Answered

tracks wont play

  • 28 September 2023
  • 10 replies
  • 74 views

 

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Best answer by Nina Nebo 29 September 2023, 08:50

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This is driving me mad . I am paying for a service that’s not working properly 

I am a dj and require access to music but this is a constant issue 

if I could use Spotify I would buy my sorftware won’t allow Spotify 

this needs fixing not happy at all with this service 

Userlevel 7
Badge +12

Hi @Mark Charnock !

 

Did you try turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.

 

Maybe link below can help you 

Problems With Playing Music On Mobile

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

Hi yes tried all the usual stuff like turn of or reboot device and still dose this constantly 

it shows a list of songs and won’t play more than 90% of them might get to play 1 or 2 songs out of the list 

I am looking into if I can get Spotify to work on my software and come away from Deezer as it’s very poor and a lot of issues 

Userlevel 7
Badge +5

Hi Mark, I can understand that this is frustrating.

Did you try to use Deezer on a different device? On a browser on a PC? Deezer on a Android phone/tablet or Deezer on a Mac? And if you did, did Deezer work without any problems?

Hi yes tried all the usual stuff like turn of or reboot device and still dose this constantly 

it shows a list of songs and won’t play more than 90% of them might get to play 1 or 2 songs out of the list 

I am looking into if I can get Spotify to work on my software and come away from Deezer as it’s very poor and a lot of issues 

…….

Userlevel 7
Badge +5

Hi @Mark Charnock @russkulasall and thanks @Nina Nebo @awesomemac for your help.

Our developers have identified the MS2004 error, which seems to be linked to cases involving users who have traveled abroad.

It primarily affects the track mix when searching for content.

We're currently conducting an ongoing investigation for Android and iOS devices.

Your feedback is highly valuable, and I'll make sure to relay it to our developers.

To assist us further, could you please provide the following details:

-Have you recently traveled abroad?
-What is your current operating system (OS) version and Deezer app version?
-Can you describe the specific actions you're taking when encountering the MS2004 error? If possible, could you provide a video?
-Have you attempted to reinstall the app and clear the cache?
-Have you tried rebooting your phone?

With this additional information, our developers can continue working on resolving this issue.

We apologize for any inconvenience you've experienced and appreciate your patience.

Hi I have not been abroad 

I am running iOS and using through my laptop via virtual DJ I have this issue all the time and stops me using the Deezer part on the night 

 

 

Userlevel 7
Badge +5

Hi @Mark Charnock, could you please let us what is your OS version and Deezer version?
Describe the actions you are taking when encountering the error MS2004 (if possible, provide a video).
We sincerely apologize for any inconvenience you may be experiencing.

I am on iOS 16.6.1 latest one 

my Deezer is up to date as no update available 

I am searching for songs . It will list them all and when I try to play them I get this error I can look at playlists or albums fine it’s when I go to play a single track 

it’s beginning to be a headache now as every time I have to look for tracks it’s impossible to do it