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L
Runaway Baby
l23Runaway Baby
asked in Subscription and payments
subscribtions

i have been charged on my card for the family deal when i only wanted the premium deal. is there anyway i can refund my subscription and get my money back?

201
Nina Nebo
Deezer Legend
1 year ago
M
Runaway Baby
meLAnholikRunaway Baby
asked in Your account, favorites and playlists
Separate my releases from another artist

Hello!I dropped 4 singles via distributor and learnt that all they had gone to another artist.wrong artist https://www.deezer.com/uk/artist/14715571my releases:  Could you please move them to my profile https://www.deezer.com/uk/profile/5138319322

244
Jaime.Deezer
Community Manager
1 year ago
S
Runaway Baby
SiccoRunaway Baby
asked in Music, Culture & Games
song Impossible Tightrope by Steven Wilson

Hello I can’t play the song Impossible Tightrope by Steven Wilson. It just came out. Why is that?

262
S
Runaway Baby
1 year ago
G
Runaway Baby
GoverRunaway Baby
asked in Android
Eco 99fm radio isn't playing

Hi, The radio station Eco 99fm from Israel isn’t working. It plays the ‘login add’ and then drops.https://eco99fm.maariv.co.il/ Please fix,

183
G
Runaway Baby
1 year ago
A
Runaway Baby
Andrés Camilo Navarro OrjuelaRunaway Baby
asked in Your account, favorites and playlists
My podcast doesn't have a cover on Deezer

I submitted my podcast to Deezer and it got quickly accepted, but the cover I uploaded for the show, does not appear. I include the link so you can see. Anywhere else, the art appears. Spotify, Apple podcasts, PocketCasts, everywhere. Here's the link to the show:https://deezer.page.link/xvCzuoVzWU2F1m988

301
Leonídia.Deezer
Community Manager
1 year ago
Buckdls
Runaway Baby
BuckdlsRunaway Baby
asked in Subscription and payments
payment method

Does Deezer accept Discover for payment? All I have is a discover credit card. 

271
Leonídia.Deezer
Community Manager
1 year ago
S
Tiny Dancer
sam1987Tiny Dancer
asked in Subscription and payments
help please wrong account signed up for family

I have signed up the wrong deezer account 😞 mo ey has already come out so I can't cancel this now, does anyone know if it can be swapped over the thr right account? Fingers crossed. 

432
Jaime.Deezer
Community Manager
1 year ago
M
Tiny Dancer
Mohd Ridzuan Abdul AzizTiny Dancer
asked in Your account, favorites and playlists
Suddenly i cannot subscribe again. It say subscribtion temporary unavailable.

I previously subscribed to a plan. After expires for sometimes, i tey to resubscribe but gets an error

331
Nina Nebo
Deezer Legend
1 year ago
H
Tiny Dancer
Henrique.ManciniTiny Dancer
asked in Other devices
No language option on desktop app

I want to change the option on my desktop app but there’s no language option anywhere, and definitely not where the “tutorial” says it should be. I can see the option if I open deezer on my browser but it doesn’t appear in the desktop app.

1111
Nina Nebo
Deezer Legend
1 year ago
D
Runaway Baby
delphine_xcRunaway Baby
asked in Features & Feedback
Artist SOPHIE haveing 2 Accounts

The artist SOPHIE has two accounts, one main one, and the other that just appears randomly and is also faceless. Her main account isn't connected to her Remix album but the faceless account is. Is there an issue somewhere because sometimes when she is featured on a song her faceless account will be used to be credited. I'm suggesting maybe you guys can merge the two or remove the faceless account and switch it with the main account. Since my deezer year thing I had her twice on my list. This would be an amazing quality of life change ❤️❤️

264
Jaime.Deezer
Community Manager
1 year ago
M
Tiny Dancer
Marjorie FariasTiny Dancer
asked in iOS
MS2004 error

Não consigo ouvir nenhuma música pelo app. Sai do Brasil e estou no Canadá agora, mas só aparece o erro MS2004. O que devo fazer para ouvir música?

662
Leonídia.Deezer
Community Manager
1 year ago
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

256019
Leonídia.Deezer
Community Manager
1 year ago
A
Tiny Dancer
alebgarciaTiny Dancer
asked in Subscription and payments
Unjustified charges on my credit card

Deezer is charging my credit card every month for a service that was free when I subscribed to Meli+.

291
Leonídia.Deezer
Community Manager
1 year ago
D
Runaway Baby
Dragan91Runaway Baby
asked in Your account, favorites and playlists
Another user

Hello, Couple of days I receive messages on screen that my account is on listening mode on another device. I do not have another device, I am using account on the one phone. When that message pop up it stops my music and start some different music I didn't listened or see before. Also there is some stuff on continue streaming I didn't listened before. Is someone using my account and can it be solved asap?

371
Nina Nebo
Deezer Legend
1 year ago
S
Runaway Baby
SashRunaway Baby
asked in iOS
MS2004 error

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

141729
Leonídia.Deezer
Community Manager
1 year ago
M
Runaway Baby
Marcos ZurckRunaway Baby
asked in Subscription and payments
Não consigo ativar o Deezer Premium através do meu plano da TIM ULTRA FIBRA

sou assinante da  TIM ULTRA FIBRA.Estou tentando ativar o Deezer Premium que está incluso na minha assinatura atual da TIM ULTRA FIBRA, mas ao tentar inserir o CPF do meu cadastro na TIM ULTRA FIBRA na tela de ativação, é exibida a mensagem: "Este código não foi reconhecido. Por favor, digite o código associado à sua oferta.".

14411
Leonídia.Deezer
Community Manager
1 year ago
H
Runaway Baby
HalmaTomiRunaway Baby
asked in Other devices
Blues mix doesn't work

Hello everyone!I’m a big fan of blues music and I found that there is a Blues mix (or radio), but every time I try to play it, it doesn’t do anything, it doesn’t work. I’ve tried both on desktop (in Firefox and Edge browsers), in Deezer windows app and in the android app, every time the same, I click on the play icon, and nothing happens. Here is a link, if you’d like to try: https://www.deezer.com/search/blues/radioDoes anyone have a solution for that?Thank you!Tom

332
Nina Nebo
Deezer Legend
1 year ago
B
Runaway Baby
BeenieTuffRunaway Baby
asked in Subscription and payments
subscription

Greetings! I am paying for deezer family; but it constantly stays as dezeer premium on my app. Please update thatthank you

241
Nina Nebo
Deezer Legend
1 year ago
G
Tiny Dancer
Greg StaufferTiny Dancer
asked in Subscription and payments
i need to change email i don't have access to old email

I don't have access anymore to either email accounts I have been with guys for years now.  I can log in from Facebook but when I try to enter my new card for payment it wants me to give password for email it does not work if I put forgot password it won't let me do anything.  You guys need to fix this soon or I will go somewhere else.  Like I say I have been a customer for over 10 years.  My name is Greg stauffer the 2 emails associated with my account is gregshannon6671@yahoo.com the other one is desertbreezegs@gmail.com I need this done asap you can call me at 5039546985 to get payment whatever I have to do but if it's not done soon I will find another music company 

5842
A
1 year ago
J
Runaway Baby
janphillips1Runaway Baby
asked in Subscription and payments
Janet Phillips

How do I change my payment details 

241
Nina Nebo
Deezer Legend
1 year ago
J
Runaway Baby
J.I.T.Runaway Baby
asked in Features & Feedback
song needs separating from artist with same name

I released a single through distro kid called “Sleepless Night” and it posted under the wrong artist account here’s the link to my track https://deezer.page.link/94oXcozPq3o5oiVG8 my id is 5569526144

181
Nina Nebo
Deezer Legend
1 year ago
A
Runaway Baby
alfwirRunaway Baby
asked in Other devices
Deezer and Chromecast Audio problems

I'm out.

1188089
Leonídia.Deezer
Community Manager
1 year ago
M
Tiny Dancer
mico334234234Tiny Dancer
asked in Other devices
Windows Desktop app and Browser clicking on artist or album in search results returns error

They did something to my account because I tried to access albums on an incognito tab and it worked fine so can you guys please fix this every time I click on an album or a single release i get this damn error. So ready to cancel my subscription lol I’ve done everything to try to fix this but it’s a problem tied to my account which is really really irritating consider I pay for this service.  

321
Leonídia.Deezer
Community Manager
1 year ago
T
Runaway Baby
ThorstenB.Runaway Baby
asked in Other devices
Deezer through Sonos is "stopping" or skipping songs on regular basis

Hi,Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…

1361
Leonídia.Deezer
Community Manager
1 year ago
A
Runaway Baby
Ahmed ElmawiRunaway Baby
asked in Features & Feedback
Sound quality

What happens when I listen to hifi flac sound quality with Bluetooth headphones that support up to 990kbps bitrate? Will I be able to take advantage of the Bluetooth  990kbps or will the audio quality automatically resort back to Deezer's high quality of only 320kbps when listening with any Bluetooth headphones?

771
Leonídia.Deezer
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE