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Hitmaker
Nov 29, 2024 10:23 PM UTC
Answered

Android Auto playback sounds corrupted

This just started happening to me recently.

Whenever I try to launch the Deezer Android Auto app, every audio clip sound corrupted. I don’t know how to describe it aside from “choppy, stuttery playback”.

No other audio app does this (Youtube Music works fine).

Download quality is set to standard, I’ve re-installed it on my phone and I’ve even tried it on a different loaner car (same model, newer year).

It’s so bad, I’m considering leaving deezer.  Anyone have any similar experiences?

Product Team
Dec 5, 2024 2:46 PM UTC

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)

8 replies

awesomemac
Superuser
Superuser
Nov 30, 2024 10:05 PM UTC

Just to understand: Do you use Deezer on your phone, connected and using Android Auto?

Hitmaker
Dec 1, 2024 5:39 PM UTC

Yes, that is correct.

I am attempting to play-back via the Interface in my car, not on my phone.

However, I did try one thing yesterday - I played audio through the interface on my phone, and that worked fine.

So it feels like something from the Android Auto side of things.

awesomemac
Superuser
Superuser
Dec 1, 2024 8:41 PM UTC

I use Deezer with an Android phone with Android Auto every day for 4-5 hours and I don’t experience any issues. A bit of a cliche question: Did you update Android Auto on your phone and do you have the most recent Deezer update?

Hitmaker
Dec 1, 2024 11:33 PM UTC

Hey there, ​@awesomemac 

Yep to both.
Been using Deezer for years now, and this is the first time I’ve had issues.

Product Team
Dec 5, 2024 2:46 PM UTC

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)

Hitmaker
Dec 5, 2024 4:36 PM UTC

What’s your Android app version?

A fix has been released on the last Beta version from November 29th (v8.0.27.4)

Yep, that’s the version I’m on.

Jaime.Deezer
Community Manager
Community Manager
Dec 19, 2024 10:24 AM UTC

Hi ​@Ash Matheson is the problem fixed for you now?
Thanks 

Hitmaker
Dec 19, 2024 4:44 PM UTC

Hey ​@Jaime.Deezer ,

So, I didn’t do anything special, but now it appears to be working correctly.  It’s been about a week of regular play (music/podcasts) while driving and no recurring issues.

I’ll take it as a hiccup in the system?