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Android Auto playback sounds corrupted

  • November 29, 2024
  • 8 replies
  • 153 views

This just started happening to me recently.

Whenever I try to launch the Deezer Android Auto app, every audio clip sound corrupted. I don’t know how to describe it aside from “choppy, stuttery playback”.

No other audio app does this (Youtube Music works fine).

Download quality is set to standard, I’ve re-installed it on my phone and I’ve even tried it on a different loaner car (same model, newer year).

It’s so bad, I’m considering leaving deezer.  Anyone have any similar experiences?

Best answer by Greg.Deezer

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)

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8 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1524 replies
  • November 30, 2024

Just to understand: Do you use Deezer on your phone, connected and using Android Auto?


  • Author
  • Runaway Baby
  • 4 replies
  • December 1, 2024

Yes, that is correct.

I am attempting to play-back via the Interface in my car, not on my phone.

However, I did try one thing yesterday - I played audio through the interface on my phone, and that worked fine.

So it feels like something from the Android Auto side of things.


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1524 replies
  • December 1, 2024

I use Deezer with an Android phone with Android Auto every day for 4-5 hours and I don’t experience any issues. A bit of a cliche question: Did you update Android Auto on your phone and do you have the most recent Deezer update?


  • Author
  • Runaway Baby
  • 4 replies
  • December 1, 2024

Hey there, ​@awesomemac 

Yep to both.
Been using Deezer for years now, and this is the first time I’ve had issues.


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  • Product Team
  • 42 replies
  • Answer
  • December 5, 2024

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)


  • Author
  • Runaway Baby
  • 4 replies
  • December 5, 2024
greglacave wrote:

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)

Yep, that’s the version I’m on.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • December 19, 2024

Hi ​@Ash Matheson is the problem fixed for you now?
Thanks 


  • Author
  • Runaway Baby
  • 4 replies
  • December 19, 2024

Hey ​@Jaime.Deezer ,

So, I didn’t do anything special, but now it appears to be working correctly.  It’s been about a week of regular play (music/podcasts) while driving and no recurring issues.

I’ll take it as a hiccup in the system?


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