Hi @vinko !

Here is screenshot from Deezer Help center how to join Deezer family

all about Deezer family plan you can see in link below

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

Hello,

I want to upgrade my account to family. 
i do exactly all the steps described in the screenshot, but it’s impossible for me to switch to a family account as it says that my account is not eligible. 
What can I do ?

@philkos

Have you perhaps booked with Apple or Google? Then switching directly to Deezer Family won't work without canceling your current subscription, letting it expire and then booking with deezer.com.

@philkos please get in touch with our Deezer Support Team and one of our agents will be able to check your account in the system and help with your request.
Thanks 

Hi @philkos. thank you for reaching out, and a big thanks to @E0xc815 for your amazing help.

As @E0xc815 mentioned, your account was created through Apple, which is causing this difficulty.

Please follow the procedure suggested by our user @E0xc815 to resolve your situation.

If you need further assistance, please let me know.