Corrupted track: Camouflage / Mother

Even more interesting. 

I finally made a video showing the problem, as they keep asking, and now they admitted they don’t have a way for me to upload it.

What a joke. Instead of simply fixing the corrupted tracks when they’re reported...

Hi ​@mischiew 👋 

Thanks for your feedback! 

Regarding the issue with the track, our team is working on it already 👌

Glad to hear it. So you don’t need that video any more? It took quite some time to set it up.

​@Alfredo.Deezer Do you know if the video is still needed? They’ve been insisting for 2 weeks to have that, and wouldn’t care for any screenshot or explanation otherwise. If it’s not required, I’ll delete the video.

If there’s an upload link, FTP or otherwise, I’m happy to upload it.

Great news ​@mischiew !

The new track has been delivered and you can play it now on the app 😎

Enjoy!

Thanks ​@Alfredo.Deezer! I confirm it works correctly now.

Is there a better way to report those corrupted tracks?

Both tickets have been quite the undertaking with days of repeating the same things and trying to convince the support there was indeed a problem. It’s become particularly difficult since the support started insisting on having videos for the simplest of things—the fact it’s not even possible to upload those videos makes me wonder if it’s just a way to discourage people from reporting problems.

I tried to report an “audio problem” from the app itself, but there’s no way to give any information about the issue, which I guess isn’t very helpful for the support. I never got any feedback from those, so I don’t know if that’s examined or not.

Sure, you can report it on this forum, no problem at all!

The CMs will look into it 😎

​@mischiew We appreciate the time you take to report it! 🙏