Login unsuccessful

5 replies
172 views

Today suddenly I was logged out of deezer in all my devices. I tried to login again using my Google account, login unsuccessful, then password, login unsuccessful, then email link, login unsuccessful.

And that's happening in all my devices, I have 3 tablets, my phone and my computers, but only in the phone I download music, I never had this problem before.

Edit:

A user in reddit helped me, now I cwn oniy use deezer with a VPN connected in my own country, I'm in the same country but i need to use a VPN the whole time if i want to ise deezer.

Jaime.DeezerAnswer

Community Manager

@Jorge.Flores please contact our Deezer Support Team as soon as possible and one of our agents will check your account and help you.
Thanks and let us know how it goes.

hostbet

Roadie

oho this is big issue and i don't know why its happening i never face any situation like this but you need to contact support team.

awesomemac

Superuser

I can’t answer your question for I don’t know why this is happening. But can you tell us in which country you are living in? Maybe someone else can tell you why this is happening or how to fix it.

J

Jorge.FloresAuthor

Rising Star

I'm in Mexico, and I'm in my house wifi as usual, my mobile provider and the wifi at my mom's house, this happened suddenly. I have been unistalling and reinstalling the app since this happened, and the only way to log in is using a VPN pointing me in Mexico as well

awesomemac

Superuser

can @Jaime.Deezer maybe check this out?

Jaime.DeezerAnswer

Community Manager

@Jorge.Flores please contact our Deezer Support Team as soon as possible and one of our agents will check your account and help you.
Thanks and let us know how it goes.

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