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Answered

Subscription

  • 26 March 2024
  • 7 replies
  • 44 views
B
Rank

I ended subscription

You confirmed that

But you still charging me R79 monthly. 

Why? 

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Best answer by awesomemac 26 March 2024, 21:19

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7 replies

awesomemac
Rank
Userlevel 7
Badge +5

Hi,

Can you check your subscription just to be sure:

 

If you ended your subscription, it should say something like this:

 

 

Jaime.
Rank
Userlevel 7
Badge +7

I am sorry to hear that @Brian Cele 
You can also contact our our Deezer Support Team and one of our agents will be able to help.
Thanks :)

B
Rank

You not responding 

 

awesomemac
Rank
Userlevel 7
Badge +5

When did you contact the Support Team?

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Brian Cele, I checked our system and it looks like your problem has been fixed by our team. They've already given you a refund.

When my college @Jaime. suggested reaching out to our customer support, it was because we might need some personal info to help you better.

But, because this is a public channel, sharing personal details here is not safe.

So, it's best to wait for our Customer Support team to get back to you. 

S
Rank

Hello i paid twice for a annual premium subscription. Id like a refund and my deezer account still tells me to subscribe again. Please fix or refund me both payments of $111.00. 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @SYTJ, I'm sorry to hear about the double payment issue you've encountered.

To resolve this and process your refund, it's best to contact our support team directly.

They'll be able to help you further and ensure that your account is properly updated.

Please reach out to our support team with your account details and transaction information.

Since the Community is a public channel, we don't collect personal information here for your safety and privacy.

Thank you for your understanding, and we apologize for any inconvenience this has caused.

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