"convert this profile into an independent account" option is not available for one of the family profiles

Forum|Forum|2 years ago
April 26, 2024
2 replies
138 views

"convert this profile into an independent account" option is not available for one of the family profiles.

This member had a separate account with the same email as the username I used for the profile.

He deleted his separate account 3 days ago bit the option is still not present

Best answer by E0xc815

Hey @Amit.Rahat

If I understand you correctly, you want to convert a family profile into an independent account. However, the email address of the account to be converted was already used for another Deezer account that has been deleted. However, the conversion doesn't work, correct?

I could imagine that the email address used in the existing independent account is still blocked and can only be used again after a certain period of time.

Can't you just set up a new email address and then convert the profile with that address?

Alternatively, support might be able to help…

https://support.deezer.com/hc/requests/new

Nina Nebo

Superuser

Hi @Amit.Rahat !

If one member is deleted his account , then account is deleted and can't be present.

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

E

E0xc815Answer

Rockstar

Hey @Amit.Rahat

If I understand you correctly, you want to convert a family profile into an independent account. However, the email address of the account to be converted was already used for another Deezer account that has been deleted. However, the conversion doesn't work, correct?

I could imagine that the email address used in the existing independent account is still blocked and can only be used again after a certain period of time.

Can't you just set up a new email address and then convert the profile with that address?

Alternatively, support might be able to help…

https://support.deezer.com/hc/requests/new

[he/him]

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