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MS2004 error

Forum|Forum|3 years ago
April 15, 2023
29 replies
2551 views

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

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Best answer by Leonídia.Deezer

Hi @Armz @Kul Nijjar @Sash @Kul Nijjar,
The error MS2004 according to our developers seems to be linked to users travelling aboard and if affects mostly the track mix when you search content.
We have an open investigation going on for Android and iOS devices, so the best I can ask you all to do here, is if you can reach our Customer Support, report your cases, providing this vital information: Have you travel aboard recently, OS version and Deezer version, what action are you doing to get the error MS2004 (if you can record a video, that will be a great plus), did you try to reinstall the app and clean cache, have you rebooted your phone. With that in hands our developers can keep trying to mitigate this issue. Apologies for the experience that you are getting right now.

Show previous replies

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napoleon.solo

Roadie

Getting absolutely fed up with seeing this message pop up almost constantly when I’m searching for songs. This isn’t the first time I’ve reported this & I’ve followed the steps that have been posted to resolve it and it doesn’t work. I’m paying monthly for Deezer & this just isn’t good enough! And I can see from other messages, that I’m not the only person having this problem. Sort it out Deezer otherwise I can see you losing a lot of customers!!

100% this. I was previously a subscriber with hardly any issues. Only left as I had a couple of years Apple Music free. Came back because I previously enjoyed the service and I genuinely don’t want to give Apple all my money and see them dominate every sector. But this is just a complete head feck now. I want to like Deezer but maybe spotify will have to be my friend if this doesn’t get sorted soon :(

N

Nig109

Roadie

This is a really annoying bug. The only way round it is to download the track to listen to it. Experienced when searching for tracks or song titles on a regular basis - now comparing other subscription services for pricing as it’s not something I will put up with for long.

Leonídia.Deezer

Community Manager

Hello @Nig109 @napoleon.solo as I mentioned before, we need to collect the maximum information possible, so please reach our Customer support here and give full details as much as you can. Thanks

M

MattDowsett

Roadie

I’m getting the same error increasingly. It started a few months back. Very frustrating.

Leonídia.Deezer

Community Manager

Hi @MattDowsett, thanks for your message.
As previously mentioned, it is important for us to gather as much information as possible.
Therefore, kindly contact our Customer Support here and provide them with all details.
Thank you.

M

Monkey47

Roadie

I come back from abroad over a month ago and haven’t had any issues until today. Done everything in previous posts but still getting the dreaded MS2004 on both my iPhone and iPad when searching, really frustrating! Any hopes on the horizon of a fix or am I off to S*****y?

Alfredo.Deezer

Community Manager

Hey @Monkey47!

Have you tried to reinstall the app on both of your iPhone/iPad to see if that helps? Also, we would suggest you to clean the cache on the Deezer app as well 📱

As mentioned before, the bug has been already identified and our developers are working on it and it should be fixed very soon 🙏

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Ginger Badger

Roadie

Same issue here. Search for a track, play, MS2004.

Favourite it and it then updates flow and it plays. Removing it as a fave and it continues to play.

Not been abroad in 10 years unless Scotland counts.

Using high fidelity, download on any network type.

Possibly indexing issue, stat tracking or a stale link as when you do play the next result the track that plays seems to be the previous one that wouldn’t play, but that’s a little more random.

Either way, not worth my £15 a month at this point and financially an easier service to drop, and I’ve been here since 2015.

Leonídia.Deezer

Community Manager

Hello @Ginger Badger thanks for the insights. Indeed that is a workaround.
Can you @Monkey47 tell us if that works for you too.

We are keep investigating where this issue is coming.

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