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Answered

Deezer is not displayed anymore on Waze

  • October 24, 2023
  • 1 reply
  • 63 views

Hello guys, 

It’s my first time writing here. I recently got an issue with my Waze and Deezer integration.
I used to have those 2 apps linked together, and while I was driving, i could easily see the player in the bar at the top right, but recently, when I click on the deezer button, it just switch me to the deezer application, and I don’t see any interaction i used to have before in Waze. 

I am using it on my Ipad, OS 17
Any one is having a similar issue? I’ve tried to reinstall both app, unlick and then reassign deezer as the player in Waze but it just doesn’t seem to work. 
In the parameters, I can see Deezer being available in “Other apps”, where usually i can see all the apps which are not currently installed, but when I install those, they switch to the upper section “Your apps”
 

Have a great day

Best answer by Jaime.Deezer

Hello @shuya4 I am sorry to hear that you are experiencing issues with the integration on Waze.
I’ve just tested on an iPhone and everything worked fine.
These are the steps I followed:
Open Waze>Click on Deezer icon (top right)>clic on “resume playing”
In order to select different music I just clicked on “open Deezer” (top left)>selected the playlist/album/mix I wanted>Click on “drive with Waze” (top of the screen)

Could you please provide screenshots or a video with the problem you mentioned.
Thanks for your help :)

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Jaime.Deezer
Community Manager
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  • Community Manager
  • 5254 replies
  • Answer
  • October 25, 2023

Hello @shuya4 I am sorry to hear that you are experiencing issues with the integration on Waze.
I’ve just tested on an iPhone and everything worked fine.
These are the steps I followed:
Open Waze>Click on Deezer icon (top right)>clic on “resume playing”
In order to select different music I just clicked on “open Deezer” (top left)>selected the playlist/album/mix I wanted>Click on “drive with Waze” (top of the screen)

Could you please provide screenshots or a video with the problem you mentioned.
Thanks for your help :)