Hi Deezer Community,
Last night I wanted to convert my premium individual account to Duo. To my surprise I had to pay the full amount instead of the additional costs. Because of this I canceled the payment.
What I find very strange is that the failed payment was listed as successful. How does the upgrade work? Do I have to pay double? because I have no intention of doing that.
Kind regards, W
Hello there
most of us here in the community are fellow subscribers such as yourself, and therefore do not have access to your account details, including billing. Might I suggest that you contact deezer support and open a ticket so that you can seek some resolution to this. The link is here → https://support.deezer.com/hc/en-gb
G
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
