Subscription and payments

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account. Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription. So, what do you say Deezer?

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

My Deezer subscription bin stop because off the payment. I changed account number so they couldn’t take the payment off I had to subscribe again not to find out that Deezer is charging me more for the Deezer family. Why is that if bin with Deezer so long so why is it that they increased the amount.

I have a Deezer Subscription that originated via BMW connected drive. As Deezer is not available via BMW now, how do I renew my sub via the Deezer app or by any other means? Deezer app says renew via BMW but that is obviously impossible!

We reregistered our account but it is still not working on our Google device

Tento ativar a conta premium via mercado livre, mas o procedimento me leva de volta a página pra baixar o app, mas já tenho ele no celular, e quando clico abrir não está no modo premium.

We are unable to complete your transaction.

Estou com dificuldade de acessar minha plataforma do DEEZER ligado a minha conta TIM...??? wps3103**** (email parcialmente deletado por questões de privacidade) Wagner P Silva 09/12/23.

Hi! I’ve been trying to do something but without success. Currently I’m a member of my friend’s family plan. The thing is, he intends to cease his subscription cause he’s changing apps. I like Deezer, I’ve been using it for years now and I don’t want to lose all my likes and dislikes, saved albums, etc. I’m willing to subscribe with a personal account and take on the bills. Can anyone help me to do so?

I have subscribed to the family how can we all listen to our own playlists at the same time

Maximum number of years of gift subscription codes can be given to an account?

Dear all, i subscribe with orange Deezer family. I added 2 members of my family. Few day after i tried to connect me but i didn’t remember my account login. After several Times i managed but i just had a Free access but not admin access. at the moment my family can used it but impossible for me….and as my access was admin i can’t do nothing is it necessary i canceled account deezer and suscribe again…?? thanks BR, romain rivy

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in. That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same. What can I do? Thank you. Magda

I see there is another price increase for the Family plan coming our way without any real reason for it given. I think this is the 2nd one in a year. What gives? I feel like you are begging me to start shopping for another service.

Hello everyone! In 2019 I had to leave Deezer, after almost 4 years, because of the price raising. Now I wish to get back, but I have the same problem: can't afford premium plan. The free one is not available either. So is there any way I can get a 50% discount or so? At least for fidelity

Need Direct Debit Slimpay Payment Method For France. Not Available. Fix That Issue.

Hello. I have Deezer premium and I have for one year. When I want to end earlier than the expiring date, do I get a refund for the period I have paid for but am no customer anymore? Berend

Will there be a special deal on Black Friday for Deezer Premium?

Hi I have had Dezzer premium for a number of years. My bank details changed and I now don't have my discount. If I enter my new details will I get the same package with the discount?.

Paguei pelo Mercado Pago Cartão no dia 12/11/2023 e não foi reconhecido por vocês o pagamento e suspenderam minha conta

Hello, I have a question. Currently I am using deezer acc connected to my business number. If I change a number, could I use the same subscription ( same acc with same mail)? Could I connect new number but keep everything else? I have lots of playlist and I would be so happy if I can keep everything but connect to same mobile provider but different number.

Hi can I try to premium before I got it please

I just have to say something hilarious. I don’t know if my ad blocker is doing weird things or something is wrong with Deezer but… I am not paying anything, I am on Free Plan yet… I can pick any song, skip to any part of it, not have ads, can skip any song and can listen to any song. I also have best sound Quality. WHY??? The only things I can’t do are: Quizzes, listen Offline. Anyone else?

Hello! Please, I need help to delete my free Deezer account. I tried by my own using your guidelines but I was not able to do it. I wrote an email to your Deezer Support but they don't reply to me. Could you please help me? Thanks.

I had a subscription in South Africa, but it declined the last month.. I am now in Saudi Arabia for work and would like to continue with that South African subscription... How can I proceed.. The money will still come off the same account as last.. I would just like to continue..