iOS

The same song keeps restarting over and over, it’s not even necessarily finishing. I feel like it has something to do with the new iOS and possibly the Apple Watch

Hi, I faced a possible bug connected with new iOS 17 my device: iPhone 13 (iOS 17.0)deezer application ver: 9.47.2 (9.47.2.1) At random time player starts to rewind audio back for around 10 second each time until it reaches a start of the song. And keeps rewinding it when it reaches start. So it’s impossible to listen music. Only thing that helps - reload application and start the song again. Faced this problem like 6-7 times in a period of 5-10 minutes. Now it looks like everything is okey (now I am listening music for 20 minutes and everything is okey). But probably problem still exists.  I didn’t do anything except if just listening music, no special steps to reproduce the issue. Just listening music and keep using other applications (telegram, safari) 

Can’t get sound on my Eversolo dac 

Is my Premium account shareable on a seperate phone?

Have been suffering from error code MS2004 for about a year now. On my iPhone, I believe the code is triggered in Deezer if the track has been linked/searched via an Apple related app such as Shazam. Once linked via an apple app, it seems to be blocked thereafter and not possible to load up on Deezer. Also finding Deezer not working smoothly when using via Apple CarPlay. Apple flexing their muscles to push customers towards their own music services.  if using deezer’s own track search facility, the error code doesn’t appear (eg avoid using Shazam to search for tracks, do not use ‘open in Deezer’ button in Shazam /other apps), only use sound search and catalogue searches within the Deezer app ).  Deezer said to me that they are unable to assist to resolve error code MS2004   

Deezer Premium crashes in Apple CarPlay sometimes after choosing multiple times next song in download playlist. It is not smooth and fast on CarPlay. The screen freezes is black and after reconnecting cable it works again. I also use Apple Music and I had YouTube Music Premium and no problems with them. I like Deezer on my Sonos at home (it’s snappier then Apple Music) but when there is no solution available for CarPlay then Deezer is no option anymore. 

Não consigo ouvir nenhuma música pelo app. Sai do Brasil e estou no Canadá agora, mas só aparece o erro MS2004. O que devo fazer para ouvir música?

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

Songs won’t start playing unless you select the third or fourth track in a playlist, or use shuffle play  song play back start is SLOW on downloaded tracks, Spotify is instant  playlists for downloaded tracks sometimes only show 1/3 ½ of songs actually in a playlist  playback doesn’t resume after a call, or if you watch a video in say WhatsApp or iMessageUI needs a big overhaul. I realise as business there are overheads, but if you’re not addressing customer concerns and supplying a useable product, you do not have a business. 

Mi cuenta no funciona

I have problem when I search song in app after that dont show me song in search history 

Hello I have probpem when I search music in app after that song dont show in search history

Can only control volume of airplay devices with physical buttons on side of IPad.  Cannot adjust volume using slider bar.  As soon as I release the slider volume, it returns to original location.  Volume does not change as I slide the volume up & down.   What setting am I missing?thanks 

Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas? 

I have created a playlist and would like to play just one song from it, without having to stop it manually at the end. At the moment, it automatically moves on to the next song in my playlist.

I’m new - been signed up for less than an hour, and stumbled around on a Mac to find out how to select music and have. playlist play.  When I had a couple of tracks - one playing, a couple enqueued, I clicked the ‘Music’ and ‘Genres’ to find some more, but as I select tracks from an album ‘Add to queue’ - the track playing ends and moves to the next queued item.  Not directly a 1 to 1 with me clicking on another action, and I’ve now tested by signing out and signing on on the iPad.  Same thing happens.   All sounds go to a Heos managed Pair of Denim speakers (another cpu in the mix)  Is this just the way that Deezer free works?  I’m not about to pay for more of this… else - is it not coping with queue updates whilst playing?   Bandwidth constraints?   Thanks for any suggestions.. 

When I search song after that dont show me on search history 

If I do a search for a band or generic term. I get a list of albums etc pop up. At the top I select ‘TRACKS’. Then when tapping on random tracks nothing plays back. Nothing happens at all. Sometimes I close the app then restart it again, then it will work for a little while. Sometimes I need to play an album randomly then go back to the search of the tracks just to play a song. Does anyone else have this issue? I am using the app on an iPhone, I have tried Deezer support, but they were totally unhelpful. That’s another story.I have tried everything, uninstalling, clearing cache and more…. If you have the same problem let me know, or am I alone on this? lol

Having problem with play Deezer app through USB or Bluetooth in fiat van. Was working perfectly fine until the latest update. Screen in van shows error loading files and plays songs for a few seconds then cuts off. Have tried on different apps (Spotify, Apple podcast) and is working fine. Any ideas? App is on iPhone 11.  Thanks. 

Segue aí os anexos sobre minha oferta tim 

I’d like to switch one of the 6 displayed Flow genres for something else.I understand the 6 shown genres are based on listening habits but I can’t find a way to swap one out and Flow a new genre should I fancy a change, can someone help?

Trying to install Deezer on my iMac but get the messagec "Deezer can’t be opened because Apple cannot check it for malicious software." Anyone know why and how to solve?

Bonjour, je viens d’installer l’application et je rencontre un problème vis à vis de l’affichage du mini lecteur sur l’écran de verrouillage de mon IPhone. Ma version d’ios est a jour ainsi que l’application Deezer. Pourriez vous m’indiquer quand est ce que ce problème sera réglé s’il vous plaît. Merci 

When I share a profile link, i think it should be opened in the deezer app instead of the browser. Also on a mobile device there should be a mobile page for that if deezer app is not installed. Right now it openes a blank page on android and a generic deezer startpage on iOS.Also in iOS i was not able to find a profile by using the search function in the app.Sharing a profile link in the app would also be a good feature.Have a nice day and all the best!Benjamin

Hi. I want to change my premium plan to a family plan. How can I do that?