can't play certain tracks on all devices

  • May 13, 2026
  • 1 reply
  • 13 views
N
One Hit Wonder

I can't play some tracks. They're appearing greyed out and it is telling me that they are not available in my country. A couple weeks before deezer also was showing me message with an error MS2002. 

 

It started a month before after several updates. And I can't play them on all of my devices: web browser, desktop windows 11, android and on IOS ipad. 

 

For example, I can't listen to the music of Hans Zimmer and specifically his album Pirates of the Caribbean At World's end. Yet I can perfectly load his other music and POTC soundtrack to other chapters. And I've been using deezer almost for 10 years now which feels very weird and disappointing to have this problem with soundtracks that I have listened for hundred times.

 

Please help me

Best answer by Nina Nebo

 

Hi ​@Nadya Dzhuhan !

 

Tracks on Deezer are typically greyed out because they are temporarily or permanently unavailable for streaming due to expired licensing agreements, regional restrictions, or if you have enabled filters to hide explicit content. These songs may return, or you might find them by searching for the same song on a different album.

 

Where Has My Music Gone on Deezer?

https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-on-Deezer

    1 reply

    Nina Nebo
    Superuser
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    • Nina Nebo
    • Superuser
    • Answer
    • May 13, 2026

     

    Hi ​@Nadya Dzhuhan !

     

    Tracks on Deezer are typically greyed out because they are temporarily or permanently unavailable for streaming due to expired licensing agreements, regional restrictions, or if you have enabled filters to hide explicit content. These songs may return, or you might find them by searching for the same song on a different album.

     

    Where Has My Music Gone on Deezer?

    https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-on-Deezer

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